Volkswagen ID.3 Forum

George.S wrote: ↑Sat Oct 16, 2021 1:28 pm I have the same problem, it happened about 4 days ago without warning, I contacted the garage who asked me to clean sensors but this didn’t work so it is booked into garage for Friday 20th Oct may check for updates first

SiDai wrote: ↑Mon Oct 18, 2021 7:35 pm Hi
Interesting read even if I don't understand some of the explanations completely. I too have experienced exactly the same error messages and had last week agreed to the installation of the latest software upgrade. What puzzles me is that shouldn't VW be notifying their customers what to expect rather then let them experience the problem and then have to deal with the irate customers. Again like I have said before there appears to be a lot of guess work and surmising as to what is going on and causing the problems. Without any real experts on the forum, I would treat some of the suggestions on here with a pinch of salt and approach VW directly.

It makes no logical sense what so ever, for malfunctions to appear as part of an upgrade and would suggest that these are possibly 'bugs' that need to be drawn to VWs attention.

scott28tt wrote: ↑Mon Oct 18, 2021 8:45 pm

SiDai wrote: ↑Mon Oct 18, 2021 7:35 pm Hi
Interesting read even if I don't understand some of the explanations completely. I too have experienced exactly the same error messages and had last week agreed to the installation of the latest software upgrade. What puzzles me is that shouldn't VW be notifying their customers what to expect rather then let them experience the problem and then have to deal with the irate customers. Again like I have said before there appears to be a lot of guess work and surmising as to what is going on and causing the problems. Without any real experts on the forum, I would treat some of the suggestions on here with a pinch of salt and approach VW directly.

It makes no logical sense what so ever, for malfunctions to appear as part of an upgrade and would suggest that these are possibly 'bugs' that need to be drawn to VWs attention.

The information about the warnings was in the email from which you agreed to receive the update.

Some of the advice being given here is based on that information, plus there’s an official VW ID. group on Facebook where VW have shared some tips.

SiDai wrote: ↑Mon Oct 18, 2021 9:05 pm

scott28tt wrote: ↑Mon Oct 18, 2021 8:45 pm

SiDai wrote: ↑Mon Oct 18, 2021 7:35 pm Hi
Interesting read even if I don't understand some of the explanations completely. I too have experienced exactly the same error messages and had last week agreed to the installation of the latest software upgrade. What puzzles me is that shouldn't VW be notifying their customers what to expect rather then let them experience the problem and then have to deal with the irate customers. Again like I have said before there appears to be a lot of guess work and surmising as to what is going on and causing the problems. Without any real experts on the forum, I would treat some of the suggestions on here with a pinch of salt and approach VW directly.

It makes no logical sense what so ever, for malfunctions to appear as part of an upgrade and would suggest that these are possibly 'bugs' that need to be drawn to VWs attention.

The information about the warnings was in the email from which you agreed to receive the update.

Some of the advice being given here is based on that information, plus there’s an official VW ID. group on Facebook where VW have shared some tips.

The e-mail was in German and just to reiterate why would malfunctions, in the form of hazard warnings, appear as part of an upgrade? It is a rather clumsy way of communicating them and potentially dangerous. The blanket use of hazard warnings, that are no different to what would be displayed if there was an actual malfunction, only serve to undermine their credibility in the long run and the likelihood of drivers taking notice of them in future. A much neater solution would to be to display a simple message such as, "For the duration of the upgrade currently being installed the following functions of the car will be unavailable:"

SiDai wrote: ↑Mon Oct 18, 2021 9:05 pm A much neater solution would to be to display a simple message such as, "For the duration of the upgrade currently being installed the following functions of the car will be unavailable:"

G43FAN wrote: ↑Tue Oct 19, 2021 7:35 am They then informed people via an email which you had to accept in order to proceed. If people didn't read the email, which it is obvious a lot of people didn't bother, then I don't see how those same people can moan about the way this is implemented.

