General 2.3 OTA rollout to start

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Deleted User 192

Post by Deleted User 192 »

Sherlock wrote: Fri Oct 15, 2021 4:04 pm So I seem to have the 2.3 update now, but the WeCharge app has disappeared.
The first part of the 2.3 update, with the switching off of the assist systems happened on Wednesday.
The download of the second part happened whilst I was out driving yesterday, and the car told me install of this 91CA-82 update would start when I turned off the car, which I did when I got home.
Got in the car today and got a 'System update complete' message, but it referenced 91CA-86 (rather than 91CA-82) and said 'an Internet connection will be established briefly to complete the system update'.
No further messages since then - no updates showing in the System information - ID.Software 2.3.0 and Software 0910 showing in System Information.
So don't know if 91CA-86 has completed successfully or not, or what has happened to the WeCharge app.
Maybe it will sort itself out tomorrow - who knows.
Also got a couple of random, very brief, blue flashes of the ID light driving home today - no idea what that was about.
I think the car just likes to keep me guessing what is going on.
I have been critical of the WeCharge app on here so perhaps it's taken it away to punish me!

If it says 0910 you have both parts of 2.3 successfully installed.

We Charge should now be offered as an additional update, some have had it the next time they used the car.

Deleted User 192

Post by Deleted User 192 »

smac1968 wrote: Fri Oct 15, 2021 4:12 pm
Similar issue to me, its the wife's car she accepted the terms to get the update, but i should have read the email myself. Didn't know that car had to have >50% SOC, car should have came up with a warning for this requirement. Only thing it said was to switch of side lights. Tried to plug car in, but go a red light at charge port, so disconnected. let part 2 update run overnight (last night) and this morning have system error, say update failed, contact service centre. warning triangle as well.. car drives okay. now don't know if t will update itself, contacted service centre and they didn't know, only suggestions was to bring it in...going to leave it for a few days and see what happens

Is the update still offered for installation on the “goodbye” screen?
smac1968
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Post by smac1968 »

scott28tt wrote: Fri Oct 15, 2021 4:31 pm
smac1968 wrote: Fri Oct 15, 2021 4:12 pm
Similar issue to me, its the wife's car she accepted the terms to get the update, but i should have read the email myself. Didn't know that car had to have >50% SOC, car should have came up with a warning for this requirement. Only thing it said was to switch of side lights. Tried to plug car in, but go a red light at charge port, so disconnected. let part 2 update run overnight (last night) and this morning have system error, say update failed, contact service centre. warning triangle as well.. car drives okay. now don't know if t will update itself, contacted service centre and they didn't know, only suggestions was to bring it in...going to leave it for a few days and see what happens

Is the update still offered for installation on the “goodbye” screen?
No it's not, and weird in the system information says software 2.3.0....but still warning triangle and message saying update failed....surely it shouldn't have started if required conditions not met to complete....bad software.
ID.3 Life Pro Performance / Tesla M3LR / SolarPV+Battery / Myenergi Zappi/Eddi
Deleted User 192

Post by Deleted User 192 »

smac1968 wrote: Fri Oct 15, 2021 4:35 pm No it's not, and weird in the system information says software 2.3.0....but still warning triangle and message saying update failed....surely it shouldn't have started if required conditions not met to complete....bad software.

Sounds odd, the 2.3.0 indicator suggests both parts installed successfully, maybe it’s the post-2.3 update for the We Charge app that has actually failed.
Sherlock
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Post by Sherlock »

scott28tt wrote: Fri Oct 15, 2021 4:28 pm
G43FAN wrote: Fri Oct 15, 2021 3:41 pm
TheJimster wrote: Fri Oct 15, 2021 3:31 pm It will be interesting to see if future updates are a bit more seamless - let's hope so.

The real gripe for me was that the car all of a sudden threw a load of assist system errors, while I was driving, with no prior warning.

This update is being pushed out to the masses now. There's such good information here (thanks everyone!) but there will be plenty of ID3 drivers who aren't active on the forum and would be even more surprised by this happening.
There was prior warning the email which you scrolled through to accept the update explained this would happen. There was no set Date or time given but once you'd accepted the update conditions laid out in the email this was due to happen.

Spot on.
This is accurate and I appreciate you have also posted about this and are trying to be helpful which is to be applauded.
But just because VW said this would happen (several weeks ago), and you have posted about it, doesn't necessarily mean it is a good way of going about things.
If you were to design an over the air update process from scratch, not many people would think that displaying warning messages that some of the car's assist systems were not functioning whilst the owner was driving was a good way to notify the driver that an important software update was happening.
smac1968
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Post by smac1968 »

Sherlock wrote: Fri Oct 15, 2021 4:57 pm
scott28tt wrote: Fri Oct 15, 2021 4:28 pm
G43FAN wrote: Fri Oct 15, 2021 3:41 pm

There was prior warning the email which you scrolled through to accept the update explained this would happen. There was no set Date or time given but once you'd accepted the update conditions laid out in the email this was due to happen.

