How long does it take to get a VW order number?

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ksoni94
Posts: 148
Joined: Tue Aug 03, 2021 10:26 am

Post by ksoni94 »

Blackeunos wrote: Wed Aug 11, 2021 6:57 am For reference...

Got my order number from my dealer Monday 2nd August (car ordered in July) and was showing stage 5 in the order tracker.

Text received Saturday 7th August to say car was at stage 5c (In transit: near the UK).

Text received Wednesday 11th August, car at stage 6 (Arrived in UK).

😁
Thats interesting. Were you told you'd be getting a car they already had on order, or was it a completely fresh order do you know?
I.D 3 Family Pro - Order placed 26.07.21 - Picked up 20.02.22

Blackeunos
Posts: 141
Joined: Tue Jul 13, 2021 7:36 pm

Post by Blackeunos »

ksoni94 wrote: Wed Aug 11, 2021 7:44 am Thats interesting. Were you told you'd be getting a car they already had on order, or was it a completely fresh order do you know?
It was a car they already had on order, a Life Pro in Moonstone with a granny charger.

Exactly what I wanted, so was good news, as I really couldn't be waiting for mo this on end!

Hopefully should get it for the start of September.
2016-2021 - Nissan Leaf Tekna 24
Sept 21-Jul 22- VW ID.3 Life Pro Moonstone
July 22 on - Cupra Born V1, Vapor grey, Tech Pack L, 19" Typhoon alloys
fridgeman
Posts: 1
Joined: Wed Aug 11, 2021 6:05 pm

Post by fridgeman »

Looks like they have removed UK access from order tracking, now says to contact your retailer :(
epicwinningmaz
Posts: 122
Joined: Tue Aug 10, 2021 11:53 am

Post by epicwinningmaz »

fridgeman wrote: Wed Aug 11, 2021 6:08 pm Looks like they have removed UK access from order tracking, now says to contact your retailer :(
Is it still offline?
ID.3 Max Pro Performance Makena Turquoise

Week 34 - Stage 1 Order Complete
Week 35 - Stage 2 With the Factory
Week 38 - Stage 3 Build Week Scheduled for Wk22/2022
??? - Stage 4 Build Week Confirmed
??? - Stage 5 In Transit
Up the jumper
Posts: 109
Joined: Sat Jul 31, 2021 11:12 am

Post by Up the jumper »

This was response I got from VW via twitter:

Hi Paul, thank you for your feedback and we're sorry for any frustration caused. This has been removed as part of a website redesign. If you do require an order update, we will still be very happy to check this over DM and your Sales Team will also hold updated information.

Rank poor customer service in my opinion. Removing a self service function with one that requires an intermediary is a backward step.

There are quite a few folk asking the same question.
Id3 Family Pro 58kwh, moonstone ordered 23/7/21 Picked up 4/3/22
Gloucestershire.
ksoni94
Posts: 148
Joined: Tue Aug 03, 2021 10:26 am

Post by ksoni94 »

Just got an update from the dealer a month after ordering. No confirmed build week yet but provisional build week is week 42 (18 Oct). He said the provisional build week has actually been moved forward as it was previously week 45 so hoping this is a good sign 🤞🏽. If they commit to this then hopefully the build week is confirmed in the next 3 or so weeks.
I.D 3 Family Pro - Order placed 26.07.21 - Picked up 20.02.22
epicwinningmaz
Posts: 122
Joined: Tue Aug 10, 2021 11:53 am

Post by epicwinningmaz »

Has anyone been able to get much success in tracking their order using their VW number? Just tried live chat with no luck (“order not found”). It starts with 319xxxxx
ID.3 Max Pro Performance Makena Turquoise

Week 34 - Stage 1 Order Complete
Week 35 - Stage 2 With the Factory
Week 38 - Stage 3 Build Week Scheduled for Wk22/2022
??? - Stage 4 Build Week Confirmed
??? - Stage 5 In Transit
ksoni94
Posts: 148
Joined: Tue Aug 03, 2021 10:26 am

