Volkswagen ID.3 Forum

Posted: **Tue Sep 28, 2021 2:12 pm**

Hi Everyone,
I have just returned from a holiday in Cornwall and have used public chargers for the first time.
Whilst using any public charger my We Connect App will not open and just closes immediately.
It means that I was unable to see the SOC and had to stay around the vehicle to check when it was charged.
Has anyone else had this issue.

Posted: **Tue Sep 28, 2021 2:34 pm**

Since the recent app update it crashes when I'm home charging as well.

Posted: **Tue Sep 28, 2021 8:05 pm**

After the 2.1 update mine played up. Whether this was coincidence or not I deleted Home Location where there were some settings logged and since then the app has been at its best.
I can stop and start charging, reset charge-to % and see charging progress.
I charge from a granny at the moment and its really behaving well.

Posted: **Tue Sep 28, 2021 9:51 pm**

We used a public charger today for the first time since the app update and the same thing happened to us. Very frustrating if you want leave the car to have a coffee or go shopping, but don't want to have people waiting for you to get back to your fully charged car so they can use the charger.

Posted: **Wed Sep 29, 2021 9:29 am**

I was charging my car yesterday at a public charger and had what sounds like the same issue too. Every time I tried to open the app to check the progress of the charge it was crashing almost immediately. It hasn't done this in the past. I think the app may have updated itself the other day as I had to login for the first time in ages and accept Ts and Cs and agree to WeCharge having access. Maybe this has caused the issue somehow. I can use the app now to see the current state of charge but I'm not charging. Hopefully it gets fixed before I need to charge again.

Posted: **Wed Sep 29, 2021 9:32 am**

You could always install Tronity, it's currently free for ID. owners.

https://www.tronity.io/?lang=en

Apps in whatever app store you use for your phone, I have it on my iPhone and Apple Watch too.

Posted: **Wed Sep 29, 2021 10:02 am**

How do you get it for free, as I can only see paid subscriptions?

Posted: **Wed Sep 29, 2021 10:05 am**

They don't charge you if you've an iD due to the lack of data being available externally.

Posted: **Wed Sep 29, 2021 3:01 pm**

I had solar while using Instavolt in North Wales, however my wife was able to open it on her phone. I deleted the app and reinstalled but the didn't work. Oddly the next day at the same charger it worked.

Posted: **Wed Sep 29, 2021 10:45 pm**

I contacted VW Digital Services about the problem with the app and received the following reply:

Thank you for contacting Volkswagen Digital Services.

We are sorry to hear about the inconvenience you are currently facing after the latest update of the We Connect ID. app, however, we will be more than happy to assist you.

We would like to recommend your completely remove the app from your smartphone clearing the cache and cookies, restarting and re install the latest We Connect ID. app.

You may also check the charging status if you connect to the myVolkswagen portal at the following address:

https://myvolkswagen.net

If the issue is not resolved, kindly reply to this email with the following additional information so we may examine the case further:

Your smartphone model and operating system version.
Your mobile data provider and signal strength.
The We Connect ID. app version.
A Screenshot of the System Information of the Infotainment System ie Software Version (“Settings” → “System Information”).

For further clarifications, we remain at your disposal around the clock, 7 days a week. You may reply to this email, or call us on our dedicated line 0800 – 2797508.

I've just done this myself, but I won't be near a charger to test it for a couple of days. Perhaps someone else who is also having trouble could give it a try.

Posted: **Fri Oct 01, 2021 2:39 pm**

I've just encountered this issue. Plus although I have never had an issue previously I have just plugged my Zappi in on fast mode for a buffer before I pop out later. It's only charging at 1.2kW whatever I do with the settings.

Edit: OK the app still crashes, the car had an error stating "Only emergency charging is currently possible. Please consult vehicle wallet.". I unplugged the charger and plugged it back in and it's now pulling 7.7kW

Posted: **Fri Oct 01, 2021 2:54 pm**

I've had the same problem but only noticed it while home charging. The app closes immediately on opening and repeats this performance however many times I try. Restarting my phone doesn't fix it but later on (probably when off charge - I hadn't made that connection) it works again. So it's nothing to do with the cache or cookies, it's just a crappy app.

Posted: **Fri Oct 01, 2021 4:20 pm**

ProstetnicVogonJeltz wrote: ↑Fri Oct 01, 2021 2:54 pm I've had the same problem but only noticed it while home charging. The app closes immediately on opening and repeats this performance however many times I try. Restarting my phone doesn't fix it but later on (probably when off charge - I hadn't made that connection) it works again. So it's nothing to do with the cache or cookies, it's just a crappy app.

Mine has done the same both at home and on a fast charger but worked normally on both occasions after it had been charging for a few minutes

Posted: **Fri Oct 01, 2021 6:55 pm**

My Android We Connect ID app crashed immediately when using my (first ever) rapid charging. Wife's iphone was fine so we could at least check the charging progress. VW have asked if this is a problem that only occurs with rapid charging, so at some time tonight between 12:30 and 04:30, I'll be checking....(sigh).....

Posted: **Sat Oct 02, 2021 3:00 pm**

SinglePointSafety wrote: ↑Fri Oct 01, 2021 6:55 pm My Android We Connect ID app crashed immediately when using my (first ever) rapid charging. Wife's iphone was fine so we could at least check the charging progress. VW have asked if this is a problem that only occurs with rapid charging, so at some time tonight between 12:30 and 04:30, I'll be checking....(sigh).....

OK, so I did indeed check this and... the app works just fine when my home EV charger is delivering its 7 kW.

Weird that the app's functionality seems to depend on the car's charging rate.....!

Posted: **Sat Oct 02, 2021 5:55 pm**

I’ve just used a public charger for the third time since getting the car a week ago (different types of charger in different locations). Every time I’ve monitored the charger in the We Connect app with no issues.

Car came with 2.3 software

Posted: **Sat Oct 02, 2021 7:05 pm**

Single point..
I dont know if its charging rate or something else.
In the past 9 months my app has been up and down for no apparent reason so many times. Sometimes fails to display on a granny, 7Kw or 11kw.
I have deleted and reinstalled many times.
Sometimes it resolves it, sometimes it seems to self correct after 24 hours.

Posted: **Sat Oct 02, 2021 7:42 pm**

Daveion, yes, you're probably right: the app's behaviour might not be predictable or reproducible (on my droid phone at least) but so far my experience has been limited since it took a manual intervention by 'VW central' to get the app to connect to the car at all.

if I see any pattern, I'll report back.

Posted: **Wed Oct 06, 2021 1:13 pm**

So I have joined those who can't see the charge process on the WCApp.... appropriate name!
I am connected to a 50kw pod point and can see remotely whats happening via Tronity App

So 1 point to Tronity although my car just will not leave Berlin by location map????
Any ideas?
Dave

Posted: **Thu Oct 07, 2021 11:19 am**

My app's behaviour is (nearly) reproducible: home EV charger not charging, all is fine. Car starts to charge, app crashes instantly. Re-start app, crashes instantly. Re-start phone, app is fine and does indeed tell me the car is charging. (Sigh). No doubt there are multiple semi-random permutations that exist.....

Volkswagen ID.3 Forum

We Connect App whilst charging

We Connect App whilst charging

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