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Re: General 2.3 OTA rollout to start

Posted: Wed Oct 13, 2021 10:48 am
by Glasgowsheep
Do you need "data" to download these?
I got the free data package but never had any intention of using it but accidently had my phone set on wifi when playing some podcasts via Android Auto and it has used up all my free data. Now have a daily message asking if I want to buy some more (which ideally I don't want to do but obviously if needed for the upgrade I suppose I better)

Re: General 2.3 OTA rollout to start

Posted: Wed Oct 13, 2021 10:50 am
by G43FAN
Simply put : No you don't need any data, the car will download the update anyway.

Re: General 2.3 OTA rollout to start

Posted: Wed Oct 13, 2021 11:34 am
by Deleted User 192
Glasgowsheep wrote: Wed Oct 13, 2021 10:48 am Do you need "data" to download these?
I got the free data package but never had any intention of using it but accidently had my phone set on wifi when playing some podcasts via Android Auto and it has used up all my free data. Now have a daily message asking if I want to buy some more (which ideally I don't want to do but obviously if needed for the upgrade I suppose I better)

No, you only "need" data to do the kind of thing you did to your phone, ie. using the car as a hotspot.

I've never registered for data for the car, not free, not paid.

Re: General 2.3 OTA rollout to start

Posted: Wed Oct 13, 2021 1:10 pm
by TheJimster
Hi all

So it looks like my update to 2.3 is not going quite to plan! As reported in another thread, I got several assist system errors while driving home yesterday (with no prior warning), then shortly after that a notification popped up saying that a software update was available, asking me to confirm that I was happy for the software update to run after the car was turned off (which I agreed to). This certainly looks like it must be 2.3. I've already had the digital manual and wecharge updates.

But something now seems to have got stuck. Nothing happened overnight, though this morning I had an error message saying something like that the update had failed because the car was on charge.

All the assist system warnings were still there, though I spotted when I arrived at work this morning that the 'goodbye' screen was notifying me of a software update ready to be installed, which I approved, and got a message saying that the update would be installed when the car was switched off.

I checked again about an hour ago, and the assist warnings are all still there, and there's no notification of a successful update.

I would be very grateful for any pearls of wisdom from anyone who has had 2.3 updated successfully ota.

Thanks!

Re: General 2.3 OTA rollout to start

Posted: Wed Oct 13, 2021 1:28 pm
by Deleted User 192
Yes it won't install if you're charging.

Tips?

- When you start the car, don't drive off right away - apparently waiting til the time for each suggested destination in the navigation system turns green is a good idea, it means the car is online and has established connectivity to VW
- Make sure your charge level is above 50%
- Don't charge the car
- Park the car in a location where the 4G signal shows as strong

This document was created by VW: https://www.facebook.com/download/43556 ... are2.3.pdf

Re: General 2.3 OTA rollout to start

Posted: Wed Oct 13, 2021 3:34 pm
by wanders
FWIW schedule for my 1st Plus in Finland has been:
  • Sept 23rd first email saying ota-update email will come soon
  • Oct 1st ota-update email asks to allow ota-updates
  • Oct 12th first part 91CA_82 starts downloading, takes maybe 10min to download. Install estimate 60mins - mine installed overnight (no charging).
  • Oct 13th, 2nd part of 2.3 update 91CA_86 started downloading while driving around lunchtime. It took maybe 30mins to download and the install estimate was 170mins.
  • A third small update (digital manual, etc) downloaded and installed quickly once the slow update was done.
Now 'System Information' shows 2.3.0 (0910) 8-)
I only get 1-bar of 4G field-strength at home - I have a feeling the updates only start downloading when I start driving from work, or somewhere else with 3+ bars of 4G. I usually wait for the nav-suggestions to turn green before brake-pedal and gear-shifter.
The numbers after '91CA' seem to vary, with early youtubers showing lower numbers, but also other people in Finland have got slightly different numbers this week.

Re: General 2.3 OTA rollout to start

Posted: Wed Oct 13, 2021 8:32 pm
by TheJimster
So, I had another crack at this tonight, asking the car to run the update from the goodbye screen.

