I have been told by VW customer services and their technical department that if an over the air update is cancelled for whatever reason, it should be offered again automatically the next time the ignition is turned on.
This has not happened with the last update a few days ago and their advice is to take the car into the retailer for checking.
I'd rather avoid this and wondered if anyone has experienced the same issue?
Here is the technical department's advice:
“Normally when the customer cancels, the download button will pop up next time the ignition is turned on. The only thing we can advise if the customer thinks the over the air updates are not working is to speak to their retailer”
Over the air update
What update was it? If it was the one that includes the addition of the We Charge app, you may find the We Charge app is there and the update happened.
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Pod Point Solo / Octopus Go Faster
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Pod Point Solo / Octopus Go Faster
Hi I’m in the same boat I downloaded the WeCharge then left it as asked then when i went back can’t find it anywhere!
That very helpful gentleman from Germany on his YouTube channel,he downloaded it eventually and when he started the car up there was the new app on a separate page! But I can’t find it anywhere has anyone managed it and how do you get to the new app?
That very helpful gentleman from Germany on his YouTube channel,he downloaded it eventually and when he started the car up there was the new app on a separate page! But I can’t find it anywhere has anyone managed it and how do you get to the new app?
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Mine just added it to the end of the pages and it seems to work , guess i was just lucky
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New car Ioniq 5 Premium 72 kw
New car Ioniq 5 Premium 72 kw
I think the updates are still on a weekly schedule (that could be out of date now). There was information around that one of the issues with updates was they would be offered at specific time intervals and would initiate dependant on your cars 'birthday' for want of a better description. Therefore you would get offered updates on a particular day weekly. This was being updated though but I've lost track of when and if. From previous threads most people have gotten the cancelled update at a later date.