Replacement windscreen problems

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GeoffP
Posts: 35
Joined: Sat Jan 01, 2022 6:07 pm

Post by GeoffP »

Just had to have a new windscreen on my ID3 Performance Pro.
Had it done under the insurance and LV mandated that I went to National Windscreens. They did a poor job. They have done goodness knows what with the rain sensor and I am now getting front assist warnings that it is not fully functional, clean the windscreen, etc. Never had anything like that before. I am not convinced they have aligned or reinstalled the front camera correctly. Could someone do me a favour please and reply with a photo of your front camera as seen through the windscreen from the front so I can compare. Here is how mine looks.
Thanks in advance.
Geoff P

PXL_20240204_153647705.MP.jpg

ID.3 Family Pro Performance
Moonstone Grey
Breeze Poole Order date 11/11/21
VW Order number 3154XXXX provided 04/01/22
Worse predicted build Wk14 2023
Came in to a confirmed build Wk3
Collected Monday 27th Feb 2023

Scratch
Posts: 1151
Joined: Thu Jul 15, 2021 3:22 pm

Post by Scratch »

GeoffP wrote: Mon Feb 05, 2024 11:37 am Just had to have a new windscreen on my ID3 Performance Pro.
Had it done under the insurance and LV mandated that I went to National Windscreens. They did a poor job. They have done goodness knows what with the rain sensor and I am now getting front assist warnings that it is not fully functional, clean the windscreen, etc. Never had anything like that before. I am not convinced they have aligned or reinstalled the front camera correctly. Could someone do me a favour please and reply with a photo of your front camera as seen through the windscreen from the front so I can compare. Here is how mine looks.
Thanks in advance.
Geoff P
LV arranged my windscreen replacement with Autoglass, who did a superb job.
GeoffP
Posts: 35
Joined: Sat Jan 01, 2022 6:07 pm

Post by GeoffP »

Did you get an original VW windscreen? LV policy indicated replacements were only guaranteed to be "equivalent quality"
ID.3 Family Pro Performance
Moonstone Grey
Breeze Poole Order date 11/11/21
VW Order number 3154XXXX provided 04/01/22
Worse predicted build Wk14 2023
Came in to a confirmed build Wk3
Collected Monday 27th Feb 2023
sidehaas
Posts: 1743
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas »

They have glued the sensor back on incorrectly. I don't have my car to hand at the moment for a picture but this has come up a few times. Here are some photos of badly fitted screens from the Facebook owners group...that had to be redone. Should be covered by autoglass or insurance I'd have thought.

Screenshot_20240206_070745_Facebook.jpg

Screenshot_20240206_070840_Facebook.jpg

Screenshot_20240206_070942_Facebook.jpg

ID.3 Family Pro Performance (Jan 22), Makena Turquoise / East Derry alloys. Ohme Home Pro charger.
MattgID3
Posts: 218
Joined: Fri Aug 06, 2021 11:04 am

Post by MattgID3 »

I had a replacement windscreen on my Skoda superb through national windscreens, I told them several times that screen was heated but they managed to fit a non heated one. I called them to complain and they said it was my fault until I showed them emails clearly reminding them it was a heated one. They did an awfu job fitting where you could see the rubber poking out in a couple of places. Car was due to go back shortly after and couldn't be bothered to complain again. Awful service.
Id3 family pro
Stonewash blue
Ordered 8/8/21
was Eta 17th jan 23
Delivery 14th DEC 2022
Build week 40 confirmed

Location South Gloucestershire
GeoffP
Posts: 35
Joined: Sat Jan 01, 2022 6:07 pm

Post by GeoffP »

Thank you for forwarding that. Seems like they have done exactly the same to me. Have raised the issue with National Windscreens and the manager says he will get an original VW windscreen and redo the whole job. I hope they do it right this time!!
ID.3 Family Pro Performance
Moonstone Grey
Breeze Poole Order date 11/11/21
VW Order number 3154XXXX provided 04/01/22
Worse predicted build Wk14 2023
Came in to a confirmed build Wk3
Collected Monday 27th Feb 2023
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