New Car - Harsh Suspension

Faults and Technical chat for the Volkswagen ID.3
kse39m5
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Joined: Sun Jun 19, 2022 4:01 pm

Post by kse39m5 » Sun Jun 19, 2022 4:13 pm

After 9 months of waiting i've finally taken delivery of my ID.3 Family Pro Performance. First impressions are all generally good and as the test drive I took last year. The one thing I have noticed is that the suspension is terrible - hitting even the smallest of pot holes returns a shocking bang. Also the damping seems very very poor, you hit a bump in the road and the car seems to bounce a few times afterwards. Both myself and the Wife have commented on how harsh the ride is. I've checked the tyre pressures and they were too high so reduced these to the 36PSI recommended on the car but its made virtually no difference. I do have the spork pack on the car and the overall spec is below. Has anyone noticed this harshness in the ride? Just wondering if its because its brand new and all the rubbers need to bed in.
VOLKSWAGEN ID.3 5DR 22 58k FAM Pro Performance, Eenrgy efficient heat pump, Sport Pack - ID.3, 18" East Derry Alloys

andrewparker
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Post by andrewparker » Sun Jun 19, 2022 4:17 pm

They’ve not left the transport blocks in have they? Wouldn’t be the first time…
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kse39m5
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Post by kse39m5 » Sun Jun 19, 2022 4:20 pm

andrewparker wrote:
Sun Jun 19, 2022 4:17 pm
They’ve not left the transport blocks in have they? Wouldn’t be the first time…
Not sure - Ill have a look - are they obvious do you know?
VOLKSWAGEN ID.3 5DR 22 58k FAM Pro Performance, Eenrgy efficient heat pump, Sport Pack - ID.3, 18" East Derry Alloys

monkeyhanger
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Post by monkeyhanger » Sun Jun 19, 2022 4:28 pm

andrewparker wrote:
Sun Jun 19, 2022 4:17 pm
They’ve not left the transport blocks in have they? Wouldn’t be the first time…
Happened to me and my Golf R in 2015 - absolutely wrecked the top suspension mount bearings, that needed replacing at the dealership's expense. OP should Jack up the front wheels, one at a time and have a feel around under the rubber gaiters over the shock absorber to see if any are there (there are no pucks on the rears. They're about 15mm deep, about 60mm diameter discs with a cutout so they can be slid onto the shock absorber shaft ' they look like pacmanand are usually blue or pink.

Other thing to do is check the tyre pressures. They're filled to 50ps fir transport,to prevent tyre flat spots and are supposed to be reduced to circa 36psi at PDI before handover.
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OB1CCFC
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Post by OB1CCFC » Sun Jun 19, 2022 7:47 pm

I assume you’ve tried playing with the modes ie. Comfort mode.
It is a heavy car and can be a little bit crashy over poor surfaces. But clearly what you are describing doesn’t seem within bounds..,
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monkeyhanger
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Post by monkeyhanger » Sun Jun 19, 2022 8:24 pm

Comfort mode will do nothing for ride comfort, unless DCC is fitted. Without DCC, the damping is not adjustable on the car.

Most likely is high tyre pressures, with the transport puck possibility much less likely, unless VW added more pucks - that was the excuse the dealership offered me for my Golf R - there used to be 2 pucks per front shock and VW started adding 3, so the tech pulled out 2 and thought the job was done.
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gailjon
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Post by gailjon » Mon Jun 20, 2022 6:17 am

I would suggest, as others have already, that you check the tyre pressures. \Ours came over pressured as well.
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kse39m5
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Post by kse39m5 » Mon Jun 20, 2022 9:37 am

Well to my shock (no pun intended) I've found the problem and thanks to @andrewparker who pointed this out - 3 transport blocks in each shock absorber. Cannot believe that this has got missed by the supplying dealer whom i'm waiting a response from as we speak. I've removed them as its very easy to do and its a completely different car. You have to jack up the front of the car (no need to remove the front wheel) and lift up the shock gaiter, there were 3 in each side.

