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tomstring
Posts: 174
Joined: Mon Aug 16, 2021 10:17 am

Post by tomstring »

My dealer told me last week first service at 20,000 miles.

G43FAN

Post by G43FAN »

tomstring wrote: Mon Jan 10, 2022 7:10 pm My dealer told me last week first service at 20,000 miles.
The original brochures had it worded as:
Inspection service - every two years, unlimited mileage
Subsequent services every 1 year or 20,000 miles (30,000km), whichever is soonest.


Which isn't exactly clear, and there have been previous discussions around this and to mu knowledge no one has found any printed evidence, so it's still unclear.
Splash-Man
Posts: 111
Joined: Fri Nov 05, 2021 11:02 am

Post by Splash-Man »

VW.png

This is from the last catalogue, dated 23/9/21.
Just states every 2 years, nothing about subsequent services.
2023 Facelift 77kWh Pro S Costa Azule
18/9/23 Order placed
15/12/23 Collection day count down !
JohnEG
Posts: 94
Joined: Wed Nov 24, 2021 8:00 pm

Post by JohnEG »

My dealer also says first service at 20,000 miles.
Life Pro Performance, White/Black, East Derry Alloys.
Order No: 31558xxx 18/11/21
Delivered 14 November 22
Zappi Charger
Software 3.2.0
Cherry
Posts: 247
Joined: Tue Aug 10, 2021 8:34 pm

Post by Cherry »

JohnEG wrote: Tue Jan 11, 2022 2:59 pm My dealer also says first service at 20,000 miles.
For some people the first service will be after the warranty expires!
May be it needs to be done just before 3 years for low mileage users or with an MOT at a VW garage.
9 Sep 21 Ordered ID.3 Family Pro, Stonewashed Blue & East Derry
13 Sep 21 PCP approved. VW No: 3131xxxx
24 Sep 21 Temp build wk43, conf' 46
22 Nov 21 Conf' build wk 49
10 Jan 22 Code 38 Awaiting ship-release (wk48 build)
01 March preferred collection
IDontknow
Posts: 47
Joined: Fri Nov 05, 2021 4:49 pm

Post by IDontknow »

At pickup I was told two years or 20000 miles, whichever comes sooner. I was also told they're not offering prepaid service offers on ID3s as it's not worth it - they anticipate a service costing about £80 max for most customers.
aayron
Posts: 29
Joined: Thu Oct 28, 2021 9:08 am

Post by aayron »

IDontknow wrote: Tue Jan 11, 2022 11:07 pm At pickup I was told two years or 20000 miles, whichever comes sooner. I was also told they're not offering prepaid service offers on ID3s as it's not worth it - they anticipate a service costing about £80 max for most customers.
Oh Dear! I was persuaded to part with £329 up-front for my first two services. :(
Id.3 107KW Family Pro 58kWh, Makena Turquoise, East Derry Wheels
Ordered 30/10/21
Order Number 31528XXX
Build Week 47(2022)
Received Week 4 (2023)
User avatar
Utumno
Posts: 1727
Joined: Sun Jul 04, 2021 12:34 am
Location: Oxfordshire

Post by Utumno »

aayron wrote: Wed Jan 12, 2022 8:30 am
IDontknow wrote: Tue Jan 11, 2022 11:07 pm At pickup I was told two years or 20000 miles, whichever comes sooner. I was also told they're not offering prepaid service offers on ID3s as it's not worth it - they anticipate a service costing about £80 max for most customers.
Oh Dear! I was persuaded to part with £329 up-front for my first two services. :(

Cancel it? If it was upfront you should be able to get a full refund.
Tesla Model Y Long Range
CANCELLED : ID.3 Tour (long story :lol:)

ID3 Build & Delivery Info Tracker : https://tinyurl.com/id3tracker
Octopus Referral : https://share.octopus.energy/aqua-foal-203
Cherry
Posts: 247
Joined: Tue Aug 10, 2021 8:34 pm

Post by Cherry »

IDontknow wrote: Tue Jan 11, 2022 11:07 pm At pickup I was told two years or 20000 miles, whichever comes sooner. I was also told they're not offering prepaid service offers on ID3s as it's not worth it - they anticipate a service costing about £80 max for most customers.
VW charge £80 for a service? This is not the 1980s! :D

More like £180. They will not even plug in a computer for less than £80!
9 Sep 21 Ordered ID.3 Family Pro, Stonewashed Blue & East Derry
13 Sep 21 PCP approved. VW No: 3131xxxx
24 Sep 21 Temp build wk43, conf' 46
22 Nov 21 Conf' build wk 49
10 Jan 22 Code 38 Awaiting ship-release (wk48 build)
01 March preferred collection
JohnEG
Posts: 94
Joined: Wed Nov 24, 2021 8:00 pm

Post by JohnEG »

My dealer quoted £100
Life Pro Performance, White/Black, East Derry Alloys.
Order No: 31558xxx 18/11/21
Delivered 14 November 22
Zappi Charger
Software 3.2.0
IDontknow
Posts: 47
Joined: Fri Nov 05, 2021 4:49 pm

Post by IDontknow »

I have no idea how true that is, but £80 is what the dealer told me. It seemed unbelievable to me, but he was quite insistant about it.
DW12345
Posts: 10
Joined: Mon Jan 10, 2022 3:30 pm

Post by DW12345 »

HI all.. new here. Done some reading of these posts. I have a Family Pro performance on lease ordered.

