We Connect v1.18.0 connection to car

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pupdaz
Posts: 5
Joined: Tue Apr 20, 2021 5:48 am

We Connect v1.18.0 connection to car

Post by pupdaz » Fri Jul 16, 2021 4:47 am

Hi

Anyone else having problems connection from We Connect app to the ID3 after the last app update to v.1.18.0. Showing the last known charge of 79% even though I am on 15%?

I deleted the app and re-added without any change

I tried turning on air con also with same error ‘cannot connect to car right now, please try again later’

Any help would be appreciated

roadhawk
Posts: 77
Joined: Sat Dec 26, 2020 7:37 pm

Re: We Connect v1.18.0 connection to car

Post by roadhawk » Fri Jul 16, 2021 5:06 am

I am on 1.18.0 and not having an issue. Is the car online?

I've had this in the past when although the car seemed online, the app would not update for several days.
One suggestion I had seen is to put the car into offline mode, lock and leave with the key well away for 20 minutes or so, then back online.
In my case I happened to go on a long journey and during that it reestablished comms.
VW ID.3 1st Edition, Glacier White, Software version: 0792 aka 2.1
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JonComer
Posts: 4
Joined: Sat Mar 27, 2021 5:14 pm

Re: We Connect v1.18.0 connection to car

Post by JonComer » Fri Jul 16, 2021 7:37 am

Yes, same issue for me. Been like this for 4 days now.

I emailed support yesterday - waiting for a response.

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Anduain
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Location: Barcelona
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Re: We Connect v1.18.0 connection to car

Post by Anduain » Fri Jul 16, 2021 7:54 am

No issues or problems here. As per the questions above, is the car connected with more than 1 bar of signal?
Yorkshireman, living in Barcelona.
ID.3 Pro Max, Metallic Makena-turquoise, happy owner since December 2020

G43FAN
Posts: 157
Joined: Tue Jan 26, 2021 10:27 am

Re: We Connect v1.18.0 connection to car

Post by G43FAN » Fri Jul 16, 2021 8:00 am

I wonder why the apple app is getting so many more updates, Android doesn't seem to have been updated in ages.
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scott28tt
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Joined: Fri Oct 09, 2020 2:34 pm

Re: We Connect v1.18.0 connection to car

Post by scott28tt » Fri Jul 16, 2021 8:02 am

Is the SOS light red or green? Is the car in online mode or offline mode? If in online mode, what is the signal strength on the infotainment screen?
ID.3 1st Edition / Moonstone Grey / October 2020 onwards

JonComer
Posts: 4
Joined: Sat Mar 27, 2021 5:14 pm

Re: We Connect v1.18.0 connection to car

Post by JonComer » Fri Jul 16, 2021 8:04 am

Car has 3 bars of signal. I've also tried it in several locations with no joy.

Just checked my app version, and I'm on 1.14.0. No option to update yet (Android).

pupdaz
Posts: 5
Joined: Tue Apr 20, 2021 5:48 am

Re: We Connect v1.18.0 connection to car

Post by pupdaz » Fri Jul 16, 2021 8:09 am

The car has full bar signal, it’s parked at home in good 4G area, tried the offline for 20 mins with jet far away and then back online without issue

I’ve contacted VW support twice on separate issues and on both occasions their answer was ‘we are not aware of that’, awful support in my opinion, don’t bother anymore unless it is catastrophic/ undriveable

Hope it clears soon when the app is next updated with some useful additions

pupdaz
Posts: 5
Joined: Tue Apr 20, 2021 5:48 am

Re: We Connect v1.18.0 connection to car

Post by pupdaz » Tue Jul 20, 2021 12:02 pm

So woke up this morning and checked app and now all working, nothing had changed, car in same driveway, same connection method/ signal

Crazy

Leccy
Posts: 26
Joined: Thu Jul 15, 2021 8:08 am

Re: We Connect v1.18.0 connection to car

Post by Leccy » Sat Jul 24, 2021 8:24 am

Connection seems fine for us, but is charging info and aircon really all it does?
Max Pro - Stonewashed Blue - Andoya Wheels

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