Volkswagen ID.3 Forum

Posted: **Mon Jan 10, 2022 7:10 pm**

My dealer told me last week first service at 20,000 miles.

Posted: **Tue Jan 11, 2022 10:40 am**

tomstring wrote: ↑Mon Jan 10, 2022 7:10 pm My dealer told me last week first service at 20,000 miles.

The original brochures had it worded as:
Inspection service - every two years, unlimited mileage
Subsequent services every 1 year or 20,000 miles (30,000km), whichever is soonest.

Which isn't exactly clear, and there have been previous discussions around this and to mu knowledge no one has found any printed evidence, so it's still unclear.

Posted: **Tue Jan 11, 2022 10:50 am**

This is from the last catalogue, dated 23/9/21.
Just states every 2 years, nothing about subsequent services.

Posted: **Tue Jan 11, 2022 2:59 pm**

My dealer also says first service at 20,000 miles.

Posted: **Tue Jan 11, 2022 4:47 pm**

JohnEG wrote: ↑Tue Jan 11, 2022 2:59 pm My dealer also says first service at 20,000 miles.

For some people the first service will be after the warranty expires!
May be it needs to be done just before 3 years for low mileage users or with an MOT at a VW garage.

Posted: **Tue Jan 11, 2022 11:07 pm**

At pickup I was told two years or 20000 miles, whichever comes sooner. I was also told they're not offering prepaid service offers on ID3s as it's not worth it - they anticipate a service costing about £80 max for most customers.

Posted: **Wed Jan 12, 2022 8:30 am**

IDontknow wrote: ↑Tue Jan 11, 2022 11:07 pm At pickup I was told two years or 20000 miles, whichever comes sooner. I was also told they're not offering prepaid service offers on ID3s as it's not worth it - they anticipate a service costing about £80 max for most customers.

Oh Dear! I was persuaded to part with £329 up-front for my first two services.

Posted: **Wed Jan 12, 2022 8:40 am**

aayron wrote: ↑Wed Jan 12, 2022 8:30 am
IDontknow wrote: ↑Tue Jan 11, 2022 11:07 pm At pickup I was told two years or 20000 miles, whichever comes sooner. I was also told they're not offering prepaid service offers on ID3s as it's not worth it - they anticipate a service costing about £80 max for most customers.
Oh Dear! I was persuaded to part with £329 up-front for my first two services.

Cancel it? If it was upfront you should be able to get a full refund.

Posted: **Wed Jan 12, 2022 9:15 am**

IDontknow wrote: ↑Tue Jan 11, 2022 11:07 pm At pickup I was told two years or 20000 miles, whichever comes sooner. I was also told they're not offering prepaid service offers on ID3s as it's not worth it - they anticipate a service costing about £80 max for most customers.

VW charge £80 for a service? This is not the 1980s!

More like £180. They will not even plug in a computer for less than £80!

Posted: **Wed Jan 12, 2022 9:17 am**

My dealer quoted £100

Posted: **Wed Jan 12, 2022 5:57 pm**

I have no idea how true that is, but £80 is what the dealer told me. It seemed unbelievable to me, but he was quite insistant about it.

Posted: **Mon Jan 17, 2022 7:11 pm**

HI all.. new here. Done some reading of these posts. I have a Family Pro performance on lease ordered.

Been waiting since September, just about at the end of my tether with it all now.

order number 31454XXX
Wk45 Build started
29/12/21 - Released and Allocated to ship
As of today - Code 38 " Port of exit - released to ship "

I lost my patience with the dealership today as to why its spent so long waiting for a ship, they basically told me that the updates provided by/to VW are so out of date sometimes that its common for their status Ito be "port of exit" and the next thing it arrives at the dealer.

So I'm told 3-4 weeks until its at the dealer.. but who knows it could arrive next week.

She did say that they come into the Port of Tyne..

Posted: **Mon Jan 17, 2022 8:20 pm**

DW12345 wrote: ↑Mon Jan 17, 2022 7:11 pm

I lost my patience with the dealership today as to why its spent so long waiting for a ship, they basically told me that the updates provided by/to VW are so out of date sometimes that its common for their status Ito be "port of exit" and the next thing it arrives at the dealer.

This I find hard to believe as when a ship is loaded and leaves Emden the dealer gets a manifest of a list of vehicles that are due for them.
Typical dealer BS

Posted: **Mon Jan 17, 2022 8:40 pm**

DW12345 wrote: ↑Mon Jan 17, 2022 7:11 pm HI all.. new here. Done some reading of these posts. I have a Family Pro performance on lease ordered.

Been waiting since September, just about at the end of my tether with it all now.

order number 31454XXX
Wk45 Build started
29/12/21 - Released and Allocated to ship
As of today - Code 38 " Port of exit - released to ship "

I lost my patience with the dealership today as to why its spent so long waiting for a ship, they basically told me that the updates provided by/to VW are so out of date sometimes that its common for their status Ito be "port of exit" and the next thing it arrives at the dealer.

So I'm told 3-4 weeks until its at the dealer.. but who knows it could arrive next week.

She did say that they come into the Port of Tyne..

To be honest I think you are doing pretty well - I think that's the first September order, and highest order number, of anyone on the site whose car is built yet?
I suspect timescale from build completion to dealer has been delayed a little by Christmas/NY/Omicron recently, as mine also took longer than I'd expected from other people on here, and seemingly also longer than my dealer expected. It's understandable.

Posted: **Fri Jan 21, 2022 12:39 pm**

I've just had an email from my lease company to say that my car is now at a Uk Port and expected at the Dealer in the ext few days!! so not the 3-4 weeks until its at the dealer as stated a few days ago.. there system is so rubbish!

Posted: **Fri Jan 21, 2022 1:04 pm**

DW12345 wrote: ↑Fri Jan 21, 2022 12:39 pm I've just had an email from my lease company to say that my car is now at a Uk Port and expected at the Dealer in the ext few days!! so not the 3-4 weeks until its at the dealer as stated a few days ago.. there system is so rubbish!

Sounds like you might be collecting before the end of January if you're lucky! Good news !

Posted: **Fri Jan 21, 2022 5:45 pm**

DW12345 wrote: ↑Fri Jan 21, 2022 12:39 pm I've just had an email from my lease company to say that my car is now at a Uk Port and expected at the Dealer in the ext few days!! so not the 3-4 weeks until its at the dealer as stated a few days ago.. there system is so rubbish!

Great! Just like my recent experience then, I was hoping some others might follow.

Posted: **Fri Jan 21, 2022 5:55 pm**

Great news congratulations

Posted: **Fri Jan 21, 2022 7:39 pm**

Whoooohoooo you must be excited

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