Updates since 3.2

Faults and Technical chat for the Volkswagen ID.3
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BillTheButcher
Posts: 18
Joined: Sun Feb 18, 2024 4:22 pm

Post by BillTheButcher »

Hello,

Do any of the updates since 3.2 require a workshop visit or can they all be done OTA?

Thanks. :)

DumfriesDik
Posts: 476
Joined: Mon Nov 01, 2021 7:56 am

Post by DumfriesDik »

I recently asked about further updates and nothing was forthcoming. I think 3.2 is it.
Motability Customer
VW ID.3 Max
BillTheButcher
Posts: 18
Joined: Sun Feb 18, 2024 4:22 pm

Post by BillTheButcher »

DumfriesDik wrote: Wed Jul 10, 2024 10:34 am I recently asked about further updates and nothing was forthcoming. I think 3.2 is it.
Thanks.

I read on here that some cars have 3.2 (upgradable OTA to 3.2.1) and some cars have 3.5 (upgradable OTA to 3.7). Is it only later cars that can have 3.5?
MattgID3
Posts: 241
Joined: Fri Aug 06, 2021 11:04 am

Post by MattgID3 »

i think3.2.1 is to allow for later updates, you are correct that 3.5/3.7 is for newer cars only currently.
Id3 family pro
Stonewash blue
Ordered 8/8/21
was Eta 17th jan 23
Delivery 14th DEC 2022
Build week 40 confirmed

Location South Gloucestershire
sidehaas
Posts: 1914
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas »

3.7 is supposed to be available ota soon but there is no sign yet. It has started to be installed at the workshop instead of 3.2 now for people who are late updating from earlier versions.
ID.3 Family Pro Performance (Jan 22). Also an ID.4 Max. Ohme Home Pro charger.
BillTheButcher
Posts: 18
Joined: Sun Feb 18, 2024 4:22 pm

Post by BillTheButcher »

MattgID3 wrote: Thu Jul 11, 2024 4:48 pm i think3.2.1 is to allow for later updates, you are correct that 3.5/3.7 is for newer cars only currently.
sidehaas wrote: Thu Jul 11, 2024 7:15 pm 3.7 is supposed to be available ota soon but there is no sign yet. It has started to be installed at the workshop instead of 3.2 now for people who are late updating from earlier versions.
Thanks, both. :)
dbtale
Posts: 3
Joined: Fri Jul 12, 2024 9:16 pm

Post by dbtale »

I have a id3 from 2020, and I have received a 3.7 upgrade at Lookers VW Blackpool in response to my constant problems. I now started to document them with videos on a youtube channel (https://www.youtube.com/@user-wd8wt1if1z) as the upgrade was not really a remedy.
sidehaas
Posts: 1914
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas »

dbtale wrote: Fri Jul 12, 2024 9:25 pm I have a id3 from 2020, and I have received a 3.7 upgrade at Lookers VW Blackpool in response to my constant problems. I now started to document them with videos on a youtube channel (https://www.youtube.com/@user-wd8wt1if1z) as the upgrade was not really a remedy.
You don't seem to have pressed ok to log in, which could be causing some of that. But you also probably need a new infotainment head unit. The auto increasing temperature has happened to quite a few people, usually when the unit gets hot. It's down to the unit falsely detecting presses on the touch buttons at the bottom of the screen. That same issue may well be why it is also turning off and on. (If you try pressing the button to turn the temperature down a few times, you'll likely find it eventually detects a double press and turns your seat heater on).
Problems of this severity are never solved by a software update. They don't happen without some kind of underlying fault in the car.
ID.3 Family Pro Performance (Jan 22). Also an ID.4 Max. Ohme Home Pro charger.
BillTheButcher
Posts: 18
Joined: Sun Feb 18, 2024 4:22 pm

Post by BillTheButcher »

dbtale wrote: Fri Jul 12, 2024 9:25 pm I have a id3 from 2020, and I have received a 3.7 upgrade at Lookers VW Blackpool in response to my constant problems. I now started to document them with videos on a youtube channel (https://www.youtube.com/@user-wd8wt1if1z) as the upgrade was not really a remedy.
That looks distracting at best; dangerous at worst. :?

From your post, it sounds like you were having these issues before the update and the dealership installed the update, hoping that that would fix things. Is that right?

