We Connect App whilst charging

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Idmania3
Posts: 40
Joined: Thu Jul 08, 2021 6:55 pm

Post by Idmania3 » Tue Sep 28, 2021 2:12 pm

Hi Everyone,
I have just returned from a holiday in Cornwall and have used public chargers for the first time.
Whilst using any public charger my We Connect App will not open and just closes immediately.
It means that I was unable to see the SOC and had to stay around the vehicle to check when it was charged.
Has anyone else had this issue.
VW id3 1st Edition Moonstone Grey
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Averloc
Posts: 1
Joined: Wed Sep 08, 2021 7:46 am

Post by Averloc » Tue Sep 28, 2021 2:34 pm

Since the recent app update it crashes when I'm home charging as well.

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Daveion
Posts: 331
Joined: Thu Jan 21, 2021 9:24 am

Post by Daveion » Tue Sep 28, 2021 8:05 pm

After the 2.1 update mine played up. Whether this was coincidence or not I deleted Home Location where there were some settings logged and since then the app has been at its best.
I can stop and start charging, reset charge-to % and see charging progress.
I charge from a granny at the moment and its really behaving well.
Life Pro Performance : Moonstone Grey : 19" Andoya Wheels.

hungerdunger
Posts: 68
Joined: Fri Dec 11, 2020 8:28 pm
Location: Carmarthen, West Wales

Post by hungerdunger » Tue Sep 28, 2021 9:51 pm

We used a public charger today for the first time since the app update and the same thing happened to us. Very frustrating if you want leave the car to have a coffee or go shopping, but don't want to have people waiting for you to get back to your fully charged car so they can use the charger.
ID.3 1st Edition - Manganese Grey - purchased 15/12/20 with 0783 (2.0) installed by dealer. Updated to 0792 (2.1) on 01/04/21

Sherlock
Posts: 25
Joined: Wed May 26, 2021 4:36 pm

Post by Sherlock » Wed Sep 29, 2021 9:29 am

I was charging my car yesterday at a public charger and had what sounds like the same issue too. Every time I tried to open the app to check the progress of the charge it was crashing almost immediately. It hasn't done this in the past. I think the app may have updated itself the other day as I had to login for the first time in ages and accept Ts and Cs and agree to WeCharge having access. Maybe this has caused the issue somehow. I can use the app now to see the current state of charge but I'm not charging. Hopefully it gets fixed before I need to charge again.

scott28tt
Posts: 1445
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Wed Sep 29, 2021 9:32 am

You could always install Tronity, it's currently free for ID. owners.

https://www.tronity.io/?lang=en

Apps in whatever app store you use for your phone, I have it on my iPhone and Apple Watch too.
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

Daesimpso
Posts: 19
Joined: Sat Sep 25, 2021 8:31 am

Post by Daesimpso » Wed Sep 29, 2021 10:02 am

How do you get it for free, as I can only see paid subscriptions?

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Anduain
Posts: 370
Joined: Tue Dec 08, 2020 10:48 pm
Location: Barcelona
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Post by Anduain » Wed Sep 29, 2021 10:05 am

They don't charge you if you've an iD due to the lack of data being available externally.
Yorkshireman, living in Barcelona.
ID.3 Pro Max, Metallic Makena-turquoise, driving it since December 2020
11kw/h 3-phase charger at home
Daily granny charge from 10am to 3pm via Solar

robgarth
Posts: 62
Joined: Wed May 26, 2021 2:42 pm
Location: Wiltshire

Post by robgarth » Wed Sep 29, 2021 3:01 pm

I had solar while using Instavolt in North Wales, however my wife was able to open it on her phone. I deleted the app and reinstalled but the didn't work. Oddly the next day at the same charger it worked.
Rob
Business Pro, 62KWh, 150KW, 2.1. White metallic. Wiltshire.

hungerdunger
Posts: 68
Joined: Fri Dec 11, 2020 8:28 pm
Location: Carmarthen, West Wales

Post by hungerdunger » Wed Sep 29, 2021 10:45 pm

I contacted VW Digital Services about the problem with the app and received the following reply:
Thank you for contacting Volkswagen Digital Services.

We are sorry to hear about the inconvenience you are currently facing after the latest update of the We Connect ID. app, however, we will be more than happy to assist you.

We would like to recommend your completely remove the app from your smartphone clearing the cache and cookies, restarting and re install the latest We Connect ID. app.

You may also check the charging status if you connect to the myVolkswagen portal at the following address:

https://myvolkswagen.net

If the issue is not resolved, kindly reply to this email with the following additional information so we may examine the case further:

Your smartphone model and operating system version.
Your mobile data provider and signal strength.
The We Connect ID. app version.
A Screenshot of the System Information of the Infotainment System ie Software Version (“Settings” → “System Information”).

For further clarifications, we remain at your disposal around the clock, 7 days a week. You may reply to this email, or call us on our dedicated line 0800 – 2797508.
I've just done this myself, but I won't be near a charger to test it for a couple of days. Perhaps someone else who is also having trouble could give it a try.
ID.3 1st Edition - Manganese Grey - purchased 15/12/20 with 0783 (2.0) installed by dealer. Updated to 0792 (2.1) on 01/04/21

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