Surprisingly, it wouldn't start the process until I had switched the sidelights off manually. Also the installer had a bit of a wobble when one of my children opened the back window, but once the window was closed again I got the option to proceed with the installation. I checked a while later and saw that there was an installation progress bar moving along.

It looks like the first part of the update is complete. All the assistance system warnings have gone, the software is still on the same version number, I can see another update listed under system info but haven't been offered the option to install yet (presumably it's still downloading).

Definitely not quite the seamless process I would have liked, but it does seem that we're getting there.

Re: General 2.3 OTA rollout to start

Posted: Thu Oct 14, 2021 12:47 pm
by Jel
I have to say that this update is a bit of a joke. Expecting customers to make sure the car has over 50% charge but not allowing the car to be charging during the update and making sure the side light are off with good 4g signal, bla bla bla is ridiculous. I work in technology but I don't want to baby sit my car in the hope that the update installs okay.

Re: General 2.3 OTA rollout to start

Posted: Thu Oct 14, 2021 2:37 pm
by BeesKnees
They'll be asking you to stand on one leg and sing the national anthem next.

Re: General 2.3 OTA rollout to start

Posted: Thu Oct 14, 2021 2:43 pm
by monkeyhanger
BeesKnees wrote: Thu Oct 14, 2021 2:37 pm They'll be asking you to stand on one leg and sing the national anthem next.
Which one? God save the queen, or Deutschlandlied?

Re: General 2.3 OTA rollout to start

Posted: Thu Oct 14, 2021 3:51 pm
by Utumno
BeesKnees wrote: Thu Oct 14, 2021 2:37 pm They'll be asking you to stand on one leg and sing the national anthem next.

Only after you've entered your shoe size in the app.

Re: General 2.3 OTA rollout to start

Posted: Thu Oct 14, 2021 7:21 pm
by TheJimster
Success!

Now fully updated to 2.3, having managed to leave the car off charge, at >50% soc, with lights off, last night and just now.

As soon as 2.3 was complete I got two further updates through straight away, for digital manual and wecharge. Those went through without a hitch.

Re: General 2.3 OTA rollout to start

Posted: Fri Oct 15, 2021 7:08 am
by G43FAN
Jel wrote: Thu Oct 14, 2021 12:47 pm I have to say that this update is a bit of a joke. Expecting customers to make sure the car has over 50% charge but not allowing the car to be charging during the update and making sure the side light are off with good 4g signal, bla bla bla is ridiculous. I work in technology but I don't want to baby sit my car in the hope that the update installs okay.
It's not really any different to any Tech update like a phone for instance though is it. Apart from the not charging at the time but then it's not plugged into a 5v USB system. Shutting down applications that are being updated is pretty standard e.g. the camera system we know about, is the BMS software updated, maybe that's why you can't charge.

Can you imagine the internet if they didn't suggest this and people had bricked cars because 'No one told me it needed to be charged' or 'I wasn't supposed to charge it'

Re: General 2.3 OTA rollout to start

Posted: Fri Oct 15, 2021 7:25 am
by Iansjh
Got all 3? parts of the update yesterday, one after the other, and, apart from the first notification being the assist systems unavailable, they all installed smoothly and without any issues.

Re: General 2.3 OTA rollout to start

Posted: Fri Oct 15, 2021 8:19 am
by MotMot
I hope VW will learn and make this a smoother process as they move forward.

Windows updates used to be awful - and now happen largely in the background - as you switch off or during hours you choose.

Hopefully the experience will evolve and become smoother for all.

Probably complicated here by the id3 having 23 ‘control units’ whereas your iPhone has one or two… and the mud from previous id3 software glitches has stuck…

Re: General 2.3 OTA rollout to start

Posted: Fri Oct 15, 2021 3:31 pm
by TheJimster
It will be interesting to see if future updates are a bit more seamless - let's hope so.

The real gripe for me was that the car all of a sudden threw a load of assist system errors, while I was driving, with no prior warning.

This update is being pushed out to the masses now. There's such good information here (thanks everyone!) but there will be plenty of ID3 drivers who aren't active on the forum and would be even more surprised by this happening.

