Update to 2.3

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Lauriec
Posts: 10
Joined: Mon Apr 26, 2021 4:28 pm

Post by Lauriec »

Hi, I have just been advised that my car will be updated to the latest 2.3 software within the next week. However the message I received was all in German. I have been back to VW and they said I had opted for German as my language in We Connect, !! ,and if I want to change the language to English I must delete the We Connect app and start again. However if I do this I will not be able to upload the latest software. Bit of a Catch 22, has anyone else experienced this ?

G43FAN

Post by G43FAN »

Yes, others have had the email in German and have already been discussing this in the popular 2.3 thread 'General 2.3 OTA rollout to start' viewtopic.php?f=8&t=1227&start=30
Beesrbusy
Posts: 4
Joined: Sat Aug 07, 2021 11:47 am

Post by Beesrbusy »

Mine was in German. When I queried this I was advised "Regarding your request, we would like to inform you that the email you received concerning the Over-the-Air Update is in German language due to the fact that your preferred country is set to Germany while you performed the initial registration of your account.

Please be informed that the preferred country can not be changed. To ensure that future communications will be sent out in English you will need to delete your account and create a new one by setting your correct preferred country but this will result in loosing the Over-the-Air Update as well as all your personal data and settings.

If you would like to proceed with the Over-the-Air Update (provided that you keep your current account) you will need to press on the blue icon "Zustimmen" in the email you received which means you agree to receive the Over-the-Air Update."
I don't remember setting my preference to Germany at all!
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Utumno
Posts: 1727
Joined: Sun Jul 04, 2021 12:34 am
Location: Oxfordshire

Post by Utumno »

Have you tried going to https://vwid.vwgroup.io/account and checking your language and country setup there ?

I think you are being led astray by bad advice from VW. Language and country are separate - after all what if you were an English speaker resident in Germany? And what if you move back to England?

VW’s software developers are many things, but all their websites are well localised!

You can also see which VW applications are allowed to access your profile info and revoke authorisations if you no longer use them.
Tesla Model Y Long Range
CANCELLED : ID.3 Tour (long story :lol:)

ID3 Build & Delivery Info Tracker : https://tinyurl.com/id3tracker
Octopus Referral : https://share.octopus.energy/aqua-foal-203
SiDai
Posts: 14
Joined: Thu Apr 22, 2021 5:51 pm

Post by SiDai »

Like many others, I've had the e-mail in German. I have checked my profile and app settings on https://vwid.vwgroup.io/account as suggested by Utumno above and it's set to English and United Kingdom.

Anyway, I have clicked on the 'Zustimmen' button i.e. 'agree' to update. This isn't the first time that I've noticed that VW's customer service has been a bit below par, at the moment and it's still early days I'm prepared to give them some leniency to iron out some 'bugs'; but they are streets behind the customer service I had when I owned my BMW.
van
Posts: 76
Joined: Fri Aug 06, 2021 9:42 am
Location: East Sussex

Post by van »

Just checked my account settings too, out of curiousity as I don't have a car to play with yet.
Was able to choose language but no sign of a Country setting ...
Family Pro Moonstone Grey
East Derry alloys, Heat pump.
Ordered 5 Aug 21.
Build started 18 Nov 21.
Left Factory 3 Feb 22.
Arrived with dealer 27 Feb 22.
Collected from dealer 9 Mar 22.
rwh202
Posts: 16
Joined: Fri May 07, 2021 3:19 pm

Post by rwh202 »

Another of the German emails received here too.
Having clicked on the Zustimmen button, I was greeted with a nice thank you and confirmation message in English…
ID.3 Business - Moonstone
rawws
Posts: 156
Joined: Sat Jun 26, 2021 7:17 am

Post by rawws »

I haven't received any email, are all cars getting notified at same time?
ID3 Business Pro Performance 58kw
Deleted User 314

Post by Deleted User 314 »

No, there’s a post somewhere which outlines the schedule.

Found it:

https://www.id3forums.co.uk/viewtopic.php?f=8&t=1227
Deleted User 192

Post by Deleted User 192 »

rawws wrote: Sat Oct 02, 2021 8:42 pm I haven't received any email, are all cars getting notified at same time?

Depends which country you are in.
Beesrbusy
Posts: 4
Joined: Sat Aug 07, 2021 11:47 am

Post by Beesrbusy »

:D
Utumno wrote: Fri Oct 01, 2021 2:03 pm Have you tried going to https://vwid.vwgroup.io/account and checking your language and country setup there ?

I think you are being led astray by bad advice from VW. Language and country are separate - after all what if you were an English speaker resident in Germany? And what if you move back to England?

VW’s software developers are many things, but all their websites are well localised!

You can also see which VW applications are allowed to access your profile info and revoke authorisations if you no longer use them.
Beesrbusy
Posts: 4
Joined: Sat Aug 07, 2021 11:47 am

Post by Beesrbusy »

Thank you. Successfully changed!
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Utumno
Posts: 1727
Joined: Sun Jul 04, 2021 12:34 am
Location: Oxfordshire

Post by Utumno »

Beesrbusy wrote: Sun Oct 03, 2021 8:55 pm Thank you. Successfully changed!

I hope that solves the problem!
Tesla Model Y Long Range
CANCELLED : ID.3 Tour (long story :lol:)

ID3 Build & Delivery Info Tracker : https://tinyurl.com/id3tracker
Octopus Referral : https://share.octopus.energy/aqua-foal-203
BFA
Posts: 18
Joined: Mon Nov 16, 2020 4:10 pm

Post by BFA »

Hi All,

Do we need to have the battery over 50% for the update to start?

Cheers
Deleted User 192

Post by Deleted User 192 »

This is worth adding to this thread: https://www.volkswagen.co.uk/en/owners- ... e-2-3.html
Gr4ndp4
Posts: 22
Joined: Mon Apr 26, 2021 8:27 pm

Post by Gr4ndp4 »

Like very many, I assume, I'm waiting patiently for the update to start. Like so many things it's not what is said that is important but what remains unsaid. There is no great fluttering in the chicken shed, no wailing and gnashing of teeth, no tearing of clothes or beating of breasts. Has it actually started or are we being taken for a ride?
ID.3 Tech Pro in Scale Silver with East Derry 18" wheels
Deleted User 192

Post by Deleted User 192 »

Gr4ndp4 wrote: Mon Oct 04, 2021 4:58 pm Has it actually started or are we being taken for a ride?

What do you mean?
Gr4ndp4
Posts: 22
Joined: Mon Apr 26, 2021 8:27 pm

Post by Gr4ndp4 »

Has update 2.3 started yet? No one is saying they've actually received it in the last 24 hours, no complaints, no problems.
Cheers
ID.3 Tech Pro in Scale Silver with East Derry 18" wheels
Deleted User 314

Post by Deleted User 314 »

According to the schedule posted earlier, I don’t think it’s actually started for “us”

Us = not in Germany or Austria.
Deleted User 192

Post by Deleted User 192 »

Gr4ndp4 wrote: Mon Oct 04, 2021 7:20 pm Has update 2.3 started yet? No one is saying they've actually received it in the last 24 hours, no complaints, no problems.
Cheers

Nobody on here is, but I’ve read reports from owners in other countries which were ahead of the UK in the schedule.
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