Post by ksoni94 »

metcast wrote: Thu Sep 02, 2021 10:26 am Has anyone been able to get much success in tracking their order using their VW number? Just tried live chat with no luck (“order not found”). It starts with 319xxxxx
VW has taken down their order tracking feature in the UK as far as im aware. They've not comitted to a timeline for when it's back but have said it's down due to a website redesign and should be back up when thats done.
I.D 3 Family Pro - Order placed 26.07.21 - Picked up 20.02.22
Newfie
Posts: 540
Joined: Thu Jul 01, 2021 7:09 pm
Location: East Yorkshire

Post by Newfie »

metcast wrote: Thu Sep 02, 2021 10:26 am Has anyone been able to get much success in tracking their order using their VW number? Just tried live chat with no luck (“order not found”). It starts with 319xxxxx
When did you order yours?
ID.3 Tour 77kWh Pro S 204PS Manganese Grey S/W 3.2
On order Skoda Enyaq 85X Sportline Plus
epicwinningmaz
Posts: 122
Joined: Tue Aug 10, 2021 11:53 am

Post by epicwinningmaz »

Newfie wrote: Thu Sep 02, 2021 1:52 pm
metcast wrote: Thu Sep 02, 2021 10:26 am Has anyone been able to get much success in tracking their order using their VW number? Just tried live chat with no luck (“order not found”). It starts with 319xxxxx
When did you order yours?
Early August through salary sacrifice but only confirmed by the dealership last week. The number is actually 314xxxxx.
ID.3 Max Pro Performance Makena Turquoise

Week 34 - Stage 1 Order Complete
Week 35 - Stage 2 With the Factory
Week 38 - Stage 3 Build Week Scheduled for Wk22/2022
??? - Stage 4 Build Week Confirmed
??? - Stage 5 In Transit
Newfie
Posts: 540
Joined: Thu Jul 01, 2021 7:09 pm
Location: East Yorkshire

Post by Newfie »

metcast wrote: Fri Sep 03, 2021 7:54 am
Newfie wrote: Thu Sep 02, 2021 1:52 pm
metcast wrote: Thu Sep 02, 2021 10:26 am Has anyone been able to get much success in tracking their order using their VW number? Just tried live chat with no luck (“order not found”). It starts with 319xxxxx
When did you order yours?
Early August through salary sacrifice but only confirmed by the dealership last week. The number is actually 314xxxxx.
I've just been talking to my dealer as mine is now confirmed for week 39 and i also check with him your order number 319xxxxx is wrong as the order numbers are only up to 3134xxxx at this moment in time, hence that is why your order number is recognised.
ID.3 Tour 77kWh Pro S 204PS Manganese Grey S/W 3.2
On order Skoda Enyaq 85X Sportline Plus
tomstring
Posts: 174
Joined: Mon Aug 16, 2021 10:17 am

Post by tomstring »

I’m they are not giving out order numbers at the moment. Ordered mine 14 August, expecting February or March.
externo6
Posts: 3
Joined: Fri Oct 01, 2021 9:13 pm

Post by externo6 »

Ordered mine on 9th September and yet to get any order number, dealer says it is lined up but wont give an order number. Starting to think they haven't actually ordered it...
Cherry
Posts: 247
Joined: Tue Aug 10, 2021 8:34 pm

Post by Cherry »

tomstring wrote: Sun Sep 05, 2021 11:21 am I’m they are not giving out order numbers at the moment. Ordered mine 14 August, expecting February or March.
externo6 wrote: Fri Oct 01, 2021 9:18 pm Ordered mine on 9th September and yet to get any order number, dealer says it is lined up but wont give an order number. Starting to think they haven't actually ordered it...
9 Sep 21 Ordered ID.3
13 Sep 21 PCP approved and VW Order number provided.
24 Sep 21 Temporary build week 43, told to expect a March 2022 delivery.

I suspect your car has not been ordered!
9 Sep 21 Ordered ID.3 Family Pro, Stonewashed Blue & East Derry
13 Sep 21 PCP approved. VW No: 3131xxxx
24 Sep 21 Temp build wk43, conf' 46
22 Nov 21 Conf' build wk 49
10 Jan 22 Code 38 Awaiting ship-release (wk48 build)
01 March preferred collection
tomstring
Posts: 174
Joined: Mon Aug 16, 2021 10:17 am

Post by tomstring »

Ordered mine 14 Aug, I now have an order number. VW chat can’t give me a build week yet, told me to check with my dealer. Dealer says build week unlikely until new year. So still looking like March 22 I guess. (Which is fine so long as no later than 30 April).
externo6
Posts: 3
Joined: Fri Oct 01, 2021 9:13 pm

