Device away from home (Octopus related)

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Trilby
Posts: 78
Joined: Sat Feb 12, 2022 5:44 pm

Post by Trilby »

Good morning,

Does anyone else here on Octopus Go have this issue where Octopus doesn't know where the car is?

Octopus suggest it's the car not communicating with them in its correct location. I seem to fix it by randomly poking in the Charging screen in the car on the Locations tab, but I'm not sure which particular action I am doing that broadcasts an "I'm home" message.

any ideas?

IMG_6B2161B3407A1 2.jpeg


ID3 Max Moonstone & Bike rack - Order #31554***
Week 45 22 est. Then 2023 wk 17 😭 and then 2023 wk 14 :o now (may 23) it's here! 🚘
Hypervolt & 6.4k solar with 10k battery

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StewartManley
Posts: 99
Joined: Sun Feb 19, 2023 9:16 pm
Location: South Northants, UK

Post by StewartManley »

It has nothing to do with your car's location. It just means "car not plugged in" and will change to a more meaningful message on your next app update.
2021 Tour Pro S, software v3.7, Stonewashed Blue.
lntelligent Octopus Go. Zappi. Solar.
EV driver since early 2018. E-cyclist. Retired.
Octopus referral https://share.octopus.energy/tough-lark-325
Trilby
Posts: 78
Joined: Sat Feb 12, 2022 5:44 pm

Post by Trilby »

StewartManley wrote: Fri Aug 16, 2024 9:34 am It has nothing to do with your car's location. It just means "car not plugged in" and will change to a more meaningful message on your next app update.
But the car is at home and is plugged in, and at that point is charging as the Hypervolt is set to 'control nothing mode'

When it works on that screen, within 5-10 mins, changes to say 'Smart charging'.

ID3 Max Moonstone & Bike rack - Order #31554***
Week 45 22 est. Then 2023 wk 17 😭 and then 2023 wk 14 :o now (may 23) it's here! 🚘
Hypervolt & 6.4k solar with 10k battery
steve
Posts: 56
Joined: Tue May 25, 2021 10:21 pm

Post by steve »

I find the ID3 API to be pretty unreliable. I have a Zappi charger and switched to have Octopus control that rather tan the car. Works perfectly.
durhamlad
Posts: 122
Joined: Tue Nov 09, 2021 5:17 pm

Post by durhamlad »

steve wrote: Fri Aug 23, 2024 6:08 pm I find the ID3 API to be pretty unreliable. I have a Zappi charger and switched to have Octopus control that rather tan the car. Works perfectly.
Same here. The main issue I have is before a long journey when I charge at home and want to charge to 100%, sometimes the car will reset to max charge of 80% even when I think I have overridden it. I don’t often attempt this and obviously must forget how to override the max setting.
id.3 Family Pro S Match 77kWh delivered April 2024
OmaSyl
Posts: 15
Joined: Sun Dec 03, 2023 12:24 pm

Post by OmaSyl »

I have never been able to set the charging to 100% from the VW app. Very inconvenient to have to go out to the car and start up infotainment late in the evening because I realise I need a fully charged car for the morning.
ID3 Pro 2024 Kings Red
East Derry wheels
Transport hitch
Zappi charger
sidehaas
Posts: 2105
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas »

OmaSyl wrote: Sat Nov 23, 2024 2:20 pm I have never been able to set the charging to 100% from the VW app. Very inconvenient to have to go out to the car and start up infotainment late in the evening because I realise I need a fully charged car for the morning.
You might be using the wrong menu in the app. If you have a home charging location set up, the settings for it are in a different place.
Click departure times, then the name of the location, then the settings cog that appears in the top right corner.
ID.3 Family Pro Performance (Jan 22). Also an ID.4 Max. Ohme Home Pro charger.
OmaSyl
Posts: 15
Joined: Sun Dec 03, 2023 12:24 pm

Post by OmaSyl »

Many thanks, Sidehaas.
Tried your suggestion last night and it worked.
The user interface design of this app couldn’t be more convoluted.
ID3 Pro 2024 Kings Red
East Derry wheels
Transport hitch
Zappi charger
sidehaas
Posts: 2105
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas »

OmaSyl wrote: Fri Nov 29, 2024 8:58 am Many thanks, Sidehaas.
Tried your suggestion last night and it worked.
The user interface design of this app couldn’t be more convoluted.
Agreed this particular aspect of the app is completely unintuitive. I see so many people complaining the app doesn't work or doesn't sync and it's usually because of this. VW really should provide some instructions.
ID.3 Family Pro Performance (Jan 22). Also an ID.4 Max. Ohme Home Pro charger.
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