We connect app

All Volkswagen ID.3 related discussions
Scratch
Posts: 1166
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch »

Mine isn't like that at all. All I see is the possibility of setting the aircon temperature and then starting it. Has there been an update to the app, which hasn't made it to IOS?

Deleted User 192

Post by Deleted User 192 »

The iOS version has been updated a lot more than Android.
Scratch
Posts: 1166
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch »

scott28tt wrote: Sun Sep 05, 2021 11:08 am The iOS version has been updated a lot more than Android.
So why do you think I can’t see the screenshots for the heated seats? Is it model specific?
Blackeunos
Posts: 141
Joined: Tue Jul 13, 2021 7:36 pm

Post by Blackeunos »

scott28tt wrote: Sun Sep 05, 2021 11:08 am The iOS version has been updated a lot more than Android.
The screen grabs I posted above are from the android app.
2016-2021 - Nissan Leaf Tekna 24
Sept 21-Jul 22- VW ID.3 Life Pro Moonstone
July 22 on - Cupra Born V1, Vapor grey, Tech Pack L, 19" Typhoon alloys
Blackeunos
Posts: 141
Joined: Tue Jul 13, 2021 7:36 pm

Post by Blackeunos »

Scratch wrote: Sun Sep 05, 2021 11:11 am So why do you think I can’t see the screenshots for the heated seats? Is it model specific?
Mine is the basic Life Pro, so if I've got it, all models should have it.

In case it makes a difference, I collected my car 1st September, installed the app in early August in preparation for collection.

My homescreen in the app that shows the widgets only allows you to set temp and start/stop, but the air con menu in the vehicle screen allows me to do the seats.
2016-2021 - Nissan Leaf Tekna 24
Sept 21-Jul 22- VW ID.3 Life Pro Moonstone
July 22 on - Cupra Born V1, Vapor grey, Tech Pack L, 19" Typhoon alloys
Lammy
Posts: 27
Joined: Tue Aug 10, 2021 12:20 pm

Post by Lammy »

My app on iOS does not look like that. I can’t turn on heated seats etc
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Blackeunos
Posts: 141
Joined: Tue Jul 13, 2021 7:36 pm

Post by Blackeunos »

Lammy wrote: Sun Sep 05, 2021 11:56 am My app on iOS does not look like that. I can’t turn on heated seats etc
Just checked on my other half's iPhone and it looks like the android version has the function to turn on heated seats and wheel, but iOS doesn't. Looks like android's ahead in that respect.

However, my android phone shows a white ID.3 with alloys, but iOS has the correct colour and wheels. A score for iOS.
2016-2021 - Nissan Leaf Tekna 24
Sept 21-Jul 22- VW ID.3 Life Pro Moonstone
July 22 on - Cupra Born V1, Vapor grey, Tech Pack L, 19" Typhoon alloys
Scratch
Posts: 1166
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch »

Blackeunos wrote: Sun Sep 05, 2021 1:16 pm
Lammy wrote: Sun Sep 05, 2021 11:56 am My app on iOS does not look like that. I can’t turn on heated seats etc
Just checked on my other half's iPhone and it looks like the android version has the function to turn on heated seats and wheel, but iOS doesn't. Looks like android's ahead in that respect.

However, my android phone shows a white ID.3 with alloys, but iOS has the correct colour and wheels. A score for iOS.
Not sure I’d be too bothered about what it looks like. It’s in the garage, I can go and have a look. ;). I would rather have more app functionality personally.
Blackeunos
Posts: 141
Joined: Tue Jul 13, 2021 7:36 pm

Post by Blackeunos »

Well my app decided to update itself... Gone is the nice picture of the interior, to turn on the heated seats and wheel... 😥

Just the aircon temp now... but the picture of the cars the right one now 😡
2016-2021 - Nissan Leaf Tekna 24
Sept 21-Jul 22- VW ID.3 Life Pro Moonstone
July 22 on - Cupra Born V1, Vapor grey, Tech Pack L, 19" Typhoon alloys
Deleted User 192

Post by Deleted User 192 »

Enable the option in the car so they turn on automatically when it’s cold.
G43FAN

Post by G43FAN »

The option to turn on the heated seats and wheel didn't work anyway so at least you don't have the disappointment of thinking you have a feature that doesn't work..

