Charger won’t lock

Faults and Technical chat for the Volkswagen ID.3
Chris
Posts: 163
Joined: Mon Aug 02, 2021 11:18 am

Post by Chris »

Hi

Not a great start to the week

The charger is emergency only at 1 kWh charge rate and the charger is not locking in the port.

I’ve tried un plugging it, resetting the charger, cleaning the charger terminals and cable, going out for a drive but nothing seems to work

Any ideas?

Chris
Posts: 163
Joined: Mon Aug 02, 2021 11:18 am

Post by Chris »

Had this in to the dealer who said everything is fine

I’ve charged twice since having it back and it’s back not locking the charger to the car so emergency charging only which is 3mph from a 7kwh charger

I’m getting the same issues on other chargers and ccs

Last time it was just after an app update and this again is just after an app update so is this related?
User avatar
davidwalton
Posts: 74
Joined: Thu Sep 23, 2021 7:18 pm
Location: The Cloud

Post by davidwalton »

Have you tried pulling the manual release cord (tucked away behind the panel on the RHS of the boot, behind the offside rear wheel)?

If it is a 'stuck' auto-mechanism, a manual release may free it.

manually unlocking charger lock.png

71 / 2021 ID.3 Life Pro Performance, Glacier White, Andoya Wheels
Ohme Go Smart cable / Intelligent Octopus tariff- Octopus £50 bonus referral link: https://share.octopus.energy/steel-goat-168
Chris
Posts: 163
Joined: Mon Aug 02, 2021 11:18 am

Post by Chris »

Sadly the release cable didn’t do anything

In the charge app it’s showing not ready instead of start charging, what’s it showing on your apps?

30E42876-6212-424F-BD8F-F1D260FFDA3A.png

Scratch
Posts: 1165
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch »

Chris wrote: Tue Jun 28, 2022 7:59 am Sadly the release cable didn’t do anything

In the charge app it’s showing not ready instead of start charging, what’s it showing on your apps?
Is that screen shot taken when the car is plugged in? That's what mine shows when not plugged in.
StuartT
Posts: 150
Joined: Sun Apr 04, 2021 9:19 am

Post by StuartT »

Chris wrote: Tue Jun 28, 2022 7:59 am Sadly the release cable didn’t do anything

In the charge app it’s showing not ready instead of start charging, what’s it showing on your apps?

Min looks like this, when not charging. Keep us posted, if you get to the bottom of it!

Screenshot_20220628-110541_We Connect ID.jpg

Glacier white, Life Pro. August 2021
Chris
Posts: 163
Joined: Mon Aug 02, 2021 11:18 am

Post by Chris »

Mine used to show start charging but now shows not ready

Below is some more pics of the current status on charge, 2mph

Currently waiting for the master technician to call so fingers crossed I’ll get somewhere

DDDC5EB3-6494-41B2-9BFE-57DE03F12DE6.jpeg

C4BFE87A-C000-44A2-9B42-2DBAB5E6B290.png

114E820F-F4AD-4AB0-86BC-13DCF2FF96A9.jpeg

Scratch
Posts: 1165
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch »

StuartT wrote: Tue Jun 28, 2022 10:13 am
Chris wrote: Tue Jun 28, 2022 7:59 am Sadly the release cable didn’t do anything

In the charge app it’s showing not ready instead of start charging, what’s it showing on your apps?

Min looks like this, when not charging. Keep us posted, if you get to the bottom of it!
Screenshot_20220628-110541_We Connect ID.jpg
So your app shows "start charging". Is that with the car plugged in and ready to charge? Or unplugged?
Mine says "not ready" when not plugged in. No problems charging at home or with rapid chargers.
StuartT
Posts: 150
Joined: Sun Apr 04, 2021 9:19 am

Post by StuartT »

Scratch wrote: Tue Jun 28, 2022 11:09 am
StuartT wrote: Tue Jun 28, 2022 10:13 am
Chris wrote: Tue Jun 28, 2022 7:59 am Sadly the release cable didn’t do anything

In the charge app it’s showing not ready instead of start charging, what’s it showing on your apps?

Min looks like this, when not charging. Keep us posted, if you get to the bottom of it!
Screenshot_20220628-110541_We Connect ID.jpg
So your app shows "start charging". Is that with the car plugged in and ready to charge? Or unplugged?
Mine says "not ready" when not plugged in. No problems charging at home or with rapid chargers.
That's when it's unplugged.
Glacier white, Life Pro. August 2021
Scratch
Posts: 1165
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch »

StuartT wrote: Tue Jun 28, 2022 11:41 am
Scratch wrote: Tue Jun 28, 2022 11:09 am
StuartT wrote: Tue Jun 28, 2022 10:13 am


