Stuck in Offline Mode

Faults and Technical chat for the Volkswagen ID.3
VWID3-1st
Posts: 9
Joined: Sat May 15, 2021 7:13 pm

Post by VWID3-1st » Sun May 16, 2021 8:50 am

Hello , the SOS light is green.
VW ID.3 1st Edition, Makena Turquoise, ID Software:
2.3.0

scott28tt
Posts: 1888
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Sun May 16, 2021 1:32 pm

VWID3-1st wrote:
Sun May 16, 2021 8:50 am
Hello , the SOS light is green.

So that at least means the comms module has a signal.
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

VWID3-1st
Posts: 9
Joined: Sat May 15, 2021 7:13 pm

Post by VWID3-1st » Mon May 17, 2021 2:57 am

scott28tt wrote:
Sun May 16, 2021 1:32 pm
VWID3-1st wrote:
Sun May 16, 2021 8:50 am
Hello , the SOS light is green.

So that at least means the comms module has a signal.
I manage to fix it , this what I did- turned off the car , removed F19 fuse for 10 mins plugged it back and done the factory reset. All working fine now :D Thanks
VW ID.3 1st Edition, Makena Turquoise, ID Software:
2.3.0

scott28tt
Posts: 1888
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Mon May 17, 2021 5:55 am

VWID3-1st wrote:
Mon May 17, 2021 2:57 am
I manage to fix it , this what I did- turned off the car , removed F19 fuse for 10 mins plugged it back and done the factory reset. All working fine now :D Thanks

I had to do that once, glad you’re all sorted.
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

Ricky
Posts: 2
Joined: Tue May 18, 2021 9:07 am

Post by Ricky » Tue May 18, 2021 9:13 am

The removing the fuse fix worked for me, but it is a bit ridiculous if this has to be done regularly. How often does this happen? Is there a permanent fix?

VW ID.3 1st Edition, Makena Turquoise, Software version: 0792 aka 2.1

scott28tt
Posts: 1888
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Tue May 18, 2021 9:55 am

Ricky wrote:
Tue May 18, 2021 9:13 am
The removing the fuse fix worked for me, but it is a bit ridiculous if this has to be done regularly. How often does this happen? Is there a permanent fix?

VW ID.3 1st Edition, Makena Turquoise, Software version: 0792 aka 2.1

If you have to do it more than once I would report it to your dealer.
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

karlwoolley
Posts: 4
Joined: Fri Jul 09, 2021 8:53 am

Post by karlwoolley » Fri Jul 09, 2021 8:54 am

Morning.

I am a relatively new ID.4 owner and my 1st edition has just started doing this. Happy to try the F19 trick, but before I do, does anyone know if the fuse configuration is the same on ID.3 & 4?

Cheers
ID.4 1st Edition

Bromsgroveuser
Posts: 146
Joined: Sun Feb 14, 2021 11:47 am

Post by Bromsgroveuser » Fri Jul 09, 2021 11:36 am

The fuse removal trick got the car back online but the app won't connect to it , I've deleted and reinstalled the app but no joy , any ideas have also done a soft reset with no joy
Last edited by Bromsgroveuser on Fri Jul 09, 2021 2:57 pm, edited 2 times in total.
First Edition Pro Plus, Moonstone Grey,2.3

Bromsgroveuser
Posts: 146
Joined: Sun Feb 14, 2021 11:47 am

Post by Bromsgroveuser » Fri Jul 09, 2021 11:37 am

Duplicate post removed
First Edition Pro Plus, Moonstone Grey,2.3

scott28tt
Posts: 1888
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Fri Jul 09, 2021 2:02 pm

Bromsgroveuser wrote:
Fri Jul 09, 2021 11:36 am
The fuse removal trick got the abs back online but the app won't connect to it , I've deleted and reinstalled the app but no joy , any ideas have also done a soft reset with no joy

App seems to be playing up for some in the UK group on Facebook.
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

MotMot
Posts: 443
Joined: Fri Jun 11, 2021 2:04 pm

Post by MotMot » Fri Jul 09, 2021 2:50 pm

My WeConnect app ‘reset’ and required me logging in again (took three attempts) between 1:30 and 2:30 today…

karlwoolley
Posts: 4
Joined: Fri Jul 09, 2021 8:53 am

Post by karlwoolley » Fri Jul 09, 2021 3:02 pm

Do you think this is related to the car itself being stuck in offline mode?
ID.4 1st Edition

robgarth
Posts: 72
Joined: Wed May 26, 2021 2:42 pm
Location: Wiltshire

Post by robgarth » Fri Jul 09, 2021 8:56 pm

If the emergency contact button shows green then the eSim is working however the car has probably lost connection with the server. There seems to be a lot of server issues recently. 'We Connect' sent me the instructions to reconnect, you need to follow the sequence as described. I've copied the instructions below, they advised me to keep them in case of further server dropouts. It worked for me, however I did it the day after I contacted We Connect, I believe the server had come back online. We Connect seem keen to help, I'd email them via the app if the fault continues.
Good luck

