ID3 Software Update v2.3

Faults and Technical chat for the Volkswagen ID.3
G43FAN
Posts: 560
Joined: Tue Jan 26, 2021 10:27 am
Location: N. Wales

Post by G43FAN » Sun Oct 31, 2021 6:17 pm

I recall seeing previous comments about many country roads, despite being national speed limit, showing as 30mph.
Family Pro: East Derry Wheels: Moonstone Grey - Software 2.3 finally installed 13/12/2021
Zappi Charger with Solar Edge 6kW PV array.
Android Connect ID App

DHail
Posts: 7
Joined: Mon Feb 22, 2021 6:58 am

Post by DHail » Tue Nov 02, 2021 7:44 pm

9A06F046-385F-4FFE-A90A-A218FC8A40D4.jpeg

My second part install has yet to Start as the button is not selectable? Previously the Start was green to select. Nothing happens when I press it so I’m stuck with what to do… any ideas?

TheJimster
Posts: 80
Joined: Mon Sep 27, 2021 12:49 pm

Post by TheJimster » Tue Nov 02, 2021 8:00 pm

DHail wrote:
Tue Nov 02, 2021 7:44 pm
9A06F046-385F-4FFE-A90A-A218FC8A40D4.jpegMy second part install has yet to Start as the button is not selectable? Previously the Start was green to select. Nothing happens when I press it so I’m stuck with what to do… any ideas?
I think it's already been suggested that installing via the goodbye screen is the most reliable route. If you've not yet got an install option there, it may just be that the update has not downloaded fully?
71 / 2021 ID.3 City Pure Performance, Moonstone Grey. Get a £50 bonus when you switch to Octopus energy: http://share.octopus.energy/best-moose-515

DHail
Posts: 7
Joined: Mon Feb 22, 2021 6:58 am

Post by DHail » Wed Nov 03, 2021 11:03 am

Thanks. That was from the goodbye screen. I feel stuck now with a partial download and no idea how to get the rest to make it work. Nothing ever seems straightforward.

scott28tt
Posts: 1888
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Wed Nov 03, 2021 2:34 pm

DHail wrote:
Wed Nov 03, 2021 11:03 am
Thanks. That was from the goodbye screen. I feel stuck now with a partial download and no idea how to get the rest to make it work. Nothing ever seems straightforward.

That's not from the goodbye screen, it's the hidden service menu that you get when you hold down the home button...
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

luckypants
Posts: 21
Joined: Tue Apr 06, 2021 2:32 pm

Post by luckypants » Wed Nov 03, 2021 3:12 pm

You have one blob of 4G in the photo above. I've read (on VW website I think) that you need a good internet connection. Have your tried running the update in stronger signal area?
VW ID.4 Honey Yellow

G43FAN
Posts: 560
Joined: Tue Jan 26, 2021 10:27 am
Location: N. Wales

Post by G43FAN » Wed Nov 03, 2021 4:09 pm

just been advised by We Connect that I need to take the car and park it in an area with at least 3 bars of 4G. They also said the car would poll for the update once a week but could not tell me when in the week this would be!
They also suggested that their 'tools' showed that the car's 'server' had already got the update and I needed to go to the updates in system information (I'd already sent them a photo of that and it's empty).

I'm starting to wonder whether their system thinks my car already has the download and so won't push it out again. (just speculating)
Family Pro: East Derry Wheels: Moonstone Grey - Software 2.3 finally installed 13/12/2021
Zappi Charger with Solar Edge 6kW PV array.
Android Connect ID App

User avatar
Utumno
Posts: 996
Joined: Sun Jul 04, 2021 12:34 am
Location: Oxfordshire

Post by Utumno » Wed Nov 03, 2021 4:50 pm

G43FAN wrote:
Wed Nov 03, 2021 4:09 pm
They also said the car would poll for the update once a week but could not tell me when in the week this would be!
This is true, they don't know. The actually weekly poll day/time is actually set as part of the build process from a range of factors, and only the car knows it. And no, you can't change it.
ID.3 Tour 77kWh Pro S 204PS Tour in Manganese Grey (on order since 7-Jul-21)
Delivery Info Tracker : https://tinyurl.com/id3tracker

EagleID3
Posts: 4
Joined: Mon May 24, 2021 9:42 am

Post by EagleID3 » Tue Nov 09, 2021 10:15 am

My ID3 was received in early September this year and I still haven't received the email asking for approval to update to 2.3. I followed up with the We Connect support email to ask when this would be coming and received the following reply. Does this sound correct?

"Please be informed that the "Over the Air update" is offered only for the first movers.
Our internal systems indicate that you are not a first mover and that your vehicle is not entitled for the "Over the Air update"."