Spot on.
This is accurate and I appreciate you have also posted about this and are trying to be helpful which is to be applauded.
But just because VW said this would happen (several weeks ago), and you have posted about it, doesn't necessarily mean it is a good way of going about things.
If you were to design an over the air update process from scratch, not many people would think that displaying warning messages that some of the car's assist systems were not functioning whilst the owner was driving was a good way to notify the driver that an important software update was happening.
totally agree, my Mrs accepted the update email, but i was driving and all of a sudden warning lights all over the place! How is this a right way to run out an OTA update. was the software developed by an apprentice!
ID.3 Life Pro Performance / Tesla M3LR / SolarPV+Battery / Myenergi Zappi/Eddi
Deleted User 314

Post by Deleted User 314 »

No update here, so I’ll reserve judgment until I’m put through it but some of the restrictions probably have valid reasons that are not shared.

But the experience described above, documented or not, are indicative of a vanilla lab design vs real life operations, despite the 1st Movers testing.

Ultimately I don’t care, so long as I get my car updated OTA, but they really need to make this work comfortably for non-tech folk in the future or they’ll be inundated with calls/emails/etc. unnecessarily.
TheJimster
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Post by TheJimster »

Sherlock wrote: Fri Oct 15, 2021 4:57 pm
scott28tt wrote: Fri Oct 15, 2021 4:28 pm
G43FAN wrote: Fri Oct 15, 2021 3:41 pm

There was prior warning the email which you scrolled through to accept the update explained this would happen. There was no set Date or time given but once you'd accepted the update conditions laid out in the email this was due to happen.

Spot on.
This is accurate and I appreciate you have also posted about this and are trying to be helpful which is to be applauded.
But just because VW said this would happen (several weeks ago), and you have posted about it, doesn't necessarily mean it is a good way of going about things.
If you were to design an over the air update process from scratch, not many people would think that displaying warning messages that some of the car's assist systems were not functioning whilst the owner was driving was a good way to notify the driver that an important software update was happening.
I think you've got to the nub of it here. The behaviour we've seen was not well designed.

I wonder if the entire approach with requesting owners to approve the update via email was a workaround by VW, knowing that the assist systems would be disabled but without there being a technical solution for in-car notification.

I think that the smaller updates have all downloaded silently, but this one really needed to be preceded by a system message telling you that the latest software update is available to download now, reminding you that your assist systems will go offline as soon as the download starts, and giving you the option to proceed or postpone.
71 / 2021 ID.3 City Pure Performance, Moonstone Grey. Get a £50 bonus when you switch to Octopus energy: http://share.octopus.energy/best-moose-515
Deleted User 192

Post by Deleted User 192 »

Which “smaller updates”? The only things that have been entirely silent are a new navigation database.
digital
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Post by digital »

Sherlock wrote: Fri Oct 15, 2021 4:57 pm If you were to design an over the air update process from scratch, not many people would think that displaying warning messages that some of the car's assist systems were not functioning whilst the owner was driving was a good way to notify the driver that an important software update was happening.
Agreed, and I don't understand why warning messages need to be displayed as they are when the update is simply being downloaded. How can a download stop the already installed software from functioning...?
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MotMot
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Post by MotMot »

I wonder if there is any difference between models - whether there are problems or not. For example - those with matrix headlights which we know is a feature of the update improvements - did they have more or less problems etc..?
itsmeGAV
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Post by itsmeGAV »

So driving home from work last night.. all of a sudden road signs unavailable, lane assist unavailable and front assist unavailable along with a 'Update available' however cannot start the update until the car is off and locked however one thing to note is that the update says 0MB but says will take 60 minutes to install.

Got home tapped install advised needed to turn off side lights etc, followed the steps however when I turn off and lock the car there is no sign of it installing, is this normal?

Just checked this morning and the update is still there along with the 3 error's - is my car fubared and needs to go to dealer or what? I'm so confused.
2021 Life Pro Performance - Manganese Grey - 19" Andoyas - Software 2.3 - SOLD July 2022.
TheJimster
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Post by TheJimster »

scott28tt wrote: Fri Oct 15, 2021 9:40 pm Which “smaller updates”? The only things that have been entirely silent are a new navigation database.
I had two small updates through before 2.3, for digital manual and wecharge, and another two for the same after 2.3.

If I remember correctly, they all downloaded silently in the background then triggered a notification when they were ready to install. Does that sound right?

This would have been perfectly sensible behaviour for 2.3 as well, if it were not for the assist systems suddenly going offline when the download started.