I'd agree with sidehaas: that looks like a faulty head unit rather than "just" dodgy software.
dbtale
Posts: 3
Joined: Fri Jul 12, 2024 9:16 pm

Post by dbtale »

sidehaas wrote: Sat Jul 13, 2024 6:56 am
dbtale wrote: Fri Jul 12, 2024 9:25 pm I have a id3 from 2020, and I have received a 3.7 upgrade at Lookers VW Blackpool in response to my constant problems. I now started to document them with videos on a youtube channel (https://www.youtube.com/@user-wd8wt1if1z) as the upgrade was not really a remedy.
You don't seem to have pressed ok to log in, which could be causing some of that. But you also probably need a new infotainment head unit. The auto increasing temperature has happened to quite a few people, usually when the unit gets hot. It's down to the unit falsely detecting presses on the touch buttons at the bottom of the screen. That same issue may well be why it is also turning off and on. (If you try pressing the button to turn the temperature down a few times, you'll likely find it eventually detects a double press and turns your seat heater on).
Problems of this severity are never solved by a software update. They don't happen without some kind of underlying fault in the car.
I just did not bother pressing ok by the time of the recording. It did not seem to make any difference. Not to mention it is quite exhaustive to press ok that many times and see the car restart nevertheless (I have an hour long video while driving where this could have been visible as well, but I thought that is not useful enough to publish).

I was thinking about the head unit as well, I even told them before the 3.7 update, that I bet there is some sensor issue in the control of the entertainment system, but they were ensuring me that they have barely seen hardware issues with id3s so this must also not be a hardware issue. I will be back at the dealership next week and will see how they think about it now that I have observed the same issues with the updated software as well.
dbtale
Posts: 3
Joined: Fri Jul 12, 2024 9:16 pm

Post by dbtale »

BillTheButcher wrote: Sat Jul 13, 2024 12:03 pm
dbtale wrote: Fri Jul 12, 2024 9:25 pm I have a id3 from 2020, and I have received a 3.7 upgrade at Lookers VW Blackpool in response to my constant problems. I now started to document them with videos on a youtube channel (https://www.youtube.com/@user-wd8wt1if1z) as the upgrade was not really a remedy.
That looks distracting at best; dangerous at worst. :?

From your post, it sounds like you were having these issues before the update and the dealership installed the update, hoping that that would fix things. Is that right?

I'd agree with sidehaas: that looks like a faulty head unit rather than "just" dodgy software.
I asked Lookers Blackpool to assess the safety of the situation and they also came to the conclusion that this is potentially dangerous but they still thought it is just a software upgrade (they even wrote this conclusion in their quote for the update after some nagging). As I wrote above, I also thought this is more of a hardware issue which I also expressed to the dealership without any effect.
sidehaas
Posts: 1914
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas »

dbtale wrote: Mon Jul 15, 2024 6:03 pm
BillTheButcher wrote: Sat Jul 13, 2024 12:03 pm
dbtale wrote: Fri Jul 12, 2024 9:25 pm I have a id3 from 2020, and I have received a 3.7 upgrade at Lookers VW Blackpool in response to my constant problems. I now started to document them with videos on a youtube channel (https://www.youtube.com/@user-wd8wt1if1z) as the upgrade was not really a remedy.
That looks distracting at best; dangerous at worst. :?

From your post, it sounds like you were having these issues before the update and the dealership installed the update, hoping that that would fix things. Is that right?

I'd agree with sidehaas: that looks like a faulty head unit rather than "just" dodgy software.
I asked Lookers Blackpool to assess the safety of the situation and they also came to the conclusion that this is potentially dangerous but they still thought it is just a software upgrade (they even wrote this conclusion in their quote for the update after some nagging). As I wrote above, I also thought this is more of a hardware issue which I also expressed to the dealership without any effect.
Suggests the people Lookers Blackpool either know nothing about these cars or were trying to get rid of you, unfortunately.
ID.3 Family Pro Performance (Jan 22). Also an ID.4 Max. Ohme Home Pro charger.
MattgID3
Posts: 241
Joined: Fri Aug 06, 2021 11:04 am

Post by MattgID3 »

Just had an update this morning which does somthing about shop notifications. It applied whist driving and took about a minute to apply.
Id3 family pro
Stonewash blue
Ordered 8/8/21
was Eta 17th jan 23
Delivery 14th DEC 2022
Build week 40 confirmed

Location South Gloucestershire
LeffeP
Posts: 4
Joined: Mon Dec 11, 2023 6:30 am

Post by LeffeP »

Hi
I've got ver 3.7 1-2 weeks ago (from my local service) to get the heating problem fixed. 1 day after i got "electrical failure" on display. Back to local service and
they do something in the software, now all ok more than 1 week :D :D


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ID3 Pro Performance Business 2021
TimF
Posts: 215
Joined: Wed Jun 23, 2021 6:41 am

Post by TimF »

My VW Android app has just updated. Info on the update states it is "For ID. vehicles from ID. Software 5.0"
BillTheButcher
Posts: 18
Joined: Sun Feb 18, 2024 4:22 pm

Post by BillTheButcher »

MattgID3 wrote: Tue Jul 16, 2024 11:08 am Just had an update this morning which does somthing about shop notifications. It applied whist driving and took about a minute to apply.
I got that one this morning.
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