Scheduled charging with Pod Point

All Volkswagen ID.3 related discussions
steve
Posts: 16
Joined: Tue May 25, 2021 10:21 pm

Post by steve » Mon Aug 09, 2021 7:05 pm

I have a Zappi charger and over on their forums some people have reported that the ID3 seems to go to sleep waiting for a charge that has been scheduled on the Zappi and doesn't wake up when the Zappi asks it to. Could be irrelevant but I thought I'd mention it!

NickG
Posts: 1
Joined: Sun Aug 22, 2021 7:02 am

Post by NickG » Sun Aug 22, 2021 7:09 am

I am having the red light problem when I try and use the PP to schedule the charge. Does VW ever respond to anything in this forum?

Lond_ID3
Posts: 3
Joined: Sun Jun 13, 2021 10:22 am

Post by Lond_ID3 » Sun Aug 22, 2021 8:18 am

This used to work fine for me - I’m also now getting this problem.

It seems to have started after the most recent OTA update for me, used to work perfectly before that.

I’ve complained directly to VW digital services - they’re a bit slow but they are generally polite and get on with it eventually.

My concern is that we’re going to get caught between PodPoint and VW with each company blaming the other - but it looks to me that the issue seems to be linked to VW software changes and I think the more people write to VW the better….

scott28tt
Posts: 1219
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Sun Aug 22, 2021 8:26 am

NickG wrote:
Sun Aug 22, 2021 7:09 am
I am having the red light problem when I try and use the PP to schedule the charge. Does VW ever respond to anything in this forum?

But does the car actually start charging at the scheduled time?

This forum isn’t owned/managed/run by VW, they might have a nosey at what is said but it certainly isn’t any sort of recognised method of communicating with them.
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

Lond_ID3
Posts: 3
Joined: Sun Jun 13, 2021 10:22 am

Post by Lond_ID3 » Sun Aug 22, 2021 8:58 am

I just checked my car - the charge did start even with the red light… and it charged to 80% as requested- my issue is the App - it said updated “just now” but clearly it hadn’t and wasn’t showing the correct charge state.

I do like driving my car but the App is driving me crazy….

Idmania3
Posts: 37
Joined: Thu Jul 08, 2021 6:55 pm

Post by Idmania3 » Sun Aug 22, 2021 11:41 am

I had a service visit from PodPoint on Friday and the guy changed the main pcb in the charger but this didn't fix the problem.
Car charger port is still showing RED (Charge Fault). Still hit and miss as to whether it charges or not at the scheduled time. Sometimes does and sometimes does not.
Charge cable still doesn't lock into the charge port when it goes RED.
Back to Volkswagen again on Monday to be told again that it isn't a problem with the car. :?:
VW id3 1st Edition Moonstone Grey
Octopus referral. www.share.octopus.energy/harsh-hippo-272

Leccy
Posts: 84
Joined: Thu Jul 15, 2021 8:08 am

Post by Leccy » Sun Aug 22, 2021 4:18 pm

Indeed, whether the charge starts or not when the red light is showing, the cable unlocking from the car’s charge port is a no-no, especially for overnight charging.

As mentioned previously, I’ve gone to PP with this fault as I think it’s their issue, could be wrong on that I guess.

They came back saying that I appeared to have charged successfully using the schedule in their app, i.e. there is no problem! I’ve gone back to them pointing out that I’d used the workaround of connecting the car and charger without a schedule so that handshaking and charging starts, before enabling the schedule I want in the PP app. Charging stops shortly after doing that and starts again according to the schedule with no red light etc.

That isn’t how it’s supposed to work according to their instructions. When there’s an active schedule in the app, the charger light should turn yellow until the schedule time, green when charging starts, no red lights/unlocking, there should be no need for the workaround. Haven’t heard back for a week, disappointing that changing the pcb didn’t resolve the issue for you @idmania3
ID.3 Max / v2.1 / Stonewashed Blue / Andoya Wheels

Idmania3
Posts: 37
Joined: Thu Jul 08, 2021 6:55 pm

Post by Idmania3 » Sun Aug 22, 2021 5:56 pm

Leccy wrote:
Sun Aug 22, 2021 4:18 pm
Indeed, whether the charge starts or not when the red light is showing, the cable unlocking from the car’s charge port is a no-no, especially for overnight charging.

As mentioned previously, I’ve gone to PP with this fault as I think it’s their issue, could be wrong on that I guess.

They came back saying that I appeared to have charged successfully using the schedule in their app, i.e. there is no problem! I’ve gone back to them pointing out that I’d used the workaround of connecting the car and charger without a schedule so that handshaking and charging starts, before enabling the schedule I want in the PP app. Charging stops shortly after doing that and starts again according to the schedule with no red light etc.

That isn’t how it’s supposed to work according to their instructions. When there’s an active schedule in the app, the charger light should turn yellow until the schedule time, green when charging starts, no red lights/unlocking, there should be no need for the workaround. Haven’t heard back for a week, disappointing that changing the pcb didn’t resolve the issue for you @idmania3
The guy that came out from PodPoint Point didn't seem to understand thet when the car was showing RED itwasaproblemandjust said it all seems to be working OK. Even although I proved to him that the cable could be removed.
VW id3 1st Edition Moonstone Grey
Octopus referral. www.share.octopus.energy/harsh-hippo-272

Id3x2-21/71
Posts: 13
Joined: Thu Aug 19, 2021 6:57 am

Post by Id3x2-21/71 » Sun Aug 22, 2021 9:17 pm

Sack pod point off get an ohme charger no issues and they can remotely access the unit
Id3 life pro performance 58kwh white east Derry alloys & Id3 city pure performance 45kwh grey east Derry alloys on order.

Energy supplier octopus £2.90 a charge

£50 referral link

share.octopus.energy/warm-swan-246

Charger Ohme ev tethered

Leccy
Posts: 84
Joined: Thu Jul 15, 2021 8:08 am

Post by Leccy » Mon Aug 23, 2021 1:11 pm

May have gone with ohme with the benefit of hindsight because of the octopus link up, subjective of course but they’re funny looking to my eyes and iirc not as convenient for cable stowage. Pod point can access remotely btw.
ID.3 Max / v2.1 / Stonewashed Blue / Andoya Wheels

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