G43FAN wrote: ↑Tue Oct 19, 2021 7:35 am In order to implement a messaging system VW would have had to code that into the software in multiple languages with various iterations already, or they would have had to send an update to allow the message prior to the update!! Whether they should have done that isn't up for debate as they didn't Instead they chose to use the existing coding which tells you something is unavailable, almost the same as if you are in Snow or other conditions which block the camera view. (Get used to these messages in Winter if my previous VW is anything to go by)
They then informed people via an email which you had to accept in order to proceed. If people didn't read the email, which it is obvious a lot of people didn't bother, then I don't see how those same people can moan about the way this is implemented.
I also think this is a British issue.. we're looking for someone to say 'Excuse me Sir, terribly sorry but there will be an update shortly, there will be some minor inconvenience and some messages, nothing to worry about, cup of tea Guvnor?'.

mish wrote: ↑Tue Oct 19, 2021 8:40 am

G43FAN wrote: ↑Tue Oct 19, 2021 7:35 am In order to implement a messaging system VW would have had to code that into the software in multiple languages with various iterations already, or they would have had to send an update to allow the message prior to the update!! Whether they should have done that isn't up for debate as they didn't Instead they chose to use the existing coding which tells you something is unavailable, almost the same as if you are in Snow or other conditions which block the camera view. (Get used to these messages in Winter if my previous VW is anything to go by)
They then informed people via an email which you had to accept in order to proceed. If people didn't read the email, which it is obvious a lot of people didn't bother, then I don't see how those same people can moan about the way this is implemented.
I also think this is a British issue.. we're looking for someone to say 'Excuse me Sir, terribly sorry but there will be an update shortly, there will be some minor inconvenience and some messages, nothing to worry about, cup of tea Guvnor?'.

I am a German software developer and I do not think it's a "British issue". I honestly think the way they have communicated this is not up to standards. Fair enough if the update runs in the background. Fine that there was an email.
I think it's simply an awful user experience to separate the "warning" from the "system" it is meant for, especially if pushing a message to the car could be part of the update procedure. It's really not a difficult technological problem. It's just poor software design and not good enough. I am pretty sure VW is aware that this can be improved and I am hoping for a better experience in the future.

mish wrote: ↑Tue Oct 19, 2021 8:40 am

G43FAN wrote: ↑Tue Oct 19, 2021 7:35 am In order to implement a messaging system VW would have had to code that into the software in multiple languages with various iterations already, or they would have had to send an update to allow the message prior to the update!! Whether they should have done that isn't up for debate as they didn't Instead they chose to use the existing coding which tells you something is unavailable, almost the same as if you are in Snow or other conditions which block the camera view. (Get used to these messages in Winter if my previous VW is anything to go by)
They then informed people via an email which you had to accept in order to proceed. If people didn't read the email, which it is obvious a lot of people didn't bother, then I don't see how those same people can moan about the way this is implemented.
I also think this is a British issue.. we're looking for someone to say 'Excuse me Sir, terribly sorry but there will be an update shortly, there will be some minor inconvenience and some messages, nothing to worry about, cup of tea Guvnor?'.

I am a German software developer and I do not think it's a "British issue". I honestly think the way they have communicated this is not up to standards. Fair enough if the update runs in the background. Fine that there was an email.
I think it's simply an awful user experience to separate the "warning" from the "system" it is meant for, especially if pushing a message to the car could be part of the update procedure. It's really not a difficult technological problem. It's just poor software design and not good enough. I am pretty sure VW is aware that this can be improved and I am hoping for a better experience in the future.

Scratch wrote: ↑Tue Oct 19, 2021 12:07 pm If this thread is still related to faults, I got a new one today. Driving in darkish daytime conditions, the lights were on auto and switched on, as I would expect them to be. I then get an error saying there was a problem with the lights. The lights stayed on but the auto sign disappeared. There was a lighting error symbol in the driver instrument screen. Doing the old "turn it off and back on again" seemed to clear it up but this software is surely flakey, to say the least.

Scratch wrote: ↑Tue Oct 19, 2021 12:07 pm If this thread is still related to faults, I got a new one today. Driving in darkish daytime conditions, the lights were on auto and switched on, as I would expect them to be. I then get an error saying there was a problem with the lights. The lights stayed on but the auto sign disappeared. There was a lighting error symbol in the driver instrument screen. Doing the old "turn it off and back on again" seemed to clear it up but this software is surely flakey, to say the least.

Csutton15 wrote: ↑Tue Oct 26, 2021 4:04 pm Hi George, I have exactly the same problem, did the garage manage to sort you out? I can’t get booked in until Dec 1st so it sounds like they have a few issues!

Csutton15 wrote: ↑Tue Oct 26, 2021 4:04 pm Hi George, I have exactly the same problem, did the garage manage to sort you out? I can’t get booked in until Dec 1st so it sounds like they have a few issues!

Csutton15 wrote: ↑Wed Oct 27, 2021 3:04 pm They probably are but I have had no messages to say that 2.3 has started (apart from the original email which I clicked through to agree). The problem has been there for around 2 weeks and i have also had an email saying the vehicle has been disconnected from the app and I keep getting an error message when trying to reconnect