Volkswagen ID.3 Forum

Big_GT wrote: ↑Wed Jul 27, 2022 11:44 am

Alongwait wrote: ↑Wed Jul 27, 2022 9:42 am Hi guys,

I have an update from VWCS via the dealership. "As per Week51 2021, tyre repair kit is removed from standard specification." However, they did not answer if the Bridgestone is a Be-Seal (AirStop) tyre! waiting for their response on that.

The fun continue!

According to VW website, they are still listing only the 19 and 20" tyres as " Sealed Tyres "

Alongwait wrote: ↑Wed Jul 27, 2022 11:59 am

Big_GT wrote: ↑Wed Jul 27, 2022 11:44 am

Alongwait wrote: ↑Wed Jul 27, 2022 9:42 am Hi guys,

I have an update from VWCS via the dealership. "As per Week51 2021, tyre repair kit is removed from standard specification." However, they did not answer if the Bridgestone is a Be-Seal (AirStop) tyre! waiting for their response on that.

The fun continue!

According to VW website, they are still listing only the 19 and 20" tyres as " Sealed Tyres "

That's the information I have from when I order back in Sept 21, my point is if it is In lieu of tool kit and tyre mobility kit. They should at least provide the right tyres.

Alongwait wrote: ↑Tue Aug 02, 2022 1:11 pm Hi Guys,

I have an update from VW Customer Service this afternoon, they are awaiting from the Head of Product (VWUK) reply to confirm resolution, what I gathered from the call is once you have upgrade to East Derry Alloy options, AirStop tyres should be fitted, however there is no AirStop tyres for 215/55 R18 fitment from Bridgestone. I offered them the chance to upgrade my alloys to 19" as a resolution (don't expect they will go for this ).

The fun continue.

monkeyhanger wrote: ↑Tue Aug 09, 2022 1:30 pm I'm amazed they're swapping 18" alloys to 19" wheels that cost about £700 more rather than either fobbing you off, or buying you a bottle of gunk and a pump.

Alongwait wrote: ↑Tue Aug 09, 2022 1:18 pm

Alongwait wrote: ↑Tue Aug 02, 2022 1:11 pm Hi Guys,

I have an update from VW Customer Service this afternoon, they are awaiting from the Head of Product (VWUK) reply to confirm resolution, what I gathered from the call is once you have upgrade to East Derry Alloy options, AirStop tyres should be fitted, however there is no AirStop tyres for 215/55 R18 fitment from Bridgestone. I offered them the chance to upgrade my alloys to 19" as a resolution (don't expect they will go for this ).

The fun continue.

Hi Guys,

VWCS called again this afternoon and offered resolution, they offered to replace existing tyres to AirStop tyres, when I pointed out the Bridgestone Turanza, Continental Eco Contact & Goodyear EfficientGrip Performance in 18" are not AirStop. They offered 19" wheels as replacement, the only catch is the they want the replacement at the supplier dealer (70 miles away), when the local dealer is 1 mile away. I have requested the replacement to be at the local dealership and awaiting their decision.

The end is in sight!

Alongwait wrote: ↑Fri Aug 12, 2022 10:50 am

Alongwait wrote: ↑Tue Aug 09, 2022 1:18 pm

Alongwait wrote: ↑Tue Aug 02, 2022 1:11 pm Hi Guys,

I have an update from VW Customer Service this afternoon, they are awaiting from the Head of Product (VWUK) reply to confirm resolution, what I gathered from the call is once you have upgrade to East Derry Alloy options, AirStop tyres should be fitted, however there is no AirStop tyres for 215/55 R18 fitment from Bridgestone. I offered them the chance to upgrade my alloys to 19" as a resolution (don't expect they will go for this ).

The fun continue.

Hi Guys,

VWCS called again this afternoon and offered resolution, they offered to replace existing tyres to AirStop tyres, when I pointed out the Bridgestone Turanza, Continental Eco Contact & Goodyear EfficientGrip Performance in 18" are not AirStop. They offered 19" wheels as replacement, the only catch is the they want the replacement at the supplier dealer (70 miles away), when the local dealer is 1 mile away. I have requested the replacement to be at the local dealership and awaiting their decision.

