2.4 update and battery replacement

All Volkswagen ID.3 related discussions
Bengeo
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Joined: Thu Jan 21, 2021 11:06 pm

Post by Bengeo » Wed Aug 03, 2022 10:47 am

chrisfs wrote:
Wed Aug 03, 2022 6:47 am
Does every id3 need the new battery, or possibly just the earlier ones? Mine was built late 2021, delivered late January this year.

Our car was delivered in June and had a new battery fitted with 2.4 in July.
Tour 77kWh Pro S in Glacier White

Jimmybones100
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Joined: Sat Jun 11, 2022 6:05 am

Post by Jimmybones100 » Wed Aug 03, 2022 11:21 am

Anyone on lease who got a courtesy car during this as they will have the car for a day or 2? most of these garages are far from our houses .

Sanya
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Post by Sanya » Wed Aug 03, 2022 12:15 pm

Anyone using/used Hayselden Doncaster for their update?
Family Pro Performance | Glacier White | Sanya 20” alloys | Delivered March 2022
3rd time EV owner | BMWi Pure wall box.

sidehaas
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Post by sidehaas » Wed Aug 03, 2022 12:19 pm

chrisfs wrote:
Wed Aug 03, 2022 6:47 am
Mine is booked in for tomorrow (we shall see) - I booked online, no one has contacted me. But the job sheet they have sent makes no mention of the replacement 12v battery.

Does every id3 need the new battery, or possibly just the earlier ones? Mine was built late 2021, delivered late January this year.

Has anyone had the 2.4 update without a replacement battery?
Sorry, missed this - mine is same age as yours, new battery reqd. It's everyone on 2.3.
ID.3 Family Pro Performance (Jan 22), Makena Turquoise / East Derry alloys. Software 2.4. Ohme Home Pro charger.

C Nile
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Location: Yorkshire

Post by C Nile » Wed Aug 03, 2022 12:24 pm

Sanya wrote:
Wed Aug 03, 2022 12:15 pm
Anyone using/used Hayselden Doncaster for their update?
I am and its in Thursday 11th, they say for 1 daybut I got courtesy in case
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19"Andoyas. Picked up 9 July 21 from local VW
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Sanya
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Post by Sanya » Wed Aug 03, 2022 12:30 pm

C Nile wrote:
Wed Aug 03, 2022 12:24 pm
Sanya wrote:
Wed Aug 03, 2022 12:15 pm
Anyone using/used Hayselden Doncaster for their update?
I am and its in Thursday 11th, they say for 1 daybut I got courtesy in case
Thanks, curious to know how it goes.
Family Pro Performance | Glacier White | Sanya 20” alloys | Delivered March 2022
3rd time EV owner | BMWi Pure wall box.

chrisfs
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Joined: Wed Aug 11, 2021 8:32 am

Post by chrisfs » Wed Aug 03, 2022 12:34 pm

Thanks all for replies about the battery, I will let you know how it goes. Either way…

maccyj
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Joined: Fri Feb 12, 2021 2:50 pm

Post by maccyj » Wed Aug 03, 2022 1:32 pm

Day6 today, and I received two lovely hampers of tasty comestibles from Heritage Vw Dorchester, but the car is still mid update!

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ProstetnicVogonJeltz
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Joined: Sun May 09, 2021 1:52 pm

Post by ProstetnicVogonJeltz » Wed Aug 03, 2022 2:12 pm

I had the email and was able to book in to my dealership (Inchcape, Macclesfield) with no problem. The process took a day and a bit, though they tried to hold on to the car for another day because "we found another recall on this vehicle to apply some wax filler, but we had to order it in". I told them to rebook it for later, which they did. The loaner was one of those weird cars with a big stick in the middle and a button that made a noise when pressed, but I managed.

The fun started later, when first, I found the "update" had erased my stored charging location. (As an automotive engineer of 35-odd years, I know that reprogramming can and should be done with an inhale/exhale process to retain and restore user data, but I guess VW don't think their customers deserve such niceties.) I then maually restured the charging location. An hour later, it disappeared. Just like that. I tried again the following day. It stuck around for an hour or so then it vanished.

I went to the dealership and, with the technician, logged the car back into the "We" system ("We have ways of making you work?") - we added a new charging location. Drove home, waited an hour. Gone.

So the car is booked back into the dealership for its wax job and for someone to investigate this problem. I'm not holding my breath - when I asked what, exactly, the update would do in terms of load management, the technician just said "we just press the button and everything is done by Milton Keynes". Which is a roundabout way of saying "we know nothing".

