We Connect App whilst charging

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G43FAN
Posts: 370
Joined: Tue Jan 26, 2021 10:27 am

Post by G43FAN » Thu Oct 07, 2021 1:23 pm

I find as an Android user I have to close the app fully every time and restart it. I still have the charging issue, but many of the other issues are fixed by hitting the left hand button and closing the app fully.
Family Pro: East Derry Wheels: Moonstone Grey - Software 2.1
Zappi Charger with Solar Edge 6kW PV array.
Android Connect ID App

rawws
Posts: 36
Joined: Sat Jun 26, 2021 7:17 am

Post by rawws » Fri Oct 08, 2021 5:42 pm

ProstetnicVogonJeltz wrote:
Fri Oct 01, 2021 2:54 pm
I've had the same problem but only noticed it while home charging. The app closes immediately on opening and repeats this performance however many times I try. Restarting my phone doesn't fix it but later on (probably when off charge - I hadn't made that connection) it works again. So it's nothing to do with the cache or cookies, it's just a crappy app.

SinglePointSafety
Posts: 23
Joined: Sat Aug 28, 2021 1:22 pm

Post by SinglePointSafety » Fri Oct 08, 2021 6:05 pm

Still having email exchange with VW We Connect Support about this, if I get any useful feedback I will post here

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Daveion
Posts: 331
Joined: Thu Jan 21, 2021 9:24 am

Post by Daveion » Thu Oct 14, 2021 8:57 am

SinglePointSafety wrote:
Thu Oct 07, 2021 11:19 am
My app's behaviour is (nearly) reproducible: home EV charger not charging, all is fine. Car starts to charge, app crashes instantly. Re-start app, crashes instantly. Re-start phone, app is fine and does indeed tell me the car is charging. (Sigh). No doubt there are multiple semi-random permutations that exist.....
Mine does exactly the same now on all chargers including the granny. If I leave the app for an hour or so it then connects and works ok again.
Tronity however reports immediately the fact the car is charging, charge rate and predicted charge time. I find that bizarre that an independent app works but VWs one doesn't.
Because its on a granny at the moment Tronity shows the car has been connected for over 18 hours (during which time it charged for around 9 hours over 2 nights)
Battery Life was critical of the VW app recently. It could do so much more. I hope VW improve it soon.

Screenshot_20211014-093850_TRONITY.jpg

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