20220620_082357770_iOS.jpg

VOLKSWAGEN ID.3 5DR 22 58k FAM Pro Performance, Eenrgy efficient heat pump, Sport Pack - ID.3, 18" East Derry Alloys

OB1CCFC
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Post by OB1CCFC » Mon Jun 20, 2022 9:43 am

Nice one. Very very poor from the dealer.
Enjoy!
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monkeyhanger
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Post by monkeyhanger » Mon Jun 20, 2022 9:52 am

kse39m5 wrote:
Mon Jun 20, 2022 9:37 am
Well to my shock (no pun intended) I've found the problem and thanks to @andrewparker who pointed this out - 3 transport blocks in each shock absorber. Cannot believe that this has got missed by the supplying dealer whom i'm waiting a response from as we speak. I've removed them as its very easy to do and its a completely different car. You have to jack up the front of the car (no need to remove the front wheel) and lift up the shock gaiter, there were 3 in each side.20220620_082357770_iOS.jpg
You need to insist that the top mount bearings are replaced, those transport pucks will have wrecked them.
His: Cupra Born V2 e-boost 230ps, 58kWh Glacial White, 19" Hurricane Wheels - replaced ID3 PP Life
Hers: Cupra Born V2 e-boost 230ps Aurora Blue, replaced ID3 PP Family

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gailjon
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Post by gailjon » Mon Jun 20, 2022 10:20 am

Wow, well checked. It must have been really bad!
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G43FAN
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Post by G43FAN » Mon Jun 20, 2022 10:37 am

Not sure I would have removed them.. I would have called VW Assist and had it recovered, making sure that VW and (if applicable) VW Finance are involved. The dealer needs to take a lesson on that. Be interesting to see what they say about the top mounts.
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MotMot
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Post by MotMot » Mon Jun 20, 2022 12:01 pm

Jeez… who was the dealer - others might want to check!

SDH7
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Post by SDH7 » Mon Jun 20, 2022 12:13 pm

This is so common amongst VAG dealerships, it's unreal.

I honestly don't know how they pass the PDI's.
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MattgID3
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Post by MattgID3 » Mon Jun 20, 2022 12:34 pm

SDH7 wrote:
Mon Jun 20, 2022 12:13 pm
This is so common amongst VAG dealerships, it's unreal.

I honestly don't know how they pass the PDI's.
I had 2 leons in a row with same issue, when i swapped for a skoda superb i had it jacked up to check also but was fine
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Jamie1c
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Post by Jamie1c » Mon Jun 20, 2022 12:50 pm

Are these blocks on front and back?
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monkeyhanger
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Post by monkeyhanger » Mon Jun 20, 2022 2:09 pm

Jamie1c wrote:
Mon Jun 20, 2022 12:50 pm
Are these blocks on front and back?
Fronts only.
His: Cupra Born V2 e-boost 230ps, 58kWh Glacial White, 19" Hurricane Wheels - replaced ID3 PP Life
Hers: Cupra Born V2 e-boost 230ps Aurora Blue, replaced ID3 PP Family

Octopus referral: https://share.octopus.energy/lush-fawn-565

Jamie1c
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Post by Jamie1c » Mon Jun 20, 2022 2:29 pm

monkeyhanger wrote:
Mon Jun 20, 2022 2:09 pm
Jamie1c wrote:
Mon Jun 20, 2022 12:50 pm
Are these blocks on front and back?
Fronts only.
Thank you! It's so I know if I end up with the same issue.
Max pro (white)
East Derry wheels
Ordered the 20th of August 2021
Dealership- Arnold Clark
I have no order number, unfortunately.
Status 10 (14/02/22)

SDH7
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Post by SDH7 » Mon Jun 20, 2022 3:18 pm

MattgID3 wrote:
Mon Jun 20, 2022 12:34 pm
SDH7 wrote:
Mon Jun 20, 2022 12:13 pm
This is so common amongst VAG dealerships, it's unreal.

I honestly don't know how they pass the PDI's.
I had 2 leons in a row with same issue, when i swapped for a skoda superb i had it jacked up to check also but was fine
Used to be a long standing joke on the Briskoda forums about the amount of Skoda cars that were given to customers with them still in place.

It's weird.
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andrewparker
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Post by andrewparker » Mon Jun 20, 2022 4:02 pm

kse39m5 wrote:
Mon Jun 20, 2022 9:37 am
Well to my shock (no pun intended) I've found the problem and thanks to @andrewparker who pointed this out - 3 transport blocks in each shock absorber. Cannot believe that this has got missed by the supplying dealer whom i'm waiting a response from as we speak. I've removed them as its very easy to do and its a completely different car. You have to jack up the front of the car (no need to remove the front wheel) and lift up the shock gaiter, there were 3 in each side.
Honestly, it would be unbelievable if it didn't happen so often. Glad you found out the cause though.
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