Just ordered, now getting nervous!

[van]

We have a pod point solo and it’s fine, the tethered version has 7.5m cable, it’s neat in that the cable stores by winding it round the pod point unit itself. We have untethered so that we could get a 10m cable, also worked fine and stores around the pod.

Very useful to know, thanks. I've heard bad things about PodPoint customer service. Have you had any issues?

[Leccy]

Ha, yes, their customer service is interesting, I suspect they are ludicrously busy. I ordered via their website (£549 installed), jumped through the hoops, paid, heard nothing. They queried my OLEV info via email, then again nothing. I called, emailed, messaged, got nowhere then out of the blue they called to offer installation next day, which was a couple of weeks after order.

Install was good, it works fine (29 mph). We schedule charges via their app to get the Octopus Go 5p rate at night.

[Utumno]

Hi forum,

Placed an order for a Family Pro with heat pump just yesterday. Hooray.

Getting nervous because I thought my main headache now would be choosing a home charger. My Solar installer has recommended a Zappi. But have read several reports that the Zappi/iD.3 don't like each other in Eco or Eco+ modes. As we have Solar PV those modes would have been a big plus. However, as we're expecting a Tesla Powerwall in the next few weeks a less smart charger would do. So I've joined the forum to see what other people's experiences have been.

The nerves have started because of reading all the problems people are experiencing with all sorts of things, not just charging. Wow! I suppose it's to be expected from a new car using new technology, which has perhaps been rushed to market, but the nerves are certainly jangling. Perhaps by the time our car is delivered (estimate 5 months) more software updates would have sorted a good number of those. (Having worked in IT I know we can expect that those same updates will introduce new issues too!)

The closest we can park to the best position for a home charger, avoiding making it a trip hazard when in use, means that a 6.5m cable would be stretched, so a 7.5m would be better. As the charger would then be by the front door we're considering moving the home charger behind the adjacent garden gate for aesthetics/security, but would then need more like a 10m cable. Have just read on another forum that the iD.3 refuses to charge over a long cable. Anyone else had this experience? We don't do many miles and won't need to charge every day, should we get a granny cable instead of a home charger and just use faster charging when on trips? We have an external electricty circuit that could be extended to have a socket by the gate.

Any advice would be much appreciated, and of course I'll keep reading all the other forum posts! TIA.

Can’t comment on the long cable experience, but one of the reasons I am installing the Hypervolt charger for our incoming ID.3 was because it could draw from solar in future in a very similar way to the Zappi. You can get the Hypervolt with 5, 7.5 and 10m tethered cables as well, which sounds useful for your use case.

Might be worth checking out as an option for your “preferred” approach.

[van]

Hi forum,

Placed an order for a Family Pro with heat pump just yesterday. Hooray.

Getting nervous because I thought my main headache now would be choosing a home charger. My Solar installer has recommended a Zappi. But have read several reports that the Zappi/iD.3 don't like each other in Eco or Eco+ modes. As we have Solar PV those modes would have been a big plus. However, as we're expecting a Tesla Powerwall in the next few weeks a less smart charger would do. So I've joined the forum to see what other people's experiences have been.

The nerves have started because of reading all the problems people are experiencing with all sorts of things, not just charging. Wow! I suppose it's to be expected from a new car using new technology, which has perhaps been rushed to market, but the nerves are certainly jangling. Perhaps by the time our car is delivered (estimate 5 months) more software updates would have sorted a good number of those. (Having worked in IT I know we can expect that those same updates will introduce new issues too!)

The closest we can park to the best position for a home charger, avoiding making it a trip hazard when in use, means that a 6.5m cable would be stretched, so a 7.5m would be better. As the charger would then be by the front door we're considering moving the home charger behind the adjacent garden gate for aesthetics/security, but would then need more like a 10m cable. Have just read on another forum that the iD.3 refuses to charge over a long cable. Anyone else had this experience? We don't do many miles and won't need to charge every day, should we get a granny cable instead of a home charger and just use faster charging when on trips? We have an external electricty circuit that could be extended to have a socket by the gate.

Any advice would be much appreciated, and of course I'll keep reading all the other forum posts! TIA.

Can’t comment on the long cable experience, but one of the reasons I am installing the Hypervolt charger for our incoming ID.3 was because it could draw from solar in future in a very similar way to the Zappi. You can get the Hypervolt with 5, 7.5 and 10m tethered cables as well, which sounds useful for your use case.

Might be worth checking out as an option for your “preferred” approach.

Thanks it looks very promising. 68 Trust pilot reviews, all 5*? Almost seems too good to be true