Volkswagen ID.3 Forum

Eddcunningham wrote: ↑Fri Oct 15, 2021 11:53 pm Does anyone know if there’s a standard timescale from build week to delivery?
My dealer was saying it was 8 weeks from build week to delivery date, but when I initially ordered, it was only 3 weeks.
I can understand build weeks being pushed back, but surely build time and delivery time would be fairly static?

Oldfrank wrote: ↑Sun Oct 17, 2021 6:53 pm My order No. 5573050 for an ID.3 5 Door 204PS Family Pro Performance, Moonstone Grey with East Derry alloys, through VW Leasing, via my local dealer, is dated 5th March 2021, with expected delivery of 27th September. Only one week after expected delivery, my dealer was able to in form me that the car had been made and had left the factory.

Within a week, it had arrived at port and been released for shipping. When I last spoke to my dealer on 11th October, the car was still dockside and had not embarked. He knew no more.

I contacted VW UK and was led through an online chat which was abruptly terminated when the operator told me that 'overview (i.e information about car movements) has been withdrawn due to technical issues.' If I wasn't satisfied, I could use the complaints line.

This could be the destruction of the trust I've had in VW through a flawless series of half-a-dozen Audi and VW purchases over 22 years, with total communication and flawless timing. The gist of what they're saying is that now, even when it comes to telling me where my car is and how soon I can expect to drive it, they've lost the plot.

Oldfrank wrote: ↑Sun Oct 17, 2021 6:53 pm My order No. 5573050 for an ID.3 5 Door 204PS Family Pro Performance, Moonstone Grey with East Derry alloys, through VW Leasing, via my local dealer, is dated 5th March 2021, with expected delivery of 27th September. Only one week after expected delivery, my dealer was able to in form me that the car had been made and had left the factory.

Within a week, it had arrived at port and been released for shipping. When I last spoke to my dealer on 11th October, the car was still dockside and had not embarked. He knew no more.

I contacted VW UK and was led through an online chat which was abruptly terminated when the operator told me that 'overview (i.e information about car movements) has been withdrawn due to technical issues.' If I wasn't satisfied, I could use the complaints line.

This could be the destruction of the trust I've had in VW through a flawless series of half-a-dozen Audi and VW purchases over 22 years, with total communication and flawless timing. The gist of what they're saying is that now, even when it comes to telling me where my car is and how soon I can expect to drive it, they've lost the plot.

sausageroll wrote: ↑Sun Oct 17, 2021 7:01 pm

Oldfrank wrote: ↑Sun Oct 17, 2021 6:53 pm My order No. 5573050 for an ID.3 5 Door 204PS Family Pro Performance, Moonstone Grey with East Derry alloys, through VW Leasing, via my local dealer, is dated 5th March 2021, with expected delivery of 27th September. Only one week after expected delivery, my dealer was able to in form me that the car had been made and had left the factory.

Within a week, it had arrived at port and been released for shipping. When I last spoke to my dealer on 11th October, the car was still dockside and had not embarked. He knew no more.

I contacted VW UK and was led through an online chat which was abruptly terminated when the operator told me that 'overview (i.e information about car movements) has been withdrawn due to technical issues.' If I wasn't satisfied, I could use the complaints line.

This could be the destruction of the trust I've had in VW through a flawless series of half-a-dozen Audi and VW purchases over 22 years, with total communication and flawless timing. The gist of what they're saying is that now, even when it comes to telling me where my car is and how soon I can expect to drive it, they've lost the plot.

I think what they're saying is that they would rather not provide unreliable information.

There are well-publicised, global, reasons why the process is currently unreliable. It's a first-world problem, at the end of the day.

smuj wrote: ↑Sun Oct 17, 2021 7:58 pm Then they should be upfront about this instead of “technical issues “. I’ve also lost trust with them.

sausageroll wrote: ↑Sun Oct 17, 2021 8:39 pm

smuj wrote: ↑Sun Oct 17, 2021 7:58 pm Then they should be upfront about this instead of “technical issues “. I’ve also lost trust with them.

When have they not been?

Seems to me like it's on your dealer - VW have been talking, and warning about it since Dec/Jan.

Even your order seems like it had a 6 month lead time, so I'm not sure it was made out of ignorance for that fact.

andrewparker wrote: ↑Mon Oct 18, 2021 10:27 am I personally think VW should ditch the order tracker altogether. The ID.3 is my fifth factory ordered VW in 7 years, and I'll be honest, all it facilitates is frustration. I'm giving it a wide berth.

smuj wrote: ↑Mon Oct 18, 2021 8:56 am

sausageroll wrote: ↑Sun Oct 17, 2021 8:39 pm

smuj wrote: ↑Sun Oct 17, 2021 7:58 pm Then they should be upfront about this instead of “technical issues “. I’ve also lost trust with them.

When have they not been?

Seems to me like it's on your dealer - VW have been talking, and warning about it since Dec/Jan.

Even your order seems like it had a 6 month lead time, so I'm not sure it was made out of ignorance for that fact.

I ordered on 11 July and was given a projected delivery date of mid to late November which is nearer to 4 months. But if I get it in 6, no problem. My dealer gives me two weekly updates which I’m perfectly happy with.

My lack of trust is with VW not my dealer. When they took the tracker down I queried it with VWUK and was told it was only temporary as they were updating their website. Right. They removed the text updates too without any explanation. Maybe they are also updating their text messaging system. We all know why they are down,why not say it.

Anyway, my trust in VW disappeared before the current crises. Probably totally went with dieselgate. Although I do think that other car manufacturers were happy to see VW take all the flack as I can’t believe they were the only ones at it.

And, before you ask, I’ve stuck with VW since the early nineties because I really like their cars, I don’t think that other manufacturers are any better (profit trumps all), and I’ve always had a good relation with my dealer, although not perfect.

joshgiova wrote: ↑Mon Oct 18, 2021 5:09 pm Good news! My ID3 has arrived at dealer today, collecting Saturday. I seem to of got quite lucky compared to others here.

joshgiova wrote: ↑Mon Oct 18, 2021 5:09 pm Good news! My ID3 has arrived at dealer today, collecting Saturday. I seem to of got quite lucky compared to others here.

Utumno wrote: ↑Mon Oct 18, 2021 5:47 pm

joshgiova wrote: ↑Mon Oct 18, 2021 5:09 pm Good news! My ID3 has arrived at dealer today, collecting Saturday. I seem to of got quite lucky compared to others here.

Fantastic news! Think you may have got lucky with an already ordered car or maybe someone else’s cancellation. Regardless, congrats and I hope you enjoy the car!!