Min looks like this, when not charging. Keep us posted, if you get to the bottom of it!
Screenshot_20220628-110541_We Connect ID.jpg
So your app shows "start charging". Is that with the car plugged in and ready to charge? Or unplugged?
Mine says "not ready" when not plugged in. No problems charging at home or with rapid chargers.
That's when it's unplugged.
Looking at the your screenshot and comparing with the screenshot posted by Chris, would yours be an Android phone? I suspect Chris and mine are iPhones. That may account for yours saying "ready to charge" and ours saying "not ready". I seem to remember that the iPhone app used to say "ready to charge', so I suspect an update has changed that.
All this doesn't help Chris much though.
Chris
Posts: 163
Joined: Mon Aug 02, 2021 11:18 am

Post by Chris »

Just had a chat with the master technician who said book it in and we’ll have a look, earliest appointment is August

If the car runs out of battery I need to have it recovered to the dealer

So realistically around 10 hours a day charging for 20 miles range, if I need the extra range I’ll need to get the train to work to leave it on longer. An average month is around 1500 miles
DickieBoy
Posts: 103
Joined: Sat Nov 20, 2021 7:44 pm

Post by DickieBoy »

Chris wrote: Tue Jun 28, 2022 12:47 pm Just had a chat with the master technician who said book it in and we’ll have a look, earliest appointment is August

If the car runs out of battery I need to have it recovered to the dealer

So realistically around 10 hours a day charging for 20 miles range, if I need the extra range I’ll need to get the train to work to leave it on longer. An average month is around 1500 miles
Might be worth posting something on the id3 uk owners facebook page to see if anyone else has had a similar issue. Just in case they aren't on here.
Family Pro owner (Sept 22)
Chris
Posts: 163
Joined: Mon Aug 02, 2021 11:18 am

Post by Chris »

Thanks for the suggestion but I’m not on Facebook
DickieBoy
Posts: 103
Joined: Sat Nov 20, 2021 7:44 pm

Post by DickieBoy »

Had a search on the group and a few folk have had similar. Most seemed to be fixed with a unplug wait and bit and try again. Some with just trying again as the connection may not have been perfect. There was one where none of this worked and after going back to the dealer they reported that some of the wiring behind the charging socket had been nibbled by rodents.
Family Pro owner (Sept 22)
StuartT
Posts: 150
Joined: Sun Apr 04, 2021 9:19 am

Post by StuartT »

Scratch wrote: Tue Jun 28, 2022 12:32 pm
StuartT wrote: Tue Jun 28, 2022 11:41 am
Scratch wrote: Tue Jun 28, 2022 11:09 am

So your app shows "start charging". Is that with the car plugged in and ready to charge? Or unplugged?
Mine says "not ready" when not plugged in. No problems charging at home or with rapid chargers.
That's when it's unplugged.
Looking at the your screenshot and comparing with the screenshot posted by Chris, would yours be an Android phone? I suspect Chris and mine are iPhones. That may account for yours saying "ready to charge" and ours saying "not ready". I seem to remember that the iPhone app used to say "ready to charge', so I suspect an update has changed that.
All this doesn't help Chris much though.
Yes, it's an Android phone, Sherlock! 😁
Glacier white, Life Pro. August 2021
Chris
Posts: 163
Joined: Mon Aug 02, 2021 11:18 am

Post by Chris »

Thanks for having a look on Facebook

Hopefully Friday will give some hope and a resolve
LongMynd
Posts: 95
Joined: Sun Sep 12, 2021 8:39 pm

Post by LongMynd »

Have you tried pulling fuse 19?
I've never done it, so I would welcome the thoughts of those who had as to whether it is likely to help.
Charles.
ID.3 Tour with heat-pump
G43FAN

Post by G43FAN »

LongMynd wrote: Tue Jun 28, 2022 9:05 pm Have you tried pulling fuse 19?
I've never done it, so I would welcome the thoughts of those who had as to whether it is likely to help.
The 'Fuse 19' trick isn't a magic bullet for all that ails an ID.3! It's just the fuse for the Communication Module, the only thing it's known to fix is the communication error. It forces a reboot of the Comms module and more often than not allows the car to connect to the central servers. Doesn't fix anything long term and is unlikely to fix anything else.

Fuse19.PNG

Chris
Posts: 163
Joined: Mon Aug 02, 2021 11:18 am

Post by Chris »

LongMynd wrote: Tue Jun 28, 2022 9:05 pm Have you tried pulling fuse 19?
I've never done it, so I would welcome the thoughts of those who had as to whether it is likely to help.
I’ve had a go but sadly no luck
User avatar
davidwalton
Posts: 74
Joined: Thu Sep 23, 2021 7:18 pm
Location: The Cloud

Post by davidwalton »

What happens if you plug in the charger and immediately lock the car - does the charger remain unlocked while the rest of the car is locked?
71 / 2021 ID.3 Life Pro Performance, Glacier White, Andoya Wheels
Ohme Go Smart cable / Intelligent Octopus tariff- Octopus £50 bonus referral link: https://share.octopus.energy/steel-goat-168
Post Reply