Been waiting since September, just about at the end of my tether with it all now.

order number 31454XXX
Wk45 Build started
29/12/21 - Released and Allocated to ship
As of today - Code 38 " Port of exit - released to ship "

I lost my patience with the dealership today as to why its spent so long waiting for a ship, they basically told me that the updates provided by/to VW are so out of date sometimes that its common for their status Ito be "port of exit" and the next thing it arrives at the dealer.

So I'm told 3-4 weeks until its at the dealer.. but who knows it could arrive next week.

She did say that they come into the Port of Tyne..
Newfie
Posts: 540
Joined: Thu Jul 01, 2021 7:09 pm
Location: East Yorkshire

Post by Newfie »

DW12345 wrote: Mon Jan 17, 2022 7:11 pm

I lost my patience with the dealership today as to why its spent so long waiting for a ship, they basically told me that the updates provided by/to VW are so out of date sometimes that its common for their status Ito be "port of exit" and the next thing it arrives at the dealer.

This I find hard to believe as when a ship is loaded and leaves Emden the dealer gets a manifest of a list of vehicles that are due for them.
Typical dealer BS
ID.3 Tour 77kWh Pro S 204PS Manganese Grey S/W 3.2
On order Skoda Enyaq 85X Sportline Plus
sidehaas
Posts: 1788
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas »

DW12345 wrote: Mon Jan 17, 2022 7:11 pm HI all.. new here. Done some reading of these posts. I have a Family Pro performance on lease ordered.

Been waiting since September, just about at the end of my tether with it all now.

order number 31454XXX
Wk45 Build started
29/12/21 - Released and Allocated to ship
As of today - Code 38 " Port of exit - released to ship "

I lost my patience with the dealership today as to why its spent so long waiting for a ship, they basically told me that the updates provided by/to VW are so out of date sometimes that its common for their status Ito be "port of exit" and the next thing it arrives at the dealer.

So I'm told 3-4 weeks until its at the dealer.. but who knows it could arrive next week.

She did say that they come into the Port of Tyne..
To be honest I think you are doing pretty well - I think that's the first September order, and highest order number, of anyone on the site whose car is built yet?
I suspect timescale from build completion to dealer has been delayed a little by Christmas/NY/Omicron recently, as mine also took longer than I'd expected from other people on here, and seemingly also longer than my dealer expected. It's understandable.
ID.3 Family Pro Performance (Jan 22), Makena Turquoise / East Derry alloys. Ohme Home Pro charger.
DW12345
Posts: 10
Joined: Mon Jan 10, 2022 3:30 pm

Post by DW12345 »

I've just had an email from my lease company to say that my car is now at a Uk Port and expected at the Dealer in the ext few days!! so not the 3-4 weeks until its at the dealer as stated a few days ago.. there system is so rubbish!
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Utumno
Posts: 1727
Joined: Sun Jul 04, 2021 12:34 am
Location: Oxfordshire

Post by Utumno »

DW12345 wrote: Fri Jan 21, 2022 12:39 pm I've just had an email from my lease company to say that my car is now at a Uk Port and expected at the Dealer in the ext few days!! so not the 3-4 weeks until its at the dealer as stated a few days ago.. there system is so rubbish!

Sounds like you might be collecting before the end of January if you're lucky! Good news !
Tesla Model Y Long Range
CANCELLED : ID.3 Tour (long story :lol:)

ID3 Build & Delivery Info Tracker : https://tinyurl.com/id3tracker
Octopus Referral : https://share.octopus.energy/aqua-foal-203
chrisfs
Posts: 205
Joined: Wed Aug 11, 2021 8:32 am

Post by chrisfs »

DW12345 wrote: Fri Jan 21, 2022 12:39 pm I've just had an email from my lease company to say that my car is now at a Uk Port and expected at the Dealer in the ext few days!! so not the 3-4 weeks until its at the dealer as stated a few days ago.. there system is so rubbish!
Great! Just like my recent experience then, I was hoping some others might follow.
tomstring
Posts: 174
Joined: Mon Aug 16, 2021 10:17 am

Post by tomstring »

Great news congratulations
Smitten
Posts: 254
Joined: Thu Sep 16, 2021 4:39 pm

Post by Smitten »

Whoooohoooo you must be excited 😊
Tour Pro S 77kWh, heatpump, 19" Andoya wheels, Glacier White
Ordered 21.8.21
Order No: 314400**
Build week 24 unconfirmed
Delivery Q4 2022 delayed from Q1 2022
Cancelled order and replaced with in stock Kia EV6
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