Post by externo6 »

Cherry wrote: Sat Oct 02, 2021 12:06 am
tomstring wrote: Sun Sep 05, 2021 11:21 am I’m they are not giving out order numbers at the moment. Ordered mine 14 August, expecting February or March.
externo6 wrote: Fri Oct 01, 2021 9:18 pm Ordered mine on 9th September and yet to get any order number, dealer says it is lined up but wont give an order number. Starting to think they haven't actually ordered it...
9 Sep 21 Ordered ID.3
13 Sep 21 PCP approved and VW Order number provided.
24 Sep 21 Temporary build week 43, told to expect a March 2022 delivery.

I suspect your car has not been ordered!
Just got my order number this morning from the dealer. I'm suspecting they ordered it yesterday! 3148xxxx
slef2003
Posts: 63
Joined: Sat Aug 21, 2021 6:09 pm
Location: Norfolk

Post by slef2003 »

externo6
My car was ordered 20.08.21 and was given an order number 3143**** so I suspect you might be right!
20.08.21 Order Tour Pro S Bog Standard Robinsons VW Lowestoft
Order Number 31435***
16.02.22 Given Build Week 37
29.05.22 Given Build Week 34
02.07.22 Given Build Week 36!
12.08.22 Given Build Week 48!
02.23 confirmed build week 09
Collection 28.04.23
User avatar
Utumno
Posts: 1727
Joined: Sun Jul 04, 2021 12:34 am
Location: Oxfordshire

Post by Utumno »

externo6 wrote: Sat Oct 02, 2021 10:12 am
Cherry wrote: Sat Oct 02, 2021 12:06 am
tomstring wrote: Sun Sep 05, 2021 11:21 am I’m they are not giving out order numbers at the moment. Ordered mine 14 August, expecting February or March.
externo6 wrote: Fri Oct 01, 2021 9:18 pm Ordered mine on 9th September and yet to get any order number, dealer says it is lined up but wont give an order number. Starting to think they haven't actually ordered it...
9 Sep 21 Ordered ID.3
13 Sep 21 PCP approved and VW Order number provided.
24 Sep 21 Temporary build week 43, told to expect a March 2022 delivery.

I suspect your car has not been ordered!
Just got my order number this morning from the dealer. I'm suspecting they ordered it yesterday! 3148xxxx

Your dealer may not have been able to order the car until now as there are monthly quotas. Larger dealerships have larger quotas too.

Sounds like a high number though!
Tesla Model Y Long Range
CANCELLED : ID.3 Tour (long story :lol:)

ID3 Build & Delivery Info Tracker : https://tinyurl.com/id3tracker
Octopus Referral : https://share.octopus.energy/aqua-foal-203
externo6
Posts: 3
Joined: Fri Oct 01, 2021 9:13 pm

Post by externo6 »

Utumno wrote: Sat Oct 02, 2021 11:19 am
externo6 wrote: Sat Oct 02, 2021 10:12 am
Cherry wrote: Sat Oct 02, 2021 12:06 am

9 Sep 21 Ordered ID.3
13 Sep 21 PCP approved and VW Order number provided.
24 Sep 21 Temporary build week 43, told to expect a March 2022 delivery.

I suspect your car has not been ordered!
Just got my order number this morning from the dealer. I'm suspecting they ordered it yesterday! 3148xxxx

Your dealer may not have been able to order the car until now as there are monthly quotas. Larger dealerships have larger quotas too.

Sounds like a high number though!
Possibly, though would have liked some transparency if that was the case, though he said I couldn't change any options as it was lined up for build 2 weeks ago, ah well at least its on order..
Cherry
Posts: 247
Joined: Tue Aug 10, 2021 8:34 pm

Post by Cherry »

Why are there quotas? What is the point? It is bad for customers who want the lowest prices. All orders should be accepted and built on a model first come first serve basis.
9 Sep 21 Ordered ID.3 Family Pro, Stonewashed Blue & East Derry
13 Sep 21 PCP approved. VW No: 3131xxxx
24 Sep 21 Temp build wk43, conf' 46
22 Nov 21 Conf' build wk 49
10 Jan 22 Code 38 Awaiting ship-release (wk48 build)
01 March preferred collection
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