Stuck in Offline mode
It might come back online, either at your current location or elsewhere.
If not, you might want to pull fuse F19 in the panel in the glovebox - do this with the car NOT started.
The only other option is to report it to your dealer.
If not, you might want to pull fuse F19 in the panel in the glovebox - do this with the car NOT started.
The only other option is to report it to your dealer.
what dealer can do ?
Max PRO Moonstone Grey August 2021. Software v3.2 [dealership]
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mine had very recently been in offline mode for 8 days - contacted VW via web then phone - they acknowledged they are having server issues and they did something back end and it’s working fine now
def worth contacting them first if it’s a server issue
def worth contacting them first if it’s a server issue
Do you have a direct link / numbers/web address that worked for you ?billybobb2019 wrote: ↑Wed Dec 29, 2021 9:55 pm mine had very recently been in offline mode for 8 days - contacted VW via web then phone - they acknowledged they are having server issues and they did something back end and it’s working fine now
def worth contacting them first if it’s a server issue
thanks
ermm.. what is 'fuse 19' ?
sounds like a dystopian sci fi film !? eeek !
seriously though... I pull this fuse then put it back in before starting the car maybe ? ... what does it do ?
will it reset my settings ?
It’s a 5A fuse in the panel in the glovebox.
Starting from the top-left of the panel, it is in the second column along, the bottom of 3 x 5A fuses in that column.
Remove it with the car NOT started and leave it out for 15 minutes or so.
Put it back in and start the car, it should come back “online”.
It’s not a permanent fix, but seems to do the trick.
This “offline” issue has happened to my car 3 times, I’ve ended up pulling the fuse on twice of those.
My dealer has reset a control unit once, and the last time the car was with them they applied some software update to a control unit at the guidance of VW.
If you do report it to your dealer, be sure to tell them if the coloured light in the roof by the SOS symbol is red or green.
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this is the email i useditsjon wrote: ↑Wed Dec 29, 2021 10:38 pmDo you have a direct link / numbers/web address that worked for you ?billybobb2019 wrote: ↑Wed Dec 29, 2021 9:55 pm mine had very recently been in offline mode for 8 days - contacted VW via web then phone - they acknowledged they are having server issues and they did something back end and it’s working fine now
def worth contacting them first if it’s a server issue
thanks
weconnect-support@volkswagen.de
thanks
I reckon it's a server issue, not a car issue. Happened at least 4 times since June, every time it solved itself or I contacted the weconnect assistance and they confirmed it was their problem and the car got back online without having to touch the intimate parts of the car such as a fuse.
Thanks...billybobb2019 wrote: ↑Thu Dec 30, 2021 7:12 amthis is the email i useditsjon wrote: ↑Wed Dec 29, 2021 10:38 pmDo you have a direct link / numbers/web address that worked for you ?billybobb2019 wrote: ↑Wed Dec 29, 2021 9:55 pm mine had very recently been in offline mode for 8 days - contacted VW via web then phone - they acknowledged they are having server issues and they did something back end and it’s working fine now
def worth contacting them first if it’s a server issue
thanks
weconnect-support@volkswagen.de
thanks
I use the email and have a support ticket.
Thanks !..scott28tt wrote: ↑Thu Dec 30, 2021 3:27 am
It’s a 5A fuse in the panel in the glovebox.
Starting from the top-left of the panel, it is in the second column along, the bottom of 3 x 5A fuses in that column.
Remove it with the car NOT started and leave it out for 15 minutes or so.
Put it back in and start the car, it should come back “online”.
It’s not a permanent fix, but seems to do the trick.
This “offline” issue has happened to my car 3 times, I’ve ended up pulling the fuse on twice of those.
My dealer has reset a control unit once, and the last time the car was with them they applied some software update to a control unit at the guidance of VW.
If you do report it to your dealer, be sure to tell them if the coloured light in the roof by the SOS symbol is red or green.
I'll try the support email first..
Oddly enough, something flashed onto the scree about the SOS function about the time it locked into offline mode.
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- Joined: Thu Aug 26, 2021 11:01 am
This has now happened to my ID.3 First edition, (1 month into ownership).
Email, sent to weconnect-support@volkswagen.de lets see if I get a response and a correction.
Email, sent to weconnect-support@volkswagen.de lets see if I get a response and a correction.
ID.3
1st Edition - Manganese Grey
1st Edition - Manganese Grey