Unable to set up WeConnect app

fatman · Post by **fatman** » Thu Dec 23, 2021 6:44 pm

hi
good news mine start working 30 minute ago.
please check yours.hopefully your all be working.let us know

WillC · Post by **WillC** » Thu Dec 23, 2021 10:27 pm

Picked up my ID3 yesterday and couldn’t connect. Maiden voyage from London to the midlands and now successfully logged it into the app.

Stevej999 · Post by **Stevej999** » Fri Dec 24, 2021 8:14 am

Been out to move my car this morning and thought I’d try to connect (again). Went straight through. Finally after 6 days of frustration I’ve got WeConnect up and running!

Eddcunningham · Post by **Eddcunningham** » Fri Dec 24, 2021 9:19 am

As others have reported, I finally managed to set up last night, although it still took a few attempts.
I look forward pre-warming my car this morning before heading out!

duckworthsj · Post by **duckworthsj** » Fri Dec 24, 2021 3:19 pm

Same for me. Connected and then all the updates were installed. Still need to learn how to program the charge start time so I can best use the reduced overnight tarif.

Utumno · Post by **Utumno** » Fri Dec 24, 2021 3:47 pm

duckworthsj wrote: ↑Fri Dec 24, 2021 3:19 pm Same for me. Connected and then all the updates were installed. Still need to learn how to program the charge start time so I can best use the reduced overnight tarif.

If you’re talking about setting the in-car charge timer, don’t bother as it doesn’t work reliably.

EVOWNER101 · Post by **EVOWNER101** » Fri Dec 24, 2021 10:57 pm

Reading this thread, nothing seems to have improved since Sep 2019 when I got my EGolf. Even the communication from vw we connect support that was posted here recently, is almost exactly the same as several I received from vw we connect support all that time ago. It did sort itself out eventually, after a change of the relevant module on the car but it took several months. I vowed then that when I obtained my ID3 from vw (always the long term plan) I would not accept it until the dealership showed that everything was working. What with this and everything else that people on this site are saying is not working, looks like I might be refusing final delivery for a very long time.

Deleted User 192 · Post by **Deleted User 192** » Sat Dec 25, 2021 7:48 am

EVOWNER101 wrote: ↑Fri Dec 24, 2021 10:57 pm I vowed then that when I obtained my ID3 from vw (always the long term plan) I would not accept it until the dealership showed that everything was working. What with this and everything else that people on this site are saying is not working, looks like I might be refusing final delivery for a very long time.

My car and app were paired on collecting the car.

It has seen every software version released so far, each has been better than the previous. It’s not perfect, but getting there…

duckworthsj · Post by **duckworthsj** » Sat Dec 25, 2021 4:49 pm

I think from all the posts that there was a ‘systems issue’ across most of Europe. Our car we picked up on Wednesday had same issue, also through Thursday. Friday morning it finally came to life so systems seems to work normally now.

Sometimes it takes some time to connect and update from my phone, but I think this is because of bad reception in our garage.

IJenkins · Post by **IJenkins** » Sun Mar 20, 2022 8:16 pm

Had similar when picking mine up last week, went for a drive with sales person and still not connecting. While waiting for something in dealership the sales pesone went out to the car and got to the connect screen with QR code and connected. He had discovered the car had gone into offline mode in the settings

Unable to set up WeConnect app

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