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We Connect v1.18.0 connection to car
Posted: Fri Jul 16, 2021 4:47 am
by pupdaz
Hi
Anyone else having problems connection from We Connect app to the ID3 after the last app update to v.1.18.0. Showing the last known charge of 79% even though I am on 15%?
I deleted the app and re-added without any change
I tried turning on air con also with same error ‘cannot connect to car right now, please try again later’
Any help would be appreciated
Re: We Connect v1.18.0 connection to car
Posted: Fri Jul 16, 2021 5:06 am
by roadhawk
I am on 1.18.0 and not having an issue. Is the car online?
I've had this in the past when although the car seemed online, the app would not update for several days.
One suggestion I had seen is to put the car into offline mode, lock and leave with the key well away for 20 minutes or so, then back online.
In my case I happened to go on a long journey and during that it reestablished comms.
Re: We Connect v1.18.0 connection to car
Posted: Fri Jul 16, 2021 7:37 am
by JonComer
Yes, same issue for me. Been like this for 4 days now.
I emailed support yesterday - waiting for a response.
Re: We Connect v1.18.0 connection to car
Posted: Fri Jul 16, 2021 7:54 am
by Deleted User 314
No issues or problems here. As per the questions above, is the car connected with more than 1 bar of signal?
Re: We Connect v1.18.0 connection to car
Posted: Fri Jul 16, 2021 8:00 am
by G43FAN
I wonder why the apple app is getting so many more updates, Android doesn't seem to have been updated in ages.
Re: We Connect v1.18.0 connection to car
Posted: Fri Jul 16, 2021 8:02 am
by Deleted User 192
Is the SOS light red or green? Is the car in online mode or offline mode? If in online mode, what is the signal strength on the infotainment screen?
Re: We Connect v1.18.0 connection to car
Posted: Fri Jul 16, 2021 8:04 am
by JonComer
Car has 3 bars of signal. I've also tried it in several locations with no joy.
Just checked my app version, and I'm on 1.14.0. No option to update yet (Android).
Re: We Connect v1.18.0 connection to car
Posted: Fri Jul 16, 2021 8:09 am
by pupdaz
The car has full bar signal, it’s parked at home in good 4G area, tried the offline for 20 mins with jet far away and then back online without issue
I’ve contacted VW support twice on separate issues and on both occasions their answer was ‘we are not aware of that’, awful support in my opinion, don’t bother anymore unless it is catastrophic/ undriveable
Hope it clears soon when the app is next updated with some useful additions
Re: We Connect v1.18.0 connection to car
Posted: Tue Jul 20, 2021 12:02 pm
by pupdaz
So woke up this morning and checked app and now all working, nothing had changed, car in same driveway, same connection method/ signal
Crazy
Re: We Connect v1.18.0 connection to car
Posted: Sat Jul 24, 2021 8:24 am
by Leccy
Connection seems fine for us, but is charging info and aircon really all it does?