On the positive side, Herbert Diess, the man who oversaw the electrification fiasco, has been got rid of. Diess-missed, maybe?
Bill Manhire’s not getting any younger.

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ProstetnicVogonJeltz
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Post by ProstetnicVogonJeltz » Wed Aug 03, 2022 2:15 pm

mergwyn wrote:
Sun Jul 17, 2022 10:16 am
I've noticed a couple of differences:
  • The weCharge app upgrade started to download and then stopped part way through. This has been reported by others and seems to resolve it self over time
  • More worryingly, my charging locations (using to set preferred charging times) were cleared when I got the car back. I did not think it was completely unreasonable given the software update but would have appreciated being warned. I have now added the location back three times (seemingly successfully) and each time the location seems to be deleted overnight. I've not seen this reported elsewhere and would welcome any suggestions!
#MeToo
My only suggestion is to make a stink at your VW dealership until they sort you out.
Bill Manhire’s not getting any younger.

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ProstetnicVogonJeltz
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Post by ProstetnicVogonJeltz » Wed Aug 03, 2022 3:20 pm

sidehaas wrote:
Tue Aug 02, 2022 4:34 pm
sidehaas wrote:
Mon Aug 01, 2022 8:22 am
Ours has gone in for the update this morning. They've asked for the car for two days. They also said they would try to fix the driver's seat height adjustment mechanism, which I think I broke through clumsiness.
The only feedback I've seen on this dealer for other work is pretty terrible, but they claim to have updated a few ID3s without issue. 🤞!
We got our car back this pm and the update has all been completed successfully as indicated. Shows 0912 etc. I don't think there were any hiccups.They also fixed the seat for me.
Unfortunately the people who actually handed it over late in the day did not seem very knowledgeable and were convinced we needed to find a permissions menu in the app and change the settings to allow OTA updates moving forward. They couldn't find said setting in either our app or their own, so they came out to the car and looked for it there, but didn't find it. The recent wecharge update was waiting to be done again (having previously done it when we had 2.3.) Does anyone know anything about this whole permissions thing and whether we need to take any action?

Edit, in any case anyone was wondering, the process seems to have used 2-3% of the main battery from drop-off to collection. We dropped it off at 80 and got it back at 77.
I was told (a day after collecting the updated car) that I needed to re-connect to We, which can be done by the system menu. Basically logging off then on again, anf hlpeing you can remember your password, After logging on you go through a short process including "Allow" which, I believe, (re-)enables SOTA updates.
Bill Manhire’s not getting any younger.

daveevans8
Posts: 25
Joined: Fri Jul 16, 2021 11:32 am

Post by daveevans8 » Wed Aug 03, 2022 5:11 pm

Just collected my car after update and new battery fitted.They said the update went smoothly but no way could it have been done in 1 day.

Heritage of Salisbury had the car for 2 days and gave me a courtesy car (sadly not electric) Impressed with the service and level of communication.

30 mile drive home and the only difference I can see was that the AC was switched off but only needed to be switched back on.. Will drive for a few days and report further.

Dave

mergwyn
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Joined: Wed May 05, 2021 1:49 pm

Post by mergwyn » Wed Aug 03, 2022 8:38 pm

ProstetnicVogonJeltz wrote:
Wed Aug 03, 2022 2:15 pm
mergwyn wrote:
Sun Jul 17, 2022 10:16 am
I've noticed a couple of differences:
  • The weCharge app upgrade started to download and then stopped part way through. This has been reported by others and seems to resolve it self over time
  • More worryingly, my charging locations (using to set preferred charging times) were cleared when I got the car back. I did not think it was completely unreasonable given the software update but would have appreciated being warned. I have now added the location back three times (seemingly successfully) and each time the location seems to be deleted overnight. I've not seen this reported elsewhere and would welcome any suggestions!
#MeToo
My only suggestion is to make a stink at your VW dealership until they sort you out.
I took mine back to the dealer last Thursday and demonstrated the issue to them. They didn’t keep the car but have submitted a case to the factory. I chased on Tuesday and, not unsurprisingly, they had not heard anything.

JOHNKAMIQ
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Joined: Tue Feb 23, 2021 7:23 pm

Post by JOHNKAMIQ » Wed Aug 03, 2022 10:40 pm

I called into my supplying dealer today, Western Volkswagen, in Edinburgh. They told me we can fit you in at the start of January for the recall work!!!!!

When I asked why when I called them 4 months ago and also contacted VW. VW said the dealer will contact you. the dealer said we need info from VW. My email last week was ignored. They areapparently responding to phone calls despite me being told to wait for them to call me.