The question of why systems needed to go offline during download of an update remains. There must have been a technical reason, but I have no idea what it might have been!
71 / 2021 ID.3 City Pure Performance, Moonstone Grey. Get a £50 bonus when you switch to Octopus energy: http://share.octopus.energy/best-moose-515
TheJimster
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Post by TheJimster »

itsmeGAV wrote: Sat Oct 16, 2021 9:04 am So driving home from work last night.. all of a sudden road signs unavailable, lane assist unavailable and front assist unavailable along with a 'Update available' however cannot start the update until the car is off and locked however one thing to note is that the update says 0MB but says will take 60 minutes to install.

Got home tapped install advised needed to turn off side lights etc, followed the steps however when I turn off and lock the car there is no sign of it installing, is this normal?

Just checked this morning and the update is still there along with the 3 error's - is my car fubared and needs to go to dealer or what? I'm so confused.
I had exactly the same worry, but the update did sort itself ok in the end.

Have you left the car with >50% battery and not being charged?

When the update is actually installing, you'll see a progress bar displayed on the infotainment screen.
71 / 2021 ID.3 City Pure Performance, Moonstone Grey. Get a £50 bonus when you switch to Octopus energy: http://share.octopus.energy/best-moose-515
itsmeGAV
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Post by itsmeGAV »

TheJimster wrote: Sat Oct 16, 2021 9:16 am
itsmeGAV wrote: Sat Oct 16, 2021 9:04 am So driving home from work last night.. all of a sudden road signs unavailable, lane assist unavailable and front assist unavailable along with a 'Update available' however cannot start the update until the car is off and locked however one thing to note is that the update says 0MB but says will take 60 minutes to install.

Got home tapped install advised needed to turn off side lights etc, followed the steps however when I turn off and lock the car there is no sign of it installing, is this normal?

Just checked this morning and the update is still there along with the 3 error's - is my car fubared and needs to go to dealer or what? I'm so confused.
I had exactly the same worry, but the update did sort itself ok in the end.

Have you left the car with >50% battery and not being charged?

When the update is actually installing, you'll see a progress bar displayed on the infotainment screen.
Thanks for the quick reply!

Car has 76% and is not on charge so no issues there... I selected 'install' from the leaving screen which said it will take 60 mins to install but car needed to be locked. Got out locked it but there isn't a progress bar which worries me.
2021 Life Pro Performance - Manganese Grey - 19" Andoyas - Software 2.3 - SOLD July 2022.
TheJimster
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Post by TheJimster »

itsmeGAV wrote: Sat Oct 16, 2021 9:19 am
TheJimster wrote: Sat Oct 16, 2021 9:16 am
itsmeGAV wrote: Sat Oct 16, 2021 9:04 am So driving home from work last night.. all of a sudden road signs unavailable, lane assist unavailable and front assist unavailable along with a 'Update available' however cannot start the update until the car is off and locked however one thing to note is that the update says 0MB but says will take 60 minutes to install.

Got home tapped install advised needed to turn off side lights etc, followed the steps however when I turn off and lock the car there is no sign of it installing, is this normal?

Just checked this morning and the update is still there along with the 3 error's - is my car fubared and needs to go to dealer or what? I'm so confused.
I had exactly the same worry, but the update did sort itself ok in the end.

Have you left the car with >50% battery and not being charged?

When the update is actually installing, you'll see a progress bar displayed on the infotainment screen.
Thanks for the quick reply!

Car has 76% and is not on charge so no issues there... I selected 'install' from the leaving screen which said it will take 60 mins to install but car needed to be locked. Got out locked it but there isn't a progress bar which worries me.
No problem! I know the car needs to be locked to trigger the update, but I can't remember for sure if I only saw the progress bar displayed when I unlocked to check the car.

See how things look after the hour is up!
71 / 2021 ID.3 City Pure Performance, Moonstone Grey. Get a £50 bonus when you switch to Octopus energy: http://share.octopus.energy/best-moose-515
itsmeGAV
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Post by itsmeGAV »

So after just over 2 hours of waiting, go back to the car get in and boom errors are still there and update is still 'available'.. this is concerning.

This is what's under 'updates' in system information:

Image

Update is 0mb.. :?

Question - the free data has fully run out, will this have an affect?
2021 Life Pro Performance - Manganese Grey - 19" Andoyas - Software 2.3 - SOLD July 2022.
Deleted User 314

Post by Deleted User 314 »

No, the free data is entirely separate.
itsmeGAV
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Post by itsmeGAV »

Looks like a trip to the dealer is needed, big sad. :(
2021 Life Pro Performance - Manganese Grey - 19" Andoyas - Software 2.3 - SOLD July 2022.
itsmeGAV
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Joined: Wed Sep 15, 2021 3:20 pm

Post by itsmeGAV »

Update....

Just popped to town and the errors came up, checked the update screen and clicked install which came back with 'update failed' and the x3 errors cleared themselves. Looks to be like the update I've got is bugged as it's odd that the size of it is 0MB. I'm going to just leave it for now in hope the update corrects itself eventually.
2021 Life Pro Performance - Manganese Grey - 19" Andoyas - Software 2.3 - SOLD July 2022.
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