How long does it take to get a VW order number?

All Volkswagen ID.3 related discussions
Utumno
Posts: 18
Joined: Sun Jul 04, 2021 12:34 am

How long does it take to get a VW order number?

Post by Utumno » Mon Jul 19, 2021 3:22 pm

We placed our ID.3 order with the dealership on Monday last week, and chased the dealership today for an order number from VW. The dealership is saying it’ll take a further week to get that order number, so two weeks from placement to factory “confirmation”.

Is two weeks from ordering to getting an order number reasonable ? We’re ordering through Motability, and my suspicion is that the dealership is prioritising finance/cash sales as Motability sales apparently net them little profit. We’ve already been told in the space of a week that the likely availability of the car is January 2022 now, which is a month on from what we got told last week, so I am keen to get in the queue asap!

Should I be pushing harder for that order number, or is two weeks “normal” ? Dealership is part of a large national chain, so wasn’t expecting this to be more than a couple days.

Newfie
Posts: 30
Joined: Thu Jul 01, 2021 7:09 pm
Location: East Yorkshire

Re: How long does it take to get a VW order number?

Post by Newfie » Mon Jul 19, 2021 3:40 pm

Looks like there quota has been met and they will place the order at beginning of next month. So I think your dealer is not telling you the truth somehow as I ordered my car on the 1/7/21 and sat with the sales guy as he placed the order in to the system and as soon as it went in an order number was generated and he printed the order off for me and in the first column on the left is the order number.
The order did not show on the MY Volkswagen tracking until the next day.
On order 1.7.21 - ID.3 Tour 77kWh Pro S 204PS Tour Manganese Grey
2.7.21 Stage 2 "With the Factory"

Utumno
Posts: 18
Joined: Sun Jul 04, 2021 12:34 am

Re: How long does it take to get a VW order number?

Post by Utumno » Mon Jul 19, 2021 4:16 pm

My dealer not telling me the truth is what I was expecting, truth be told. Your order experience is exactly what I’d expected - order placed, and an order number is the VW basic acknowledgement of that order. Not having an order number for weeks is basically telling me that the order hasn’t been placed at all.

Sigh.

Newfie
Posts: 30
Joined: Thu Jul 01, 2021 7:09 pm
Location: East Yorkshire

Re: How long does it take to get a VW order number?

Post by Newfie » Mon Jul 19, 2021 4:19 pm

Utumno wrote:
Mon Jul 19, 2021 4:16 pm
My dealer not telling me the truth is what I was expecting, truth be told. Your order experience is exactly what I’d expected - order placed, and an order number is the VW basic acknowledgement of that order. Not having an order number for weeks is basically telling me that the order hasn’t been placed at all.

Sigh.
Hi

I've sent you a PM (Private Message) re this.
On order 1.7.21 - ID.3 Tour 77kWh Pro S 204PS Tour Manganese Grey
2.7.21 Stage 2 "With the Factory"

sausageroll
Posts: 24
Joined: Mon Jul 12, 2021 11:01 pm

Re: How long does it take to get a VW order number?

Post by sausageroll » Mon Jul 19, 2021 5:11 pm

image_2021-07-19_181037.png

Is the 'order number' the same as the 'Order ID', as per this one (pixelated)?

Newfie
Posts: 30
Joined: Thu Jul 01, 2021 7:09 pm
Location: East Yorkshire

Re: How long does it take to get a VW order number?

Post by Newfie » Mon Jul 19, 2021 5:17 pm

Mine is all numbers and 8 digits long
On order 1.7.21 - ID.3 Tour 77kWh Pro S 204PS Tour Manganese Grey
2.7.21 Stage 2 "With the Factory"

sausageroll
Posts: 24
Joined: Mon Jul 12, 2021 11:01 pm

Re: How long does it take to get a VW order number?

Post by sausageroll » Mon Jul 19, 2021 5:53 pm

Newfie wrote:
Mon Jul 19, 2021 5:17 pm
Mine is all numbers and 8 digits long
Makes sense - I guess I can't figure out whether I'm in the queue yet either!

Newfie
Posts: 30
Joined: Thu Jul 01, 2021 7:09 pm
Location: East Yorkshire

Re: How long does it take to get a VW order number?

Post by Newfie » Mon Jul 19, 2021 6:03 pm

Dealers are obliged to give you the order number so that customers can track their vehicle. Mind you at the moment its like watching paint dry.
On order 1.7.21 - ID.3 Tour 77kWh Pro S 204PS Tour Manganese Grey
2.7.21 Stage 2 "With the Factory"

smuj
Posts: 19
Joined: Sun Jul 11, 2021 3:15 pm
Location: Ledbury

Re: How long does it take to get a VW order number?

Post by smuj » Wed Jul 21, 2021 10:41 am

I have my order number but how do you track the order. I’ve logged into the my VW dashboard but seem to be going round in circles.
Smuj

I’m an analogue man in a digital age
————————————————————————————————————-
On order: Family Pro Performance 58KW. Stonewashed Blue, East Derry wheels.

sausageroll
Posts: 24
Joined: Mon Jul 12, 2021 11:01 pm

Re: How long does it take to get a VW order number?

Post by sausageroll » Wed Jul 21, 2021 1:04 pm

smuj wrote:
Wed Jul 21, 2021 10:41 am
I have my order number but how do you track the order. I’ve logged into the my VW dashboard but seem to be going round in circles.
This bit, isn't it? Order number == commission number.

image_2021-07-21_140235.png


I assume I'm in the same boat as the OP - my order went in around a week ago now, but didn't get an order number and haven't seen a soft search or similar appear on my credit report yet (for VWFS/PCP)

Also assuming it might magically appear on the 1st of the month.

Post Reply