Search found 9 matches

by JC100
Thu Nov 19, 2020 9:31 am
Forum: Faults & Technical
Topic: Charging Point Locked - will not release
Replies: 20
Views: 31869

Re: Charging Point Locked - will not release

Had the car in with the dealer for 2 days. They did a software update and this now resolves the issue partly. If the car is set to release the charger after the car is charged then this now works well. Previously After charging overnight the charging cable would not release even when this setting wa...
by JC100
Thu Nov 19, 2020 9:20 am
Forum: Faults & Technical
Topic: Alarm goes off at random
Replies: 72
Views: 53349

Re: Alarm goes off at random

Mine went off at 2.30 am on Monday night! After owing a car for more than 30 years, I don’t ever remember having to get up and switch off a car alarm in the night. It had gone off earlier in the evening, but could not find any fault (checked the boot as I have found this not to close fully sometimes...
by JC100
Wed Nov 04, 2020 6:46 pm
Forum: Faults & Technical
Topic: Charging Point Locked - will not release
Replies: 20
Views: 31869

Re: Charging Point Locked - will not release

When I returned to our car yesterday after having to abandon it on our drive tethered to the wall box. It typically just released, but only after unlocking the car, opening the rear door and pressing unlock again. But it then happened again this morning and I followed a desperate routine of the foll...
by JC100
Mon Nov 02, 2020 10:26 am
Forum: Faults & Technical
Topic: Charging Point Locked - will not release
Replies: 20
Views: 31869

Charging Point Locked - will not release

I've had this issue a few times since having our new ID3 (just over a week). Even when I've pressed the unlock button on the car the charging point remains locked. Previously I've found that if I put my foot on the brake and turn the car into drive (warning comes up to say that the car will not star...
by JC100
Mon Oct 26, 2020 1:34 pm
Forum: Faults & Technical
Topic: Stuck in Offline Mode
Replies: 116
Views: 80060

Re: Stuck in Offline Mode

All sorted - turns out there’s a Transport Mode which only the dealer can turn on and off - Dealership has now turned off - thanks
by JC100
Sun Oct 25, 2020 3:17 pm
Forum: Faults & Technical
Topic: Stuck in Offline Mode
Replies: 116
Views: 80060

Re: Stuck in Offline Mode

I have also reset the system to the factory settings but this doesn't work either
by JC100
Sun Oct 25, 2020 3:13 pm
Forum: Faults & Technical
Topic: Stuck in Offline Mode
Replies: 116
Views: 80060

Re: Stuck in Offline Mode

Thanks but the app isn't connected yet to the car as it fails due to it being stuck in offline mode - have tried it with 2 x mobiles. This car was in the dealership showroom before we bought it. I just wondered if there was a method of locking it into Offline mode to stop anyone linking it to their ...
by JC100
Sun Oct 25, 2020 2:00 pm
Forum: Faults & Technical
Topic: Stuck in Offline Mode
Replies: 116
Views: 80060

Re: Stuck in Offline Mode

Thanks - yes I have tried this already a few times, but no joy
by JC100
Sun Oct 25, 2020 10:43 am
Forum: Faults & Technical
Topic: Stuck in Offline Mode
Replies: 116
Views: 80060

Stuck in Offline Mode

I've just picked up a brand new iD3 from a VW dealership at 5pm yesterday (Sat). During the handover the salesman couldn't get the app to sync with the car and noticed that there was no mobile signal coming into the car (signal strength indicator lights showing no bars). As it was late and everythin...