Stuck in Offline Mode

Faults and Technical chat for the Volkswagen ID.3
JonComer
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Joined: Sat Mar 27, 2021 5:14 pm

Post by JonComer » Thu Jul 15, 2021 6:18 pm

I had an issue a several weeks back whereby the car went offline and I couldn't connect to anything - either from within the car or using the app to connect to the car. After a day or so it all came back to life, so no issues there then.

It happened again a few days ago, but this time I can't get it to do anything. I followed the instructions in the post above but no joy. Tried removing fuse 19 - no difference. Did a factory reset, but at first it wouldn't let me do the actual factory reset becuase it wasn't connected to WeConnect, but then it continued and did actually do a factory reset. I uninstalled the app and reinstalled. Tried to log back in but it wouldn't let me. Tried to do a password reset but it wouldn't let me - got the message 'something went wrong'.

I then created a new account and had to input the VIN number again. It then asked me to go into the WeConnect settings in the car and scan the QR code that would be generated. But....it wouldn't generate a QR code. I kept getting message 'Something went wrong, try again later'.

I've come to the conclusion that a 5 year old must have written the software for this car. As a software engineer myself, going through the process time and time again and seeing the issues arise, it's clearly sub-standard and I'm surprised that it's been released on the general public in its current state.

WeConnect error.jpg


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Anduain
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Post by Anduain » Thu Jul 15, 2021 7:12 pm

I’ve had this one and it corrected itself after 3 days without connection, I didn’t do anything to it.

The QR enrolment problem I have also experienced but in a place of really naff reception.
Yorkshireman, living in Barcelona.
ID.3 Pro Max, Metallic Makena-turquoise, since December 2020, 2.3
11kw/h 3-phase charger at home, granny charge via Solar

yummymummy11
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Joined: Fri Jun 04, 2021 5:52 pm

Post by yummymummy11 » Thu Jul 15, 2021 8:42 pm

yummymummy11 wrote:
Sat Jul 10, 2021 12:12 pm
Mines has just started doing this last night and today has been fine since I took delivery early June? I wonder if it’s more a network issue rather than the car, I’ll wait until Monday and see how it is then?
Further update my car was doing the same Friday through until Wednesday, tried the reset on the infotainment - no joy. The SOS light was still green, made contact with VW via the we connect app on my phone Wednesday evening, they got back to me overnight with what to do and low and behold it connected first thing this morning no problem, not sure if they had done anything there end to make it work?

But all good now 👍🏻

Went to my VW dealer about it on the Saturday and they looked at me blankly when I described the problem 😔

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Anduain
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Post by Anduain » Thu Jul 15, 2021 8:43 pm

Glad it’s working!
Yorkshireman, living in Barcelona.
ID.3 Pro Max, Metallic Makena-turquoise, since December 2020, 2.3
11kw/h 3-phase charger at home, granny charge via Solar

Caterham
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Joined: Sun Jul 25, 2021 10:14 am

Post by Caterham » Sun Jul 25, 2021 10:28 am

Bromsgroveuser wrote:
Fri Jul 09, 2021 11:36 am
The fuse removal trick got the car back online but the app won't connect to it , I've deleted and reinstalled the app but no joy , any ideas have also done a soft reset with no joy
Hi, I had the same; after replacing the fuse, the car went back online. Then had to go to Settings, & ‘Connect WeGo’; scan the new QR code & the App will re-connect.

BrEEdAA
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Joined: Wed Mar 31, 2021 9:41 am

Post by BrEEdAA » Tue Jul 27, 2021 2:55 pm

Happened to me today also, fuse 19 trick sorted it.

I’ve been getting notifications for a week or so about data volume been used up, assume this is the free 1gb data plan I signed up to for streaming etc.

Not sure if it’s related or not

G43FAN
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Location: N. Wales

Post by G43FAN » Sat Aug 14, 2021 5:12 pm

So 6 months and 3500 miles I got in the car today and "Loading connection status" screen followed by (eventually) "Unable to load connection status" .. Green SOS light but so far nothing has rectified the issue. I might try the Fuse 19 option tomorrow morning. Meanwhile whilst looking in the fusebox I see a strange Yellow tag as shown in this thread..

https://www.speakev.com/threads/glove-b ... er.157345/ there's no response to the question in that thread, anyone got any ideas?

edit: Still don't know wat the yellow tag is for but pulling fuse 19 fixed the connection.
Family Pro: East Derry Wheels: Moonstone Grey - Software 2.3 finally installed 13/12/2021
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B737
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Post by B737 » Tue Aug 17, 2021 9:09 pm

Just sharing with those who have had trouble with being on Offline mode.

I collected my new ID.3 and within 24 hours went offline. Waited 3 days before it came back Online by itself. It all worked well until going back to Offline mode a few days later.

Haven't tried the Fuse 19 trick yet as I wish to give VW an opportunity to learn that many may be experiencing this issue and therefore a resolution may help not only myself but others too. I have exchanged a few emails with VW and will share their final solution here so others may also benefit.
VW ID.3 Max Pro Performance - Manganese Grey

B737
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Post by B737 » Fri Aug 20, 2021 10:02 pm

As an update to my above post, VW have finally responded with a solution which they have sent to my local dealer to act upon. The dealer has been given instructions to run a diagnostic, disconnect the battery and various other steps to resolve the issue. It's now a waiting game to hear when the dealer can book me in. But I'm now more inclined than before to try the Fuse 19 trick as I do not trust my dealer who are very prone to deflecting issues.
VW ID.3 Max Pro Performance - Manganese Grey

roadhawk
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Post by roadhawk » Sat Aug 21, 2021 5:38 am

So far in almost 8000 miles and now coming up to 12 months, just had the offline mode issue once, which was quite recently. I did the fuse 19 trick and the signal came back immediately.
One thing is not to switch the car on while you do it as that can cause other warnings to come on (air bag?), so ensure you just approach from the passenger side for RHD cars.
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shire-dweller
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Post by shire-dweller » Wed Aug 25, 2021 1:01 am

G43FAN wrote: [...] Meanwhile whilst looking in the fusebox I see a strange Yellow tag [...]
 
