Locked myself out

[Deleted User 192]

What’s “security and service”?

[Newfie]

What’s “security and service”?

Within the We Connect interface with the vehicle on VW's ICE vehicles you get subscriptions via the app connect.
Guide and Inform was once the basic funtion and Security and Service was a step up. When I got my Tiguan in 2018 it came with 3 years subscription of both.
The functions of Security and Service gives you details of the car via the We Connect app. Things like what the current mileage is and mpg, info to say if the lights are on, windows and doors open or shut, facility to flash the hazards or sound the horn and of course the functionality to lock or unlock the vehicle via the app.
Looking at the latest spec of the ID.3 Security and Service is a standard feature throughout the range.
Here's a screenshot of what I see of my Tiguan.

[Deleted User 192]

So that feature parity I mentioned might be coming…

[Newfie]

Could well be.
When I first got my Tiguan the lock and unlock facility was not an option. That came about 6 months after and needed a software update via a dealer and when you went to use the unlock/lock for the first time it took you to a video call with someone in Germany to which you had to prove who you were i.e driving licence, passport etc. This was a one of to set the app up.

[G43FAN]

Wow the Connect app was never that useful on my MY17 Tiguan.. Out of interest is this iOS or Android version?

[Scratch]

I accidentally locked my key in the boot today. Does anyone know if there is a way of avoiding this, apart from not being so stupid.
I returned to my locked car, opened the boot, put my bag containing the key in the boot and closed the boot. Everything was locked and I couldn't get in.
Fortunately I was at my friend's house and he was able to run me home to get the spare key.
I know that some cars have systems that prevent you from locking your key inside. Is there a setting for this on the ID3?

Which AD3 do you have?

[Scratch]

I accidentally locked my key in the boot today. Does anyone know if there is a way of avoiding this, apart from not being so stupid.
I returned to my locked car, opened the boot, put my bag containing the key in the boot and closed the boot. Everything was locked and I couldn't get in.
Fortunately I was at my friend's house and he was able to run me home to get the spare key.
I know that some cars have systems that prevent you from locking your key inside. Is there a setting for this on the ID3?

Just out of interest, I just tried to lock my keys in the boot of my 6 year old Fiesta. It wouldn’t let me. The boot wouldn’t even close properly.

This seems like pretty shoddy design by VW. I thought (deiselgate aside) that VW knew a thing or two about engineering. I hope I am not going to regret buying this ID3.

[majt62]

ID3 Tour, registered May 21.

[Scratch]

ID3 Tour, registered May 21.

This issue wouldn’t have anything to do with the fact your model has “ Keyless entry and starting”?

[majt62]

Maybe. Perhaps it also has "Keyless locking yourself out"?

[Utumno]

There’s supposed to be an interior keyless sensor, and the car should not lock if a key is detected inside the car. This is how our Tiguan worked. It will lock if it detects a key inside and outside simultaneously though, which is of course fine. It may be that your interior sensor is faulty.

[Scratch]

There’s supposed to be an interior keyless sensor, and the car should not lock if a key is detected inside the car. This is how our Tiguan worked. It will lock if it detects a key inside and outside simultaneously though, which is of course fine. It may be that your interior sensor is faulty.

Or maybe it only works in the main car and not in the boot.
I am supposed to be picking up our Life on 1st September and tempted to try this out before accepting the car.

[G43FAN]

I know it works if the key is in the main car. (I stood tutting at the door handle which refused to lock at my touch until I realised the key was in the central console.)

I have a family edition.. I just went out and opened the boot using the boot specific button on the key fob. threw the key in the boot and closed it up. The doors all remained locked. I walked away and waited a couple of minutes.. went back to the car and the boot opened. Doors were still locked.
Took the key back out of the boot, closed it and walked away. I put the key down elsewhere went back.. boot was locked. I think there's something wrong with yours.

Do you have a protective pouch for the key? Is it possible this was on top of the key blocking the signal?

[sykick]

Just to add, this also happened to me 2 days ago. Went fishing with my son, sent him to the car to get our food from the boot. He opened the boot only, to get the food out but left the key on the boot liner. We realised about 10mins later what had happened. When we approached the car we could see the keys on the boot floor, but neither the boot or the doors would open. Had to use the spare in the end to get in to the car.

I assumed it has something to do with the fact that the key shuts down when it is not moving to stop "relay" attacks. So goes to sleep when you leave it in the car. (I could however be wrong on this)

Family Pro Model...

[Utumno]

There’s supposed to be an interior keyless sensor, and the car should not lock if a key is detected inside the car. This is how our Tiguan worked. It will lock if it detects a key inside and outside simultaneously though, which is of course fine. It may be that your interior sensor is faulty.

Or maybe it only works in the main car and not in the boot.
I am supposed to be picking up our Life on 1st September and tempted to try this out before accepting the car.

In the Tiguan there was a sensor specifically for the boot area as well. Not only was the manual very clear on the subject, Mrs U twice remarked it's a good job that the boot didn't lock on her when she did exactly the same thing the OP did

[majt62]

My key was inside a small rucksack at the front of the boot. Maybe if the sensor is on the lock it didn't pick up a signal from the key.

[Scratch]

Had our car since 5 days. I put the keys in the boot and closed the tailgate. I could not open the boot to get the keys. So I would have been stranded had I not had access to the other key. Ours is a Life model. Unless there is a fault somewhere, this is very bad engineering..

[Scratch]

Has anyone raised this with their dealer?

[Scratch]

Has anyone raised this with their dealer?

No? Ok then, I did. Definitive answer is what I thought it would be. You have to have keyless entry in order NOT to be able to lock your keys in the boot. So basically, Life models are prone to this.
I wonder if I had known this before ordering whether, I would have gone for a spec that had the keyless entry?

[majt62]

I have keyless entry but locked my keys in the boot.