I have found that since the update to the Android version of the app my car's air conditioning is frequently switching on.
SinglePointSafety
Posts: 123
Joined: Sat Aug 28, 2021 1:22 pm

Post by SinglePointSafety »

Having the same issues as many others with the WeConnect ID app. I've contacted the support team but heard nothing back so far, but I've seen that their general advice is to 'restore to factory settings'. Probably a stupid Q: does this undo the update to v2.1?
id3 Max 2021
Deleted User 192

Post by Deleted User 192 »

SinglePointSafety wrote: Sat Sep 25, 2021 3:13 pm Having the same issues as many others with the WeConnect ID app. I've contacted the support team but heard nothing back so far, but I've seen that their general advice is to 'restore to factory settings'. Probably a stupid Q: does this undo the update to v2.1?

No it does not.
SinglePointSafety
Posts: 123
Joined: Sat Aug 28, 2021 1:22 pm

Post by SinglePointSafety »

Thanks scott28tt, I guessed this would be the case, but nice to get confirmation. Real PITA to have to remake all of my settings eg DCC individual mode, ACC settings etc.

Read somewhere that the functionality of the app and its mobile services such as live traffic and nav map updates don't work at the moment anyway - is that the situation? Can't believe that live traffic and map updates are non-functional; I assumed they'd work from the built-in SIM, given how fundamental they are
id3 Max 2021
Deleted User 192

Post by Deleted User 192 »

SinglePointSafety wrote: Sun Sep 26, 2021 7:41 am Read somewhere that the functionality of the app and its mobile services such as live traffic and nav map updates don't work at the moment anyway - is that the situation?

No idea where you would have read that, mine has been working as normal.
Scratch
Posts: 1166
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch »

Ok, what am I doing wrong. The app on my iPhone isn’t showing any chargers, anywhere in the UK!
Deleted User 192

Post by Deleted User 192 »

Scratch wrote: Sun Sep 26, 2021 3:00 pm Ok, what am I doing wrong. The app on my iPhone isn’t showing any chargers, anywhere in the UK!

Do you have any filters enabled on the map in the app?

What about if you zoom into an area where you know there is one?
Scratch
Posts: 1166
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch »

scott28tt wrote: Sun Sep 26, 2021 3:02 pm
Scratch wrote: Sun Sep 26, 2021 3:00 pm Ok, what am I doing wrong. The app on my iPhone isn’t showing any chargers, anywhere in the UK!

Do you have any filters enabled on the map in the app?

What about if you zoom into an area where you know there is one?
If I select all the possible chargers - nothing. Zoomed in, zoomed-out, - still nothing. Zoom in on London - nothing.
Deleted User 192

Post by Deleted User 192 »

Scratch wrote: Sun Sep 26, 2021 3:32 pm
scott28tt wrote: Sun Sep 26, 2021 3:02 pm
Scratch wrote: Sun Sep 26, 2021 3:00 pm Ok, what am I doing wrong. The app on my iPhone isn’t showing any chargers, anywhere in the UK!

Do you have any filters enabled on the map in the app?

What about if you zoom into an area where you know there is one?
If I select all the possible chargers - nothing. Zoomed in, zoomed-out, - still nothing. Zoom in on London - nothing.

With all the filters deselected? (White not blue)
SinglePointSafety
Posts: 123
Joined: Sat Aug 28, 2021 1:22 pm

Post by SinglePointSafety »

Success! The problem was not with the app or car - removing and reinstating the car from the app didn't do anything at all. But this morning had an email from VW, having supplied the VIN etc, to say that "all the functions and services have been activated."

And yes, the app is now showing the car's charge level and all of the mobile services look ready to go. So it was clearly a problem at the 'back end'. I hope it all keeps working.....
id3 Max 2021
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