Re: General 2.3 OTA rollout to start

Posted: Fri Oct 15, 2021 3:41 pm
by G43FAN
TheJimster wrote: Fri Oct 15, 2021 3:31 pm It will be interesting to see if future updates are a bit more seamless - let's hope so.

The real gripe for me was that the car all of a sudden threw a load of assist system errors, while I was driving, with no prior warning.

This update is being pushed out to the masses now. There's such good information here (thanks everyone!) but there will be plenty of ID3 drivers who aren't active on the forum and would be even more surprised by this happening.
There was prior warning the email which you scrolled through to accept the update explained this would happen. There was no set Date or time given but once you'd accepted the update conditions laid out in the email this was due to happen.

Re: General 2.3 OTA rollout to start

Posted: Fri Oct 15, 2021 4:04 pm
by Sherlock
So I seem to have the 2.3 update now, but the WeCharge app has disappeared.
The first part of the 2.3 update, with the switching off of the assist systems happened on Wednesday.
The download of the second part happened whilst I was out driving yesterday, and the car told me install of this 91CA-82 update would start when I turned off the car, which I did when I got home.
Got in the car today and got a 'System update complete' message, but it referenced 91CA-86 (rather than 91CA-82) and said 'an Internet connection will be established briefly to complete the system update'.
No further messages since then - no updates showing in the System information - ID.Software 2.3.0 and Software 0910 showing in System Information.
So don't know if 91CA-86 has completed successfully or not, or what has happened to the WeCharge app.
Maybe it will sort itself out tomorrow - who knows.
Also got a couple of random, very brief, blue flashes of the ID light driving home today - no idea what that was about.
I think the car just likes to keep me guessing what is going on.
I have been critical of the WeCharge app on here so perhaps it's taken it away to punish me!

Re: General 2.3 OTA rollout to start

Posted: Fri Oct 15, 2021 4:12 pm
by smac1968
TheJimster wrote: Wed Oct 13, 2021 1:10 pm Hi all

So it looks like my update to 2.3 is not going quite to plan! As reported in another thread, I got several assist system errors while driving home yesterday (with no prior warning), then shortly after that a notification popped up saying that a software update was available, asking me to confirm that I was happy for the software update to run after the car was turned off (which I agreed to). This certainly looks like it must be 2.3. I've already had the digital manual and wecharge updates.

But something now seems to have got stuck. Nothing happened overnight, though this morning I had an error message saying something like that the update had failed because the car was on charge.

All the assist system warnings were still there, though I spotted when I arrived at work this morning that the 'goodbye' screen was notifying me of a software update ready to be installed, which I approved, and got a message saying that the update would be installed when the car was switched off.

I checked again about an hour ago, and the assist warnings are all still there, and there's no notification of a successful update.

I would be very grateful for any pearls of wisdom from anyone who has had 2.3 updated successfully ota.

Thanks!
Similar issue to me, its the wife's car she accepted the terms to get the update, but i should have read the email myself. Didn't know that car had to have >50% SOC, car should have came up with a warning for this requirement. Only thing it said was to switch of side lights. Tried to plug car in, but go a red light at charge port, so disconnected. let part 2 update run overnight (last night) and this morning have system error, say update failed, contact service centre. warning triangle as well.. car drives okay. now don't know if t will update itself, contacted service centre and they didn't know, only suggestions was to bring it in...going to leave it for a few days and see what happens

Re: General 2.3 OTA rollout to start

Posted: Fri Oct 15, 2021 4:28 pm
by Deleted User 192
G43FAN wrote: Fri Oct 15, 2021 3:41 pm
TheJimster wrote: Fri Oct 15, 2021 3:31 pm It will be interesting to see if future updates are a bit more seamless - let's hope so.

The real gripe for me was that the car all of a sudden threw a load of assist system errors, while I was driving, with no prior warning.

This update is being pushed out to the masses now. There's such good information here (thanks everyone!) but there will be plenty of ID3 drivers who aren't active on the forum and would be even more surprised by this happening.
There was prior warning the email which you scrolled through to accept the update explained this would happen. There was no set Date or time given but once you'd accepted the update conditions laid out in the email this was due to happen.

Spot on.