New ID.3 Tour with heat pump

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Drew08
Posts: 11
Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

Hi thanks for letting me join your forum.

I bought a I’d.3 tour with heat pump. I went to collect from VW Citygate on the agreed date of 30/06/2021 to be told “the car needed the final coat of polish” then an hour later “the car needed a software update” then 2 hours later the car had received a recall and I could not have it. They told me 2 weeks and I am still waiting for it. It’s a nightmare.

Drew08
Posts: 11
Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

Drew08 wrote: Sat Sep 25, 2021 2:57 pm Hi thanks for letting me join your forum.

It was VW Citygate West London
Last edited by Drew08 on Sun Sep 26, 2021 8:36 am, edited 1 time in total.
Drew08
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Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

Drew08 wrote: Sat Sep 25, 2021 3:05 pm
Drew08 wrote: Sat Sep 25, 2021 2:57 pm Hi thanks for letting me join your forum.

8 weeks later and still waiting after a lot of poor communication from them.
Last edited by Drew08 on Sun Sep 26, 2021 8:40 am, edited 1 time in total.
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smuj
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Post by smuj »

Groundhog Day?
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Drew08
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Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

Maybe, or just piss poor customer service, they won’t reply to my emails, or calls
monkeyhanger
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Post by monkeyhanger »

Drew08 wrote: Sat Sep 25, 2021 2:57 pm Hi thanks for letting me join your forum.

I bought a I’d.3 tour with heat pump. I went to collect from VW Citygate on the agreed date of 30/06/2021 to be told “the car needed the final coat of polish” then an hour later “the car needed a software update” then 2 hours later the car had received a recall and I could not have it. They told me 2 weeks and I am still waiting for it. It’s a nightmare.
Sounds to me like the car was on 2.0 software and the update to 2.1 (which is described by some dealerships as recall work) didn't go well.

Mine took around 2 weeks to resolve as everything it fails the dealership have to request another system "token" to try again. The request can take days to come back.
Last edited by monkeyhanger on Sat Sep 25, 2021 4:16 pm, edited 1 time in total.
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Drew08
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Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

Thanks for the reply, I asked back in July about the software and to send me a photo. The latest response after checking all the electrics that VW Germany now says it is likely to be the software module.

9817E321-8E51-4B2B-97F6-5D74441D415B.jpeg

Drew08
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Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

The recall was
ID3_Notification_INFO_00079_21_en.pdf
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Drew08
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Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

Drew08 wrote: Sat Sep 25, 2021 3:45 pmThe recall was

A69C86DE-1EF7-4330-81BC-15FDCEF20E10.png

epicwinningmaz
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Post by epicwinningmaz »

How can yours be affected if it was built a year after the “affected build dates of 2020”?
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Drew08
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Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

I wish I knew, this was attached to an email. The problem after several checks is a software module???
Drew08
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Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

901670B4-092B-492B-8B38-91709FBF29D8.jpeg

7692B7DE-0CB5-46E2-911A-A2665B9B05CA.jpeg

Drew08
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Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

But tomorrow never comes
Drew08
Posts: 11
Joined: Sat Sep 25, 2021 1:16 pm

Post by Drew08 »

Drew08 wrote: Sat Sep 25, 2021 8:38 pm But tomorrow never comes :(
Tempest
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Joined: Tue Oct 05, 2021 3:43 pm

Post by Tempest »

I’ve just taken delivery of ID.3 Tour with heat pump day four whilst driving power steering failure red warning lights lucky able to stop without incident. Now advised steering rack failed new rack on order but not seen this type of fault on this forum any one else with similar issue?
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