Id3 not activating in Intelligent Octopus

Anotherbadname · Post by **Anotherbadname** » Sun Feb 05, 2023 5:49 pm

The Id3 is now in intelligent octopus. I get to completion and it says something went wrong. Anyone else had any luck? My charger is a pod point.

Mikee · Post by **Mikee** » Sun Feb 05, 2023 6:53 pm

The octopus website is currently saying they don't support ID models yet.

Incase I've missed the update, when I joined Intelligent Octopus I had to ring them to reset my application when it got stuck as there's no way through the app to exit the error loop.

MattP · Post by **MattP** » Sun Feb 05, 2023 8:17 pm

Not sure it’s available yet.

hungerdunger · Post by **hungerdunger** » Sun Feb 05, 2023 8:58 pm

From the Octopus website (my emphasis):

Which cars work with Intelligent Octopus?

Currently Tesla, Jaguar, Land Rover, Ford and Volkswagen (excluding ID models). Integration with Jaguar, Land Rover, Ford and Volkswagen is facilitated by a third party.

We’re always working on adding more to this list!

Anotherbadname · Post by **Anotherbadname** » Mon Feb 06, 2023 10:36 pm

Intelligent octopus is available for all id models in their app.

MattP · Post by **MattP** » Mon Feb 06, 2023 11:06 pm

Not sure it works. I’m going to call them this week and get the definitive answer.

sidehaas · Post by **sidehaas** » Tue Feb 07, 2023 7:02 am

Saw this on Facebook yesterday in the UK ID3 group. Be interested to know if they tell you the same, Octopus customer service staff are often very helpful but equally poorly informed about anything detailed in my experience. They obviously don't understand the relevant model names.

Big277wave · Post by **Big277wave** » Tue Feb 07, 2023 8:20 am

Here are a couple of screen shots, showing my Family Pro Performance set up in the my vehicle page of the Ohme app and the My energy page showing it's working with Intelligent Octopus. Feel free to share with your Octopus contact.

Bengeo · Post by **Bengeo** » Tue Feb 07, 2023 8:57 am

Almost any EV will work with Intelligent Octopus when attached to an Ohme charger. The change is that the ID range have been added so that they should work with other chargers.

billybobb2019 · Post by **billybobb2019** » Tue Feb 07, 2023 10:13 am

been on intelligent octopus for a while with our ID3 - initial teething issues but works fine - we have ohme - is it your charger? is it that that’s not supported ?

billybobb2019 · Post by **billybobb2019** » Tue Feb 07, 2023 10:14 am

and my car is on 2.4 so i don’t know why they would say 3.0 and above?

mediaguy · Post by **mediaguy** » Tue Feb 07, 2023 11:49 am

billybobb2019 wrote: ↑Tue Feb 07, 2023 10:14 am and my car is on 2.4 so i don’t know why they would say 3.0 and above?

Because they list all their cars and then say "or any EV with an Ohme charger". If you didn't have the specific charger you have, you wouldn't be able to use Intelligent with your car.

billybobb2019 · Post by **billybobb2019** » Wed Feb 08, 2023 11:22 am

mediaguy wrote: ↑Tue Feb 07, 2023 11:49 am
billybobb2019 wrote: ↑Tue Feb 07, 2023 10:14 am and my car is on 2.4 so i don’t know why they would say 3.0 and above?
Because they list all their cars and then say "or any EV with an Ohme charger". If you didn't have the specific charger you have, you wouldn't be able to use Intelligent with your car.

fair enough - I'm happy with both the car and charger and it has had no major issues and run well for nearly 2 years now - just struggled to understand why the software update to 3.0 would remove models? logically you would think it would add them?

Id3 not activating in Intelligent Octopus

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