4th day of ownership and awaiting breakdown service!

All Volkswagen ID.3 related discussions
craig
Posts: 40
Joined: Mon Jul 26, 2021 2:54 pm

Post by craig » Mon Oct 11, 2021 4:57 am

had this on courtesy car ID3 but all cleared next morning and it was ok after that hope yours is the same good luck
VW ID3 Max Pro Performance Glacier White Metallic

daveevans8
Posts: 16
Joined: Fri Jul 16, 2021 11:32 am

Post by daveevans8 » Mon Oct 11, 2021 7:36 am

Many thanks to all for you comments.

Breakdown cover offered to find a car - they use Enterprise Car Hire who were only able to offer me a Transit van yesterday! Car hire is only for 2 days then has to be approved for extension.

Not sure if this is a dealer responsibility or VW. I know that under consumer law my contract is with the dealer but have had experience of another dealer trying to say the manufacturer is responsible.

Car hire provision has now been transferred to my local Enterprise branch who 'may' be able to supply one today......

So at this point I have no car (my wife's car died last week and has had to be sold for salvage) no replacement and no idea when I will get my £33,000 new car back.

My last car was an Audi Q3 which I kept for 6 years with absolutely no problems. Drove as well on the day I sold it as the day I purchased it. Currently bitterly regret selling it and buying the VW.

My biggest fear is that the car will need new parts and be caught up in the current supply chain problems the VAG group is experiencing.

My son part owns the biggest legal firm in Wales so will have plenty of high quality legal advice available, hopefully it won't come to a dispute but I am not sure I will ever trust the car again and have already researched my rights to reject.

All in all not the best start to my relationship with VW but let's see how they respond.

Will keep you all updated.

Dave

scott28tt
Posts: 1445
Joined: Fri Oct 09, 2020 2:34 pm

Post by scott28tt » Mon Oct 11, 2021 10:44 am

Utumno wrote:
Sun Oct 10, 2021 12:19 pm
Have you tried pulling fuse 19 in the glovebox fuse box, waiting 10 minutes, then putting it back in? This seems to clear a lot of display problems for many people.

That's the hack for when the car won't go "online", nothing to do with the display as far as I'm aware.
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

colonelpurple
Posts: 170
Joined: Sat Jun 26, 2021 11:57 pm

Post by colonelpurple » Mon Oct 11, 2021 10:48 am

You have probably tried this, but reboot the console (keep on button pressed for 20 seconds).
Switch the car off/lock it. Switched back on 5 mins later.

rgds
--------------------------------
ID3 Life White Derrys 58kw Pro Performance

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daveevans8
Posts: 16
Joined: Fri Jul 16, 2021 11:32 am

Post by daveevans8 » Mon Oct 11, 2021 11:34 am

Tried to re-boot - did not work.

Enterprise were useless but the dealer is on the way with a replacement car.

They are checking the car this afternoon so will contact me later.

Will update later......

Kaygee
Posts: 46
Joined: Thu Jan 14, 2021 11:35 am

Post by Kaygee » Mon Oct 11, 2021 2:19 pm

daveevans8 wrote:
Sun Oct 10, 2021 12:36 pm
AA arrived- are not allowed to work on ID3 (or 4) can only recover to dealer.

Car now on the way to Salisbury.

Not the start I hoped for......
This happened to me on Saturday. Drove the car to do some shopping, all ok. Returned to car and no speedo/ infotainment screen.
AA assistance came out, unscrewed battery terminal, re-tightened, held the on/off button on the infotainment screen for 15seconds all back working ok.
I don't know why the AA said they could not work on the car.
The AA chap who did mine had never worked on an ID.3 or any electric car before.

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Utumno
Posts: 417
Joined: Sun Jul 04, 2021 12:34 am

Post by Utumno » Mon Oct 11, 2021 3:37 pm

Kaygee wrote:
Mon Oct 11, 2021 2:19 pm
daveevans8 wrote:
Sun Oct 10, 2021 12:36 pm
AA arrived- are not allowed to work on ID3 (or 4) can only recover to dealer.

Car now on the way to Salisbury.

Not the start I hoped for......
This happened to me on Saturday. Drove the car to do some shopping, all ok. Returned to car and no speedo/ infotainment screen.
AA assistance came out, unscrewed battery terminal, re-tightened, held the on/off button on the infotainment screen for 15seconds all back working ok.
I don't know why the AA said they could not work on the car.
The AA chap who did mine had never worked on an ID.3 or any electric car before.

Hard reboot, works every time. This leads me to suspect that pulling F19 might have been a self-service fix after all.
ID.3 Tour 77kWh Pro S 204PS Tour in Manganese Grey
Ordered 12-Jul-2021 (wk28)
Order no 31384xxx received 26-Jul (wk30)
Confirmed build wk40 received 18-Sep (wk37)
Delivery expectation … nobody knows, not even VW!

daveevans8
Posts: 16
Joined: Fri Jul 16, 2021 11:32 am

Post by daveevans8 » Mon Oct 11, 2021 4:31 pm

Just informed that small screen has faults and needs replacing. Looking to source a new one and will contact me tomorrow with update.
The saga continues!

ytshome
Posts: 9
Joined: Sun Oct 03, 2021 10:21 am

Post by ytshome » Mon Oct 11, 2021 4:45 pm

Not sure it'll make you feel any better but just by the way of balance I collected my brand new Mercedes GLE 400d Premium Plus on Friday and after a total mileage of 60 miles and a failed technician visit I'm waiting for a tow truck too. So it's not just VW.

Scratch
Posts: 291
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch » Mon Oct 11, 2021 4:51 pm

ytshome wrote:
Mon Oct 11, 2021 4:45 pm
Not sure it'll make you feel any better but just by the way of balance I collected my brand new Mercedes GLE 400d Premium Plus on Friday and after a total mileage of 60 miles and a failed technician visit I'm waiting for a tow truck too. So it's not just VW.
No but it is German. Maybe they don't like non-EU customers now! :cry:

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