The end is in sight!

Hi Guys,

I have got a further update this morning from VWCS, they have withdrawn the 19" wheels replacement offer, however offered £1,000 compensation and tyre mobility kit (long lead version) to be pickup at local dealer. I have accepted this offer. Overall, I think is a good result.

Also, VWCS confirmed that there is no AirStop tyres for 18", basically the information provided is incorrect.

So, for those who has the 18" East Derry option ordered from September 2021, this is something to consider.

Many Thanks

louphoid wrote: ↑Sun Aug 14, 2022 12:10 pm

Alongwait wrote: ↑Fri Aug 12, 2022 10:50 am

Alongwait wrote: ↑Tue Aug 09, 2022 1:18 pm

Hi Guys,

VWCS called again this afternoon and offered resolution, they offered to replace existing tyres to AirStop tyres, when I pointed out the Bridgestone Turanza, Continental Eco Contact & Goodyear EfficientGrip Performance in 18" are not AirStop. They offered 19" wheels as replacement, the only catch is the they want the replacement at the supplier dealer (70 miles away), when the local dealer is 1 mile away. I have requested the replacement to be at the local dealership and awaiting their decision.

The end is in sight!

Hi Guys,

I have got a further update this morning from VWCS, they have withdrawn the 19" wheels replacement offer, however offered £1,000 compensation and tyre mobility kit (long lead version) to be pickup at local dealer. I have accepted this offer. Overall, I think is a good result.

Also, VWCS confirmed that there is no AirStop tyres for 18", basically the information provided is incorrect.

So, for those who has the 18" East Derry option ordered from September 2021, this is something to consider.

Many Thanks

I emailed VWCS about the same issue yesterday and they said they cannot deal with it and to talk to the dealership - did you have to go through the dealer?

Alongwait wrote: ↑Sun Aug 14, 2022 1:30 pm

louphoid wrote: ↑Sun Aug 14, 2022 12:10 pm

Alongwait wrote: ↑Fri Aug 12, 2022 10:50 am

Hi Guys,

I have got a further update this morning from VWCS, they have withdrawn the 19" wheels replacement offer, however offered £1,000 compensation and tyre mobility kit (long lead version) to be pickup at local dealer. I have accepted this offer. Overall, I think is a good result.

Also, VWCS confirmed that there is no AirStop tyres for 18", basically the information provided is incorrect.

So, for those who has the 18" East Derry option ordered from September 2021, this is something to consider.

Many Thanks

I emailed VWCS about the same issue yesterday and they said they cannot deal with it and to talk to the dealership - did you have to go through the dealer?

Hi there,

The steps I went through:

1.) Email Dealership to ask about the Tyres supplied and the lack of Tyre Mobility kit to the car (21/07)
2.) Dealership emailed VW (Sales and Generalist) (22/07)
3.) VW replied to Dealership explaining the mobility kit is removed from build on Week 51 update (25/7)
4.) Received reply from the dealership about the mobility kit is no longer provided (26/07)
5.) Replied to the dealership explaining VW reply to them did not answer the question on the Tyres fitted (26/07)
6.) Contacted VWCS and raised compliant about their response to the dealership (26/07) - Case reference no. received
7.) Dealership sent my update queries to VW (26/07)
8.) VWCS called to provide update and awaiting product team to confirm if the tyres fitted are 'AirStop' (02/08)
9.) VWCS called confirming there are no 18" AirStop tyres by all their supplier and discussed resolution (09/08)
10.) Email sent to Dealership to see if they received a response from the updated queries (08/08)
11.) Dealership explained as I have raised a complaint, they are not in a position to offer further assistant (09/08)
12.) VWCS called to discuss resolution options (09/08)
13.) VWCS called to update resolution offers (£1,000 and provide tyre mobility kit) (12/08)
14.) VWCS confirm resolution offer (£1,000 send via post and tyre mobility kit to be pick up at local dealer) (12/08)
15.) Tyre mobility kit picked up at local dealer (13/08)
16.) Cheque received (19/08)