We Connect App whilst charging

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G43FAN
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Joined: Tue Jan 26, 2021 10:27 am

Post by G43FAN » Fri Oct 01, 2021 2:39 pm

I've just encountered this issue. Plus although I have never had an issue previously I have just plugged my Zappi in on fast mode for a buffer before I pop out later. It's only charging at 1.2kW whatever I do with the settings.

Edit: OK the app still crashes, the car had an error stating "Only emergency charging is currently possible. Please consult vehicle wallet.". I unplugged the charger and plugged it back in and it's now pulling 7.7kW :)
Family Pro: East Derry Wheels: Moonstone Grey - Software 2.1
Zappi Charger with Solar Edge 6kW PV array.
Android Connect ID App

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ProstetnicVogonJeltz
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Joined: Sun May 09, 2021 1:52 pm

Post by ProstetnicVogonJeltz » Fri Oct 01, 2021 2:54 pm

I've had the same problem but only noticed it while home charging. The app closes immediately on opening and repeats this performance however many times I try. Restarting my phone doesn't fix it but later on (probably when off charge - I hadn't made that connection) it works again. So it's nothing to do with the cache or cookies, it's just a crappy app.
Bill Manhire’s not getting any younger.

Bromsgroveuser
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Joined: Sun Feb 14, 2021 11:47 am

Post by Bromsgroveuser » Fri Oct 01, 2021 4:20 pm

ProstetnicVogonJeltz wrote:
Fri Oct 01, 2021 2:54 pm
I've had the same problem but only noticed it while home charging. The app closes immediately on opening and repeats this performance however many times I try. Restarting my phone doesn't fix it but later on (probably when off charge - I hadn't made that connection) it works again. So it's nothing to do with the cache or cookies, it's just a crappy app.
Mine has done the same both at home and on a fast charger but worked normally on both occasions after it had been charging for a few minutes
First Edition Pro Plus, Moonstone Grey,2.1

SinglePointSafety
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Joined: Sat Aug 28, 2021 1:22 pm

Post by SinglePointSafety » Fri Oct 01, 2021 6:55 pm

My Android We Connect ID app crashed immediately when using my (first ever) rapid charging. Wife's iphone was fine so we could at least check the charging progress. VW have asked if this is a problem that only occurs with rapid charging, so at some time tonight between 12:30 and 04:30, I'll be checking....(sigh).....

SinglePointSafety
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Joined: Sat Aug 28, 2021 1:22 pm

Post by SinglePointSafety » Sat Oct 02, 2021 3:00 pm

SinglePointSafety wrote:
Fri Oct 01, 2021 6:55 pm
My Android We Connect ID app crashed immediately when using my (first ever) rapid charging. Wife's iphone was fine so we could at least check the charging progress. VW have asked if this is a problem that only occurs with rapid charging, so at some time tonight between 12:30 and 04:30, I'll be checking....(sigh).....
OK, so I did indeed check this and... the app works just fine when my home EV charger is delivering its 7 kW.

Weird that the app's functionality seems to depend on the car's charging rate.....!

Daesimpso
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Joined: Sat Sep 25, 2021 8:31 am

Post by Daesimpso » Sat Oct 02, 2021 5:55 pm

I’ve just used a public charger for the third time since getting the car a week ago (different types of charger in different locations). Every time I’ve monitored the charger in the We Connect app with no issues.

Car came with 2.3 software

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Daveion
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Post by Daveion » Sat Oct 02, 2021 7:05 pm

Single point..
I dont know if its charging rate or something else.
In the past 9 months my app has been up and down for no apparent reason so many times. Sometimes fails to display on a granny, 7Kw or 11kw.
I have deleted and reinstalled many times.
Sometimes it resolves it, sometimes it seems to self correct after 24 hours.
Life Pro Performance : Moonstone Grey : 19" Andoya Wheels.

SinglePointSafety
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Post by SinglePointSafety » Sat Oct 02, 2021 7:42 pm

Daveion, yes, you're probably right: the app's behaviour might not be predictable or reproducible (on my droid phone at least) but so far my experience has been limited since it took a manual intervention by 'VW central' to get the app to connect to the car at all.

if I see any pattern, I'll report back.

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Daveion
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Post by Daveion » Wed Oct 06, 2021 1:13 pm

So I have joined those who can't see the charge process on the WCApp.... appropriate name!
I am connected to a 50kw pod point and can see remotely whats happening via Tronity App 👍
So 1 point to Tronity although my car just will not leave Berlin by location map????
Any ideas?
Dave
Life Pro Performance : Moonstone Grey : 19" Andoya Wheels.

SinglePointSafety
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Post by SinglePointSafety » Thu Oct 07, 2021 11:19 am

My app's behaviour is (nearly) reproducible: home EV charger not charging, all is fine. Car starts to charge, app crashes instantly. Re-start app, crashes instantly. Re-start phone, app is fine and does indeed tell me the car is charging. (Sigh). No doubt there are multiple semi-random permutations that exist.....

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