Source London issues

Faults and Technical chat for the Volkswagen ID.3
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Andreas
Posts: 123
Joined: Thu Jul 15, 2021 4:18 pm

Post by Andreas » Tue Sep 14, 2021 9:55 pm

Anyone else had issues with them?

I had one overnight charge not billed, as the charger crashed and rebooted when I reconnected. So that was nice.

Today however, I charged, disconnected after over five hours, and just received a text, seven hours later, warning me that I had incurred charges of $26.85, and that the charge was continuing, while the car is of course miles away.

Just messaged them and hope they sort it out.

All the best

Andreas
——————
ID.3 Tour, manganese grey, bi-colour style, heat pump, otherwise standard. July 2021, London.
Http://rommelsriposte.com (not car related)

Ebwoy
Posts: 5
Joined: Tue Jul 13, 2021 5:22 am

Post by Ebwoy » Wed Sep 15, 2021 11:02 am

My issue with Source is their pricing structure and overall comparative cost.
They’re simply too expensive.
ID.3 Family Pro Performance: Metallic - Manganese Grey

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Andreas
Posts: 123
Joined: Thu Jul 15, 2021 4:18 pm

Post by Andreas » Wed Sep 15, 2021 1:00 pm

Update, they fixed the matter in reaction to a message I sent through my account and only billed me for actual time connected. No further exchange was needed.

Their pricing structure isn't hot, but when you cannot charge at home, it's the best thing available here.

All the best

Andreas
——————
ID.3 Tour, manganese grey, bi-colour style, heat pump, otherwise standard. July 2021, London.
Http://rommelsriposte.com (not car related)

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