Question for Pod Point home charger owners

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smuj
Posts: 19
Joined: Sun Jul 11, 2021 3:15 pm
Location: Ledbury

Question for Pod Point home charger owners

Post by smuj » Tue Jul 13, 2021 5:37 pm

Have my order in for ID3 Family and looking into getting a Pod Point home charger. I’ve decided on the tethered charger and so started the process of ordering one. Filled in the necessary. I’m expecting a standard installation. Hitting continue it takes me to payment. Wasn’t really expecting that at this stage as there is no way that the work involved can be determined until some kind of survey has been carried out. So backed out for now. Thought I’d ask the knowledgeable.

I’m presuming that the upfront payment is would be for a standard installation and if additional work needed then additional payment required. Thought I’d check first.

Also, what actually happens between ordering and installation?

Many thanks.
Smuj

I’m an analogue man in a digital age
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On order: Family Pro Performance 58KW. Stonewashed Blue, East Derry wheels.

colonelpurple
Posts: 56
Joined: Sat Jun 26, 2021 11:57 pm

Re: Question for Pod Point home charger owners

Post by colonelpurple » Tue Jul 13, 2021 5:47 pm

All I can say is that I had to call to get them to move the case on and am still waiting for a quote, and thats 2 weeks
They must be busy

In the meantime I have called another installer that my neighbour recommended to do a quote. I am happy to cancel pod-point if I get the other quote and its reasonable

Also going to get a quote from a few others

good luck!
Last edited by colonelpurple on Tue Jul 13, 2021 6:00 pm, edited 1 time in total.
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smuj
Posts: 19
Joined: Sun Jul 11, 2021 3:15 pm
Location: Ledbury

Re: Question for Pod Point home charger owners

Post by smuj » Tue Jul 13, 2021 5:52 pm

Thanks for the reply. Did you go through their website? Got as far as the payment part before I backed out. Wondered if you have made any payment yet and if so was it just a deposit or do they expect full payment up front?
Smuj

I’m an analogue man in a digital age
————————————————————————————————————-
On order: Family Pro Performance 58KW. Stonewashed Blue, East Derry wheels.

colonelpurple
Posts: 56
Joined: Sat Jun 26, 2021 11:57 pm

Re: Question for Pod Point home charger owners

Post by colonelpurple » Tue Jul 13, 2021 6:06 pm

they want full payment upfront for the basic install, which was £599. which i paid. The quote i am waiting for is the extra cost to the garage, which is not connected to the house.

they require you to take pictures of everything and send them over so they can see your electrical, gas and water supply and also the route to where you want the charger installed.

I think they are a reputable organisation as VW recommends them (although VW is going to recommend its own charger install from next year) and many other manufacturers, like Jaguar do as well. So I will just ask them for the money back if I get another good quote.

there are so many its quite confusing. wepoweryourcar looks good as they give a fixed price for the whole job and also an install date, but require the whole thing upfront (£1,639 in my case)

I have also contacted the ohme intelligent charger company as they recommended local installers, and also the olevgrant site

i am expecting a flood of phone calls tomorrow :)
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Raxacorico
Posts: 79
Joined: Fri Oct 09, 2020 9:54 am

Re: Question for Pod Point home charger owners

Post by Raxacorico » Tue Jul 13, 2021 6:08 pm

There's lot here about poor service from Pod Point.
As it happens I went for Zappi as I also have solar panels.
I didn't have to pay a penny until after it was installed.
The whole thing was ordered and installed with three weeks.
Life Pro, Makena Turquoise - Loen Alloys - June 2021- Zappi Charger

colonelpurple
Posts: 56
Joined: Sat Jun 26, 2021 11:57 pm

Re: Question for Pod Point home charger owners

Post by colonelpurple » Tue Jul 13, 2021 6:09 pm

there is a whole thread here:
viewtopic.php?f=9&t=823&hilit=pod+point
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Click here to get £50 back if you join octopus energy:
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JonS
Posts: 17
Joined: Thu Apr 15, 2021 8:58 am

Re: Question for Pod Point home charger owners

Post by JonS » Tue Jul 13, 2021 6:24 pm

I recently had a PodPoint installed.

The initial order process was fine although I too was also surprised at the efficiency of their wallet extraction.

I was less impressed by their scheduling team, who were impossible to get hold of on the phone and didn’t respond to emails. I ended up posting on their Facebook page to try and get a response.

But once the installation happened, all was good; the installers did a great job, the cabling is neat and tidy, and it works! Tested with a friend’s Zoe as I’m still awaiting delivery of my car!

So the customer experience was not great but I’m happy with the end result.

smuj
Posts: 19
Joined: Sun Jul 11, 2021 3:15 pm
Location: Ledbury

Re: Question for Pod Point home charger owners

Post by smuj » Tue Jul 13, 2021 6:32 pm

I’ve just read that and as expected, some good and some bad. Little over 900 forum members so even if only 10% of members have a Pod Point that’s about 100. In the thread there were two bad and three good. Hmmmmmm. That’s the downside of forums. Often no right answer. Just look at all the faults posted here and it could really put people off the car.

Don’t think I could get a Zappi as don’t have a smart meter and no solar panels so can’t take advantage of that. Shame, but that’s life.
Smuj

I’m an analogue man in a digital age
————————————————————————————————————-
On order: Family Pro Performance 58KW. Stonewashed Blue, East Derry wheels.

scott28tt
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Re: Question for Pod Point home charger owners

Post by scott28tt » Tue Jul 13, 2021 8:51 pm

I had my Pod Point supplied and installed by a 3rd party, a total of 8 days from first contact to installation, they handled all the grant paperwork from the info I supplied to them.

https://mrcharger.co.uk
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

smuj
Posts: 19
Joined: Sun Jul 11, 2021 3:15 pm
Location: Ledbury

Re: Question for Pod Point home charger owners

Post by smuj » Tue Jul 13, 2021 9:14 pm

Thanks for the link. Checked their website and seems they cover the south east. Shame as I don’t think they’ll install out here in the boonies of Herefordshire.
Smuj

I’m an analogue man in a digital age
————————————————————————————————————-
On order: Family Pro Performance 58KW. Stonewashed Blue, East Derry wheels.

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