I have an appointment in Newcastle and this is the end of a very problematical time with Western. When they did the last real for software that was to take 2 days I phones at lunchtime on the second day to see how it was going. I had arranged to drive the 50 plus miles to collect at 5 pm. Oh they said it is not complete. I asked what how they would have placated me had I wasted time and money driving to collect the car. On another occasion I took it in for a 8 am appointment. I left with the understanding I would collect is in the afternoon. On checking at 2 pm the car had not moved. Fortunately they found the fault, a non working rear door and got me the car back by 5 pm.

I will be formally complaining to both the dealer principal and VW but henceforth I will avoid this dealer in Edinburgh.

If this is common I suggest anyone reading this immediately call their dealer.


The latest update is Western have more than redeemed themselves.

The Manager called and has juggled things so my car will be done this month.
I must say therefore that well done them for listening to this customer. I am getting my faith back in main dealers.
[/b]
Last edited by JOHNKAMIQ on Sat Aug 06, 2022 4:58 pm, edited 2 times in total.

Eenomc
Posts: 1
Joined: Thu Aug 04, 2022 12:08 am

Post by Eenomc » Thu Aug 04, 2022 12:05 pm

My experiences echo some of the previous posts.

Cameron's of Perth (supplying dealer) told us the earliest they would book it in for 2.4 and battery is March 2023. A bit disgruntled, we phoned Specialist Cars in Dunfermline who were happy to book the car in for the 25th of July.

We duly dropped the car off, picked up the courtesy car, filled it with enough petrol for 2 days and headed home. Arrived home at 9.30am to get a phone call saying they could no longer perform the update and could we return to the garage.

We've tried rebooking with no success. It just shouldn't be this hard to get the recall completed.

smyth1492
Posts: 25
Joined: Sun May 15, 2022 5:47 am

Post by smyth1492 » Thu Aug 04, 2022 12:39 pm

Car back - all done and seemingly normal in my 5 minute drive home. First ID.3 that Andover had completed so they kept the vehicle overnight to check it all again in the morning which I thought was fair enough.
They even left an information card about V3 hanging from my mirror.

All in all, no complaints.

I see reading the information on version 3 that it downloads whilst driving. This might take a couple of weeks or more of our usage then.

Jeldie10
Posts: 1
Joined: Thu Aug 04, 2022 1:24 pm

Post by Jeldie10 » Thu Aug 04, 2022 3:38 pm

Hi new to forum, have a 71 reg ID.3 Max
came with sotwear 2.3 ( 2010 ) contacted dealership for inf on 2.4 update. ( told on hold due to havine 3 that after sotwear install they could not get to start
they said that this was general with WV dealership
Do you know if this is true
Please help
Jeldie10

sidehaas
Posts: 571
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas » Thu Aug 04, 2022 4:28 pm

Some dealers seem to be having more trouble than others. If you have another dealer nearby maybe try them?
ID.3 Family Pro Performance (Jan 22), Makena Turquoise / East Derry alloys. Software 2.4. Ohme Home Pro charger.

simonmaskell
Posts: 66
Joined: Sat Jun 05, 2021 2:54 pm

Post by simonmaskell » Thu Aug 04, 2022 4:48 pm

Mine went in yesterday morning and collected at 5.00pm today. All seems to be working except car2X which others have said comes back after a couple of days. We charge app was missing but prompted a further update to put that back and another small update related to OTA. Battery has also been replaced but there is an issue with the battery tray so they have ordeeed that and the car will go back at some point to replace that and the two wing mirror puddle lights that have started to diffuse light all over the place.
So seems to be ok assuming car2X comes back. Other thing to note the update seems to have brought the maps up to date to 22.7. Previously the only way I could get the maps to update was to reset the car.

G43FAN
Posts: 950
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Location: N. Wales

Post by G43FAN » Fri Aug 05, 2022 6:49 am

Jeldie10 wrote:
Thu Aug 04, 2022 3:38 pm
Hi new to forum, have a 71 reg ID.3 Max
came with sotwear 2.3 ( 2010 ) contacted dealership for inf on 2.4 update. ( told on hold due to havine 3 that after sotwear install they could not get to start
they said that this was general with WV dealership
Do you know if this is true
Please help
Jeldie10
There are now many people who have had the update with no issue, it's not particular to VW it's more likely the dealership. If they haven't got your car, try booking into a different dealership if there is an alternative.
Family Pro: East Derry Wheels: Moonstone Grey - Software 2.3 finally installed 13/12/2021
Zappi Charger with Solar Edge 6kW PV array.
Android Connect ID App Ver: 2.2.15
2.4 - 24th August hopefully....

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