Re strange yellow tag: According to the following "rescue datasheet" PDF file, pulling out the yellow tag fuse is one of 3 possible ways to "Deactivate the high-voltage system" (400V battery), which is something that should be done in the event of an accident (item 8) or submersion in water (item 7):

https://www.volkswagen.de/idhub/content ... ric_EN.pdf

By the way, the datasheet also advises how to tow an ID.3 following an accident, which involves deactivating the high-voltage system and towing on the car's front wheels rather than rear wheels (to avoid the drive axles). But in another thread, someone wrote that the parking brakes will automatically engage when the driver leaves the car. How to release the parking brakes for towing in this situation?
ID.3 Family 58KWh 204PS, Stonewashed Blue (ordered in August, didn't happen by Christmas, surely by Easter...) 🐣

G43FAN
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Post by G43FAN » Thu Aug 26, 2021 2:49 pm

shire-dweller wrote:
Wed Aug 25, 2021 1:01 am
G43FAN wrote: [...] Meanwhile whilst looking in the fusebox I see a strange Yellow tag [...]
 
Re strange yellow tag: According to the following "rescue datasheet" PDF file, pulling out the yellow tag fuse is one of 3 possible ways to "Deactivate the high-voltage system" (400V battery), which is something that should be done in the event of an accident (item 8) or submersion in water (item 7):

https://www.volkswagen.de/idhub/content ... ric_EN.pdf

By the way, the datasheet also advises how to tow an ID.3 following an accident, which involves deactivating the high-voltage system and towing on the car's front wheels rather than rear wheels (to avoid the drive axles). But in another thread, someone wrote that the parking brakes will automatically engage when the driver leaves the car. How to release the parking brakes for towing in this situation?
Thank you for that.. Interesting information on there.

especially Page 2 section 3. - "Instead of a radio key, it is also possible to use a key card or smartphone app."
Family Pro: East Derry Wheels: Moonstone Grey - Software 2.3 finally installed 13/12/2021
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Yossa
Posts: 28
Joined: Wed Jun 23, 2021 8:40 pm

Post by Yossa » Sat Aug 28, 2021 8:29 am

Hey there, I'm on day 6 of "offline mode with SOS light green". How many of you who had this problem had to go to assistance? In how many days did it resolve itself if you didn't go to assistance?
Thx!

simonmaskell
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Joined: Sat Jun 05, 2021 2:54 pm

Post by simonmaskell » Sat Aug 28, 2021 9:55 am

It appears to be a common problem, easiest way to fix it is to remove fuse F19 for 10 minutes without starting the car. Replace look the car and within the hour it should be back. Fuse 19 is the fifth fuse slot on the second column of the fuse box in the passenger glove compartment. The fuse pliers are in the fuse box under the bonnet. Doesn’t work for everyone but works for me

Yossa
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Post by Yossa » Sat Aug 28, 2021 10:45 am

simonmaskell wrote:
Sat Aug 28, 2021 9:55 am
It appears to be a common problem, easiest way to fix it is to remove fuse F19 for 10 minutes without starting the car. Replace look the car and within the hour it should be back. Fuse 19 is the fifth fuse slot on the second column of the fuse box in the passenger glove compartment. The fuse pliers are in the fuse box under the bonnet. Doesn’t work for everyone but works for me
Yes I read about the fuse trick but don't really want to be stuck in having to remove fuse every X time... Guess I'll hear the assistance

robgarth
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Location: Wiltshire

Post by robgarth » Sat Aug 28, 2021 8:49 pm

I didn't do the fuse trick. Instead I contacted We Connect and they sent me a fix. They explained that the fix may need to be repeated when the server goes down. I have posted the fix previously but I suggest you open the app, click the bottom right icon, select Contact, then select Customer Care. Submit an email or phone.
Rob
Business Pro, 62KWh, 150KW, 2.1. White metallic. Wiltshire.

Yossa
Posts: 28
Joined: Wed Jun 23, 2021 8:40 pm

Post by Yossa » Sat Aug 28, 2021 9:10 pm

robgarth wrote:
Sat Aug 28, 2021 8:49 pm
I didn't do the fuse trick. Instead I contacted We Connect and they sent me a fix. They explained that the fix may need to be repeated when the server goes down. I have posted the fix previously but I suggest you open the app, click the bottom right icon, select Contact, then select Customer Care. Submit an email or phone.
Thank you, very useful info I'll try that!

Yossa
Posts: 28
Joined: Wed Jun 23, 2021 8:40 pm

Post by Yossa » Sun Aug 29, 2021 8:50 am

Sent the message at 23.13, got an automated response at 23.18.... aaand this morning we're back online :)

NewId3
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Joined: Sun Aug 22, 2021 9:31 pm

Post by NewId3 » Sun Aug 29, 2021 8:53 am

Good to see a quick resolution….
Pro Life / White / Dustbin lids

AndersG
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Joined: Fri Aug 27, 2021 9:34 am

Post by AndersG » Mon Aug 30, 2021 7:05 am

FWIW. Got the car Thursday, no connection, but come Saturday it had found its way home and is now in online mode.

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