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Incorrect range reported in the App.

Posted: Sun Jul 24, 2022 4:54 pm
by ColinRobbins
When the EV is driving or charging the range is Miles is the App is correctly reported.

Sometimes, then the car is parked up, the range is incorrectly reported in Miles is incorrect.
It turns out the errors is a factor of 0.62, it seems coincidental this is the conversion factor for miles to km.

Have VW a unit conversion issue i the App?

Re: Incorrect range reported in the App.

Posted: Sun Jul 24, 2022 5:03 pm
by Scratch
ColinRobbins wrote: Sun Jul 24, 2022 4:54 pm When the EV is driving or charging the range is Miles is the App is correctly reported.

Sometimes, then the car is parked up, the range is incorrectly reported in Miles is incorrect.
It turns out the errors is a factor of 0.62, it seems coincidental this is the conversion factor for miles to km.

Have VW a unit conversion issue i the App?
Not that I have noticed.

Re: Incorrect range reported in the App.

Posted: Fri Aug 05, 2022 10:39 am
by ProstetnicVogonJeltz
Is the app reporting a different range from the car itself? I've noticed that the range often jumps (up or down) when the powermode changes (e.g. I park the car and as soon as I get out of the driver's seat, the powermode decides I've finished for a while and I may see the range change significantly). I think this is down to how the vehicle calculates the range based on recent driving and consumption.
If you see different data in the app and the car, that's a problem, but I've not seen this myself.

Re: Incorrect range reported in the App.

Posted: Fri Aug 05, 2022 10:57 am
by Lecoche
ProstetnicVogonJeltz wrote: Fri Aug 05, 2022 10:39 am Is the app reporting a different range from the car itself? I've noticed that the range often jumps (up or down) when the powermode changes (e.g. I park the car and as soon as I get out of the driver's seat, the powermode decides I've finished for a while and I may see the range change significantly). I think this is down to how the vehicle calculates the range based on recent driving and consumption.
If you see different data in the app and the car, that's a problem, but I've not seen this myself.
As mentioned above it's not an actual range issue, it's converting miles into miles again therefore showing 62% of the correct value. On my ID3 this seems to happen randomly whether it's just parked or charging.

Re: Incorrect range reported in the App.

Posted: Fri Aug 05, 2022 2:08 pm
by G43FAN
Lecoche wrote: Fri Aug 05, 2022 10:57 am
ProstetnicVogonJeltz wrote: Fri Aug 05, 2022 10:39 am Is the app reporting a different range from the car itself? I've noticed that the range often jumps (up or down) when the powermode changes (e.g. I park the car and as soon as I get out of the driver's seat, the powermode decides I've finished for a while and I may see the range change significantly). I think this is down to how the vehicle calculates the range based on recent driving and consumption.
If you see different data in the app and the car, that's a problem, but I've not seen this myself.
As mentioned above it's not an actual range issue, it's converting miles into miles again therefore showing 62% of the correct value. On my ID3 this seems to happen randomly whether it's just parked or charging.
Never noticed the issue and never seen any report of the conversion being an issue, the GoM calcualtion constantly changing is more likely, though perhaps including some fundemental info such as Car Software version, Phone OS and App Version might be helpful in establishing a pattern.

Re: Incorrect range reported in the App.

Posted: Fri Aug 05, 2022 11:00 pm
by Laurie71
I’m seeing the same thing, I charge the car to 80% and the app incorrectly reports the range being 116 miles. Hop in the car which correctly reports the range as being 195 miles and within a few seconds the app updates to show the same. A few hours after leaving the car the app drops back to wrong range reading again. People think this is a 3.0 issue although my car came with this installed so I have no comparison with 2.x

Re: Incorrect range reported in the App.

Posted: Sat Aug 06, 2022 9:15 am
by Lecoche
Laurie71 wrote: Fri Aug 05, 2022 11:00 pm I’m seeing the same thing, I charge the car to 80% and the app incorrectly reports the range being 116 miles. Hop in the car which correctly reports the range as being 195 miles and within a few seconds the app updates to show the same. A few hours after leaving the car the app drops back to wrong range reading again. People think this is a 3.0 issue although my car came with this installed so I have no comparison with 2.x
Mine's also on 3.0 from day one and yesterday I uninstalled the app and did a factory reset on the infotainment system so time will tell.
Does your app show the preferred charging times one hour behind from the hours set in the vehicle?
Cheers,

Re: Incorrect range reported in the App.

Posted: Sat Aug 06, 2022 9:27 am
by Lecoche
Unfortunately the reset didn't do the trick. The app still reports the additional conversion to miles.

Re: Incorrect range reported in the App.

Posted: Sat Aug 06, 2022 9:16 pm
by Laurie71
I’m seeing more and more reports of this issue on various Facebook groups, it does appear to be a 3.0 bug, guess we’ll have to wait for VW to push out an update.

Re: Incorrect range reported in the App.

Posted: Sat Aug 06, 2022 9:38 pm
by Daveion
Laurie71 wrote: Sat Aug 06, 2022 9:16 pm I’m seeing more and more reports of this issue on various Facebook groups, it does appear to be a 3.0 bug, guess we’ll have to wait for VW to push out an update.
Finding the same issue on the Born running 3.0.
Cupra digital suggested reinstalling the app but it made no difference. The server still takes the mileage and reports the range at the app much less by the conversion (km to miles) factor of 1.61.
Would have thought this was an easyfix but seemingly not.

