ID3 not Syncing with Application

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fatman
Posts: 118
Joined: Thu Nov 25, 2021 8:53 pm
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Post by fatman »

Hi all,

I noticed since last night that my car is not syncing with the ID3 app - like the mileage/battery level etc.

I called support and they said all users are affected - is anyone else experiencing the same?
Max PRO Moonstone Grey August 2021. Software v3.2 [dealership]

Up the jumper
Posts: 112
Joined: Sat Jul 31, 2021 11:12 am

Post by Up the jumper »

I am. Currently driving in France and I thought it might be related to that. My last synch was on evening of 28th.
Id3 Family Pro 58kwh, moonstone ordered 23/7/21 Picked up 4/3/22
Gloucestershire.
g320y
Posts: 26
Joined: Thu Oct 12, 2023 7:45 am

Post by g320y »

Seemed to be offline most of Wednesday although came back to life at 7pm. Working as normal this morning.
id3_life
Posts: 22
Joined: Mon Jan 08, 2024 11:16 am

Post by id3_life »

Same here, not syncing yesterday, back to normal today.
Up the jumper
Posts: 112
Joined: Sat Jul 31, 2021 11:12 am

Post by Up the jumper »

Mine also started working OK yesterday. Interestingly the trips on Tronity also stopped during that time, but all updated when connection restored. (Tbh I wish the app had that BASIC functionality and didn't need to rely on 3rd party)
Id3 Family Pro 58kwh, moonstone ordered 23/7/21 Picked up 4/3/22
Gloucestershire.
Damatris
Posts: 2
Joined: Fri May 31, 2024 10:07 am

Post by Damatris »

Mine still isn’t syncing. I can’t see range on the app. It’s just greyed out.
fatman
Posts: 118
Joined: Thu Nov 25, 2021 8:53 pm
Contact:

Post by fatman »

mine all working now
Max PRO Moonstone Grey August 2021. Software v3.2 [dealership]
Damatris
Posts: 2
Joined: Fri May 31, 2024 10:07 am

Post by Damatris »

I’m not sure what’s up. Everything else is working - remote air con, battery charge level - just nothing reading into the range window on the app.

It’s annoying as I do often check it’s charging at 7kwh and I can’t do that without the range window working.
gfoldys
Posts: 39
Joined: Sat Aug 07, 2021 11:28 am

Post by gfoldys »

mine went yesterday - at least that is when I looked at it- still not working today- rest of app seems ok
disorg
Posts: 10
Joined: Sun May 30, 2021 9:57 pm

Post by disorg »

I called support about the same issue. They told me that it is a problem with my specific car (HOW?) and that I need to book it in to my dealer. They also told me that they cannot tell me what the issue is.. they can only tell the dealer directly. I am sick of VW customer care. its pathetic
gfoldys
Posts: 39
Joined: Sat Aug 07, 2021 11:28 am

Post by gfoldys »

You have to have we connect plus AND we connect - then it works again
Boattrainman
Posts: 129
Joined: Sat Jun 24, 2023 7:56 am
Location: Ireland

Post by Boattrainman »

Mine also gone this morning (third time in the last few weeks), state of charge box has dissappeared. Will take route one for now, and do nothing for 24 hours, see if it returns.

Rob
............................................................................
2021 Pro Performance Max
White with East Derry Alloys
mfh1951@gmail.com
Posts: 2
Joined: Wed Jun 05, 2024 3:11 pm

Post by mfh1951@gmail.com »

Yes, I am and have done since the latest car software "upgrade" on May 9, 2024. I can no longer, for all intents and purposes, access my car remotely any more. It really is a poor show and I'd always expected better from VW.
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