Ohme Home charger offline 11 days

Faults and Technical chat for the Volkswagen ID.3
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Up the jumper
Posts: 114
Joined: Sat Jul 31, 2021 11:12 am

Post by Up the jumper »

My Ohme Home charger has been offline for 11 days. I have hard rebooted, uninstalled the app etc etc but to no avail. Ohme tech support have requested various random pics of the installation, but as yet not resolved the issue. The charger has worked fine for 2.5 years so I don't see how the installation can have any impact......
I believe the issue may be related to the SIM/4g connection. My phone alongside the charger has 2 bar strength. That has been consistent since install.

Any suggestions?
Id3 Family Pro 58kwh, moonstone ordered 23/7/21 Picked up 4/3/22
Gloucestershire.

sidehaas
Posts: 1912
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas »

No idea, sorry. Mine went offline once (and the screen went blank) after they had updated the firmware remotely, but a reset by pressing all three buttons on the front for a while brought it back to life.
Does it still charge if you plug in? If so you should just be able to use it as a dumb point and schedule via the car.
ID.3 Family Pro Performance (Jan 22). Also an ID.4 Max. Ohme Home Pro charger.
Up the jumper
Posts: 114
Joined: Sat Jul 31, 2021 11:12 am

Post by Up the jumper »

It does work as a dumb charger. No method of reboot makes any difference. I also suspect firmware, but Ohme want to disconnect the charger for benchtesting. They are proposing leaving me without a charger for the duration.....not ideal.
Id3 Family Pro 58kwh, moonstone ordered 23/7/21 Picked up 4/3/22
Gloucestershire.
sidehaas
Posts: 1912
Joined: Fri Aug 27, 2021 7:04 am

Post by sidehaas »

Up the jumper wrote: Tue Jul 09, 2024 6:27 pm It does work as a dumb charger. No method of reboot makes any difference. I also suspect firmware, but Ohme want to disconnect the charger for benchtesting. They are proposing leaving me without a charger for the duration.....not ideal.
Why not just tell them to go away, and use it as a dumb charger? I wouldn't let them take mine away unless I knew it was only for a day or two. With an ID3 you can programme everything just as well via the car. I guess it's different if you have another car that can't do the scheduling itself.
ID.3 Family Pro Performance (Jan 22). Also an ID.4 Max. Ohme Home Pro charger.
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