Re: Incorrect range reported in the App.

Posted: Sun Aug 07, 2022 10:07 am
by G43FAN
Daveion wrote: Sat Aug 06, 2022 9:38 pm
Laurie71 wrote: Sat Aug 06, 2022 9:16 pm I’m seeing more and more reports of this issue on various Facebook groups, it does appear to be a 3.0 bug, guess we’ll have to wait for VW to push out an update.
Finding the same issue on the Born running 3.0.
Cupra digital suggested reinstalling the app but it made no difference. The server still takes the mileage and reports the range at the app much less by the conversion (km to miles) factor of 1.61.
Would have thought this was an easyfix but seemingly not.
I assume Cupra Digital and WeConnect are the same people?

Re: Incorrect range reported in the App.

Posted: Sun Aug 07, 2022 5:57 pm
by Daveion
G43FAN wrote: Sun Aug 07, 2022 10:07 am
Daveion wrote: Sat Aug 06, 2022 9:38 pm
Laurie71 wrote: Sat Aug 06, 2022 9:16 pm I’m seeing more and more reports of this issue on various Facebook groups, it does appear to be a 3.0 bug, guess we’ll have to wait for VW to push out an update.
Finding the same issue on the Born running 3.0.
Cupra digital suggested reinstalling the app but it made no difference. The server still takes the mileage and reports the range at the app much less by the conversion (km to miles) factor of 1.61.
Would have thought this was an easyfix but seemingly not.
I assume Cupra Digital and WeConnect are the same people?
Behind the initial contact point I would have thought so, maybe separate teams.

Re: Incorrect range reported in the App.

Posted: Fri Sep 09, 2022 11:29 am
by Tony Cr
I am not sure of this conversion explanation. The App often loses connection with the car and then defaults to 112 miles. I have found it stops updating when on a charge. The only solution is to do an optimizer run which forces the app to shut down and then it usually connects on re-opening.
I am coming to the conclusion the only real solution for me is to get rid of the car ASAP and get something without so many problems

Re: Incorrect range reported in the App.

Posted: Fri Sep 09, 2022 11:36 am
by ricko
All

This happens when you open the car but don't power it on, then relock
The same occurs on the "My Volkswagen" web page, so it's not an app issue as such, either it's the car or the back-end services somewhere
I have reported it to VW software support and the case is still open - I guess it will be fixed at some future update, but who knows when ?

Cheers
RIck

Re: Incorrect range reported in the App.

Posted: Mon Sep 12, 2022 9:38 am
by G43FAN
ricko wrote: Fri Sep 09, 2022 11:36 am All

This happens when you open the car but don't power it on, then relock
The same occurs on the "My Volkswagen" web page, so it's not an app issue as such, either it's the car or the back-end services somewhere
I have reported it to VW software support and the case is still open - I guess it will be fixed at some future update, but who knows when ?

Cheers
RIck
Wait ! Are you saying that the car connection issue / losing connection is caused by this? Sounds quite plausible and not something I would suggest people would easily pick up on.

Re: Incorrect range reported in the App.

Posted: Mon Sep 12, 2022 5:10 pm
by sidehaas
G43FAN wrote: Mon Sep 12, 2022 9:38 am
ricko wrote: Fri Sep 09, 2022 11:36 am All

This happens when you open the car but don't power it on, then relock
The same occurs on the "My Volkswagen" web page, so it's not an app issue as such, either it's the car or the back-end services somewhere
I have reported it to VW software support and the case is still open - I guess it will be fixed at some future update, but who knows when ?

Cheers
RIck
Wait !!! Are you saying that the car connection issue / losing connection is caused by this? Sounds quite plausible and not something I would suggest people would eaily pickl up on.
Sounds unlikely. I do that (unlock and relock without sitting in the car and turning it on) quite regularly, including every time I put it on charge at home. I've never had the loss of connection issue (except a week where it only used 3G for some reason, but that had now actual impact) and I've never had this incorrect range thing either.

Re: Incorrect range reported in the App.

Posted: Fri Dec 16, 2022 8:52 pm
by Skippy
I have exactly the same issue. The car reports an accurate range, but after charging, the app is wildly out. See below:

[attachment=0]Screenshot_20221216-204639.png

Re: Incorrect range reported in the App.

Posted: Sat Dec 17, 2022 3:38 am
by DumfriesDik
@skippy further up the thread I think there is a multiplier. Try times 1.62 = 178 miles, is that more what it should be?

Re: Incorrect range reported in the App.

Posted: Sat Jan 14, 2023 10:20 am
by Skippy
It is, but VW have not sorted this out 6 months after it was reported on here. Is there a mechanism to flag the issue to WeConnect/VW?

Re: Incorrect range reported in the App.

Posted: Sat Jan 14, 2023 11:19 am
by Scratch
Skippy wrote: Sat Jan 14, 2023 10:20 am It is, but VW have not sorted this out 6 months after it was reported on here. Is there a mechanism to flag the issue to WeConnect/VW?
Keep reporting it I suppose. I have an on-going query with them.