Software update UK

All Volkswagen ID.3 related discussions
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disorg
Posts: 2
Joined: Sun May 30, 2021 9:57 pm

Post by disorg » Wed May 11, 2022 2:45 pm

Bought a new ID3 in June. Car was showing as offline for over a week last month. Lots of calls to dealer (who know nothing) and VW (who know not much more). In the end the car just came back online before anyone could tell me anything.

Two things that VW did tell me (two weeks later when I called them) is that there was an outage of their servers - which is likely why the car was offline and that my car is on the wrong version of the software (2.1). They said I would need to get it updated by the dealer..

Called dealer today. They said they don’t need to bring my car in, that they don’t know hat version of the software I am on but if I wanted it updated - I would need to book it in for FOUR days….

VW don’t know what they are doing on the software side. Surely all updates should just be OTA… what’s all this “bring it in to the dealer” ? And what software update in any world takes four days to apply?

Bemused by VW Customer Care….

the.kes
Posts: 29
Joined: Tue Jan 25, 2022 10:13 am
Location: Peak District

Post by the.kes » Wed May 11, 2022 3:07 pm

disorg wrote:
Wed May 11, 2022 2:45 pm
Bought a new ID3 in June. Car was showing as offline for over a week last month. Lots of calls to dealer (who know nothing) and VW (who know not much more). In the end the car just came back online before anyone could tell me anything.

Two things that VW did tell me (two weeks later when I called them) is that there was an outage of their servers - which is likely why the car was offline and that my car is on the wrong version of the software (2.1). They said I would need to get it updated by the dealer..

Called dealer today. They said they don’t need to bring my car in, that they don’t know hat version of the software I am on but if I wanted it updated - I would need to book it in for FOUR days….

VW don’t know what they are doing on the software side. Surely all updates should just be OTA… what’s all this “bring it in to the dealer” ? And what software update in any world takes four days to apply?

Bemused by VW Customer Care….
Probably using Windows DOS to save money.
Family Pro-Performance, Manganese Grey, East Derry alloys.
Commission 3147***
Ordered 16/09/2021
Status 10 Build week 20/2022, 17/2022, 22/2022, 27/2022

OB1CCFC
Posts: 125
Joined: Wed Mar 02, 2022 10:38 am

Post by OB1CCFC » Wed May 11, 2022 3:23 pm

The ‘Offline’’ problem occurs occasionally and is usually a VW backend problem. (My ID3 is 18 months old and I’ve had it 3 or 4 times, worse outage 1 week).
I don’t believe anyone can do anything to resolve the issue besides the central VW software infrastructure bods. And we know how good they are…
They need to do a lot better.
ID3 1st Edition in glacier white. Wallbox charger. Octopus Go when the smart meter works (not often).

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