Thank you for contacting Volkswagen Digital Services.
We regret to hear that you have been facing an issue with the connection of the car. However, we will do everything possible to assist you.

Please try the following:
Turn on the offline mode.
Wait 5 minutes.
Turn it on.
Do a soft reset by holding down the power button on the infotainment for 20 seconds.
Uninstall your app.
restart your phone.
Install it again.

If all the above don't solve the issue.We would like from you some extra information in order to determine the issue.

Please provide us with the following:

Screenshots of any error message(s) with timestamp.
Your software Version (Settings-> System Information)
The display of the globe symbol (is it crossed out, bright white,Grey etc).

Thank you in advance for your kind cooperation and efforts.

We remain at you disposal around the clock, 7 days a week. You may reply to this email, or call us on our dedicated line 0800-279 7508. We kindly ask, that you indicate your reference number found in the subject of this email for a quick follow-up

karlwoolley
Posts: 4
Joined: Fri Jul 09, 2021 8:53 am

Post by karlwoolley » Fri Jul 09, 2021 9:15 pm

Cheers Rob.

My car was stuck in Offline mode, pressing the offline mode button via the pulldown menu, via settings or by pressing the (greyed out) data/signal icon just resulted in “This function is currently unavailable. Please try again later.” (See attachments).

As soon as that issue was resolved and I had 4G back via the eSIM, my WeConnect ID. app functioned as expected again; I didn’t have to uninstall or reconfigure the app or phone.

The status of the remote application *should* have no bearing on the vehicle’s ability to connect with the data network.

I’ll update here if my dealer finds anything in the logs when it goes in on Monday 👍

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ID.4 1st Edition

robgarth
Posts: 72
Joined: Wed May 26, 2021 2:42 pm
Location: Wiltshire

Post by robgarth » Sat Jul 10, 2021 7:24 am

Thanks Karlwolley. It'll be good to get the feedback. I'm now of the view that if I go off line again it's likely to be the server. I'll give it time before considering a car issue.
Rob
Business Pro, 62KWh, 150KW, 2.1. White metallic. Wiltshire.

Bromsgroveuser
Posts: 146
Joined: Sun Feb 14, 2021 11:47 am

Post by Bromsgroveuser » Sat Jul 10, 2021 10:17 am

Tried robgarth method, no joy so its off to the dealers again
First Edition Pro Plus, Moonstone Grey,2.3

yummymummy11
Posts: 20
Joined: Fri Jun 04, 2021 5:52 pm

Post by yummymummy11 » Sat Jul 10, 2021 12:12 pm

Mines has just started doing this last night and today has been fine since I took delivery early June? I wonder if it’s more a network issue rather than the car, I’ll wait until Monday and see how it is then?

karlwoolley
Posts: 4
Joined: Fri Jul 09, 2021 8:53 am

Post by karlwoolley » Mon Jul 12, 2021 1:49 pm

Hi all, just got mine back from the dealer. They said a software update was applied (to fix the airbag error) but I am still on 2.1.

The offline mode issue for me was 100% localised issue with the vehicle itself, resetting the hardware for the related components in the vehicle brought it out of offline mode instantly.
ID.4 1st Edition

Gr4ndp4
Posts: 19
Joined: Mon Apr 26, 2021 8:27 pm

Post by Gr4ndp4 » Mon Jul 12, 2021 2:44 pm

Just had this problem this morning (it was fine overnight charging) Read this & tried Robgarth's method, it reconnected before I could delete the app on my phone so all good (at the moment) My 4G signal has been three bars throughout.
Cheers
ID.3 Tech Pro in Scale Silver with East Derry 18" wheels

Dan1542
Posts: 1
Joined: Mon Jun 28, 2021 6:44 pm

Post by Dan1542 » Tue Jul 13, 2021 5:57 pm

Ive been having this issue for the last few days also I thought it may have been some sort of setting that I have touched. Is this a common issue which has to be returned to dealer?

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