Leccy
Posts: 142
Joined: Thu Jul 15, 2021 8:08 am

Post by Leccy » Tue Nov 09, 2021 10:19 am

No it doesn't sound right now, it would have a while ago. Have you registered yourself, your email and your car via the WeConnect ID app?
ID.3 Max / 2.3 / Stonewashed Blue / Andoya Wheels
Pod Point Solo / Octopus Go Faster

scott28tt
Posts: 1888
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Tue Nov 09, 2021 11:42 am

EagleID3 wrote:
Tue Nov 09, 2021 10:15 am
My ID3 was received in early September this year and I still haven't received the email asking for approval to update to 2.3. I followed up with the We Connect support email to ask when this would be coming and received the following reply. Does this sound correct?

"Please be informed that the "Over the Air update" is offered only for the first movers.
Our internal systems indicate that you are not a first mover and that your vehicle is not entitled for the "Over the Air update"."

It WAS only for First Movers, back in July/August.

It's now applicable to every owner, every vehicle.

https://www.volkswagen.co.uk/en/owners- ... e-2-3.html

Try emailing iddirect@volkswagen.de
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

User avatar
Anduain
Posts: 476
Joined: Tue Dec 08, 2020 10:48 pm
Location: Barcelona
Contact:

Post by Anduain » Tue Nov 09, 2021 12:59 pm

That email that Scott shared works, they will tell you your status. Ask if you a registered for the update.

And remember to email from the account you have registered with the car 😀
Yorkshireman, living in Barcelona.
ID.3 Pro Max, Metallic Makena-turquoise, since December 2020, 2.3
11kw/h 3-phase charger at home, granny charge via Solar

EagleID3
Posts: 4
Joined: Mon May 24, 2021 9:42 am

Post by EagleID3 » Tue Nov 09, 2021 2:12 pm

Yes all registered. I will push again on this.

rawws
Posts: 92
Joined: Sat Jun 26, 2021 7:17 am

Post by rawws » Tue Nov 09, 2021 2:58 pm

Got car in September too also not recieved any email or 2.3 currently on 2.1, emailed them got response below

Thank you for contacting Volkswagen Digital Services.

We would like to apologise for any inconvenience caused due to the long wait, however, rest assured that you will receive the Over the Air Update in your ID.3 one of the following days, as the update is being distributed in waves.

The roll-out of the over-the-air updates for the customer vehicles takes place in waves (end of Q3/beginning Q4). It is not possible to determine in advance for which time-slot your vehicle will be assigned. An e-mail is sent to the customers where an active consent of the customer is required. The basic requirement for an over-the-air update for ID.3 and ID.4 vehicles is the consent of the customer.

After the customer's consent, it may take up to 6 weeks for the update to be available.

We hope for your understanding and would like to thank you for your patience on the matter.
ID3 Business Pro Performance 58kw

G4XUR
Posts: 29
Joined: Sun Jan 03, 2021 11:15 pm

Post by G4XUR » Tue Nov 09, 2021 6:00 pm

I see 3,0 is out in Jan 22.

rawws
Posts: 92
Joined: Sat Jun 26, 2021 7:17 am

Post by rawws » Tue Nov 09, 2021 6:59 pm

G4XUR wrote:
Tue Nov 09, 2021 6:00 pm
I see 3,0 is out in Jan 22.
Well maybe there are skipping 2.3 and will just rollout v3
ID3 Business Pro Performance 58kw

Leccy
Posts: 142
Joined: Thu Jul 15, 2021 8:08 am

Post by Leccy » Tue Nov 09, 2021 7:09 pm

Doubt it, an update will usually depend on a previous update, like 2.3 depended on 2.1, would imagine 3.0 will depend on 2.3.
ID.3 Max / 2.3 / Stonewashed Blue / Andoya Wheels
Pod Point Solo / Octopus Go Faster

User avatar
Utumno
Posts: 996
Joined: Sun Jul 04, 2021 12:34 am
Location: Oxfordshire

Post by Utumno » Tue Nov 09, 2021 7:11 pm

Far as I’m aware VW have not announced a rollout date for 3.0, but I think have announced that 2.3 will need to be installed before 3.0 will deliver OTA.
ID.3 Tour 77kWh Pro S 204PS Tour in Manganese Grey (on order since 7-Jul-21)
Delivery Info Tracker : https://tinyurl.com/id3tracker

scott28tt
Posts: 1888
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Tue Nov 09, 2021 10:21 pm

G4XUR wrote:
Tue Nov 09, 2021 6:00 pm
I see 3,0 is out in Jan 22.

Official source?
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

scott28tt
Posts: 1888
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Tue Nov 09, 2021 10:22 pm

rawws wrote:
Tue Nov 09, 2021 6:59 pm
G4XUR wrote:
Tue Nov 09, 2021 6:00 pm
I see 3,0 is out in Jan 22.
Well maybe there are skipping 2.3 and will just rollout v3

2.3 is a pre-req.
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

Post Reply