We connect not connecting
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We connect android app has been working perfectly since I bought the car
Now suddenly it can't update or connect to the car
Tried restarting phone, reinstalling app and reboot infotainment system on car, but doesn't help
On the car, I see a strong 4G signal, although a few days ago it came up with an error saying "eSim error", but still see a good signal
Any ideas ?
Now suddenly it can't update or connect to the car
Tried restarting phone, reinstalling app and reboot infotainment system on car, but doesn't help
On the car, I see a strong 4G signal, although a few days ago it came up with an error saying "eSim error", but still see a good signal
Any ideas ?
Last edited by colonelpurple on Thu Sep 02, 2021 1:40 pm, edited 1 time in total.
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Thanks
Does it just eventually work, or is intervention required?
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I had the same today. Seems the car has lost its connection to the servers. I fixed it as follows. Enter the vehicle , press start then stop to get the goodbye screen. Set the car to offline, exit the vehicle and lock. I left the car at least 20 minutes (others report it can be shorter) before re-entering and putting the car online. You can conform its able to connect to the servers by going into the navigation app and checking that the suggested destinations have times in green. For me this fixed the apps connectivity. Other users on the UK FB group reported success too.
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This worked for me. Thanksroadhawk wrote: ↑Thu Sep 02, 2021 3:32 pm I had the same today. Seems the car has lost its connection to the servers. I fixed it as follows. Enter the vehicle , press start then stop to get the goodbye screen. Set the car to offline, exit the vehicle and lock. I left the car at least 20 minutes (others report it can be shorter) before re-entering and putting the car online. You can conform its able to connect to the servers by going into the navigation app and checking that the suggested destinations have times in green. For me this fixed the apps connectivity. Other users on the UK FB group reported success too.
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A few on the UK Facebook group reported app issues today, all have either resolved themselves or they've done the offline/online trick mentioned above.
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Worked for me as well, useful little trick
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Perfectroadhawk wrote: ↑Thu Sep 02, 2021 3:32 pm I had the same today. Seems the car has lost its connection to the servers. I fixed it as follows. Enter the vehicle , press start then stop to get the goodbye screen. Set the car to offline, exit the vehicle and lock. I left the car at least 20 minutes (others report it can be shorter) before re-entering and putting the car online. You can conform its able to connect to the servers by going into the navigation app and checking that the suggested destinations have times in green. For me this fixed the apps connectivity. Other users on the UK FB group reported success too.
It worked!
Thanks alot
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"Set the car to offline, exit the vehicle and lock" - OK, but just how to you set it to offline when it's already offline? To set offline you must first be online, and mine hasn't been for 4-5 days, i.e. globe greyed out and app doesn't work because, well, the vehicle isn't found on VW's server. I must say VW support very prompt